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March 2024 by Zave
Cold Stone Creamery has good ice cream and etc but I've just seen a problem with the staff when a female staff member had like 3 customers waiting in line. I was an additional 4th customer just picking up a delivery order on the side of the line by the front door. The staff member seemed like she was getting frustrated on making a lot of orders by her body language and I even asked her,"Are you working by yourself?" She said "No." Then I've seen a second person in the back. She said,"He is usually in the back." Without the male worker hearing what she just said. He came right out to help when he seen a line forming with waiting customers while she was helping me get the Togo order ready already made out of the freezer. I think it was the female worker being affaid to ask for help from the male co worker.
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March 2024 by SANDY SENICK
Quaint icecream parlor. Friendly
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February 2024 by Gta
They need to fire the talk Back employee with long hair with the bad attitudes toward delivery drivers or at least reeducate the
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January 2024 by Gihan Sifen
Amazing ice cream. Rich in flavors and toppings and creamy. Best in the area!
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December 2023 by Nicole Flood
Had a great experience while here a few weeks ago. I was able to get a cup of one of their new winter flavors, I can’t recall the name of the ice cream I got but it was a red velvet flavor with some other stuff added and it was the best ice cream ice ever had. Will be back again!
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October 2023 by Alex Cooper
I love that they're open even when its cold out. They are always very quick and friendly.Would recommend
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October 2023 by Nikhil Jain
Average icecream. They did not even prepare the ice cream by using cold stone.
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October 2023 by Kia Hicks
Saturdays are busy. Be patient and enjoy your treats!
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September 2023 by Jade K.
Worst ice cream experience i've ever had! People weren't nice. Waited in line for 45 minutes at least. Then when we finally got up to the counter watched the lady at the counter go on her phone didn't bother to even look at us. Everyone else standing around talking while there are at least 5 plus customers in line behind us. It was a problem to even ask for the stuff we needed. Only thing i asked for was a lid. I will not be going back ever again!!
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September 2023 by Simcox Press
Glad to see you were open until 10 pm! Great ice cream.
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August 2023 by Bernadette O.
I went to springfield branch and the girl that served me on 8/24/23 around closing time was obviously new and there were 2 big holos in my cup all the way down to the bottom I commented lightly on it, and she spoke to her manger standing beside her what she should do? the manager came with no name tag a black young guy with braided hair, very rude, approached with folded arms and told me "men that is our portion size, do you want it or you want to pay for only one" I told him I wanted another one and he said we are not giving you another, while talking to him, another customer buying ice cream came up to me and said this manger that was what he did to me the other day. He was very rude, the staff came up and was defending the managerif the owner can see this, I am a business owner myself and know the value of customer service, your current manager is very poor in that area and should be behind scenes not solving any customer issue. I am happy to cross cold stone Springfield off my stops and will be more healthy for it
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August 2023 by Dave Y.
Pulled up after a rough night for a late night snack. 2 girls outside eating, customers inside (about 3) with 1 waiting to order. Immediately was asked "do you have a pickup order"? To which I answered "no". 2 girls in the front said "sorry we're closed". I proceed to look around and see customers still waiting to order. I asked "what time do you close"? They answered "10". I said "I walked in at "9:59 and you have customers in line". They reiterated " we're closed".I said I will be writing a negative review online for this experience. I get you want to leave but if you're clearly open and servicing customers...I shouldn't have been turned away. I'll be following up with the manager tomorrow.
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August 2023 by Michael W. Davis
It's been a min since I've been to any type of Cold Stone Creamery. It's good enjoying the Birthday Cake Remix.
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July 2023 by Trevor Renshaw
Lots and lots of ice cream flavors to choose from with even more toppings to choose from. They are very generous with the portions in both cups and cones. Always crowded, lines are always long so you know this place has good business.
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June 2023 by Tiffany Simmons
I see why the customer service rating is so low.. nobody speaks when you walk in.. everybody looks super miserable