Dakota Watch Company offers a range of services including watch battery replacement and watch band sales. Customers appreciate the professional and helpful staff, particularly one associate named Andrew, who is noted for his knowledge and customer service skills. Many customers have had positive experiences, finding that staff members explain processes clearly and are upfront about costs. Service is typically efficient, with some customers reporting quick turnaround times for battery replacements and band changes. However, there are occasional concerns regarding the efficiency of the service. One customer experienced delays and multiple visits needed to complete a battery replacement. While some were frustrated by this, others noted that the staff were apologetic and willing to assist. Overall, Dakota Watch Company is recognized for its friendly service and commitment to customer satisfaction, making it a reliable choice for watch repairs and purchases.
They didn’t have what I needed, but were very helpful in explaining the kind of watch bands I need and where to find them.
February 2025
Such great customer service! The young man who helped me today was awesome!!
March 2023
Great experience! Needed a watch band replacement and the person, Andrew, working the counter was awesome. He was quick to remove my old band and taught me how to put on the nato strap. My watch looks great and I was in and out in minutes! I’ll definitely be back for my watch needs!!!
