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June 2023 by A D
So far have received excellent service from this agent. They've been attentive to my requests for occasional assistance.
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May 2023 by Anthony Fusco
Super helpful and got me a great price! Actually ended up changing over both of my auto policies in addition to my new homeowners policy and received a great bundling deal, paying a MUCH cheaper price than I was previously with another company, and I also have MORE coverage!! Thanks Rich, and Rob!! You guys were super friendly, super relatable, super helpful, and I've received, excellent, and personalized service!! Recommend these guys to EVERYONE!
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February 2023 by David Shaffer
Unresponsive agent! After receiving a premium increase I decided to shop around and ended up finding lower cost coverage. I email Bob numerous times requesting him to cancel my policy. Never received a reply. A month and half after my first email I received an email from Farmers directly advising me my payment was not received. Obviously my policy was not cancelled. Now I sit on hold with Farmers customer service doing the job my agent should have done.
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August 2022 by Mike Lombardo
Bob was great and easy to work with, switched from Liberty Mutual to Farmers for both auto and home insurance, not only did I get more and improved coverage but at the same time Bob saved me almost $800 a year. Bob’s a Delco guy and I would highly recommend.
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July 2022 by Matthew Attwood
you definitely fall through the cracks here if your a little guy. I was told I would get a call back weeks ago. I'm going to call Farmers and get new agent
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May 2022 by Jeff Kelly
I highly recommend Robert Kelly and his team. They were able to save me a tremendous amount from All State. Robert Kelly made it an easy transition and was able to answer all of my questions! I will certainly be a long term customer.
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April 2022 by Kaitlin Bechtel
Goes out of his way to be available for those he insures. You can always rely on him to find a solution and work with you, get back to you in a timely fashion, and advocate for you to get what you need, when you need it. A hardworking and dedicated man, excellent customer service. Friendly and informative.
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March 2022 by Wendy Shaffer
Ive had Bob Kelley as an insurance agent for 7 years. I will continue with Bob Kelley because of excellent quality service.
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November 2021 by Marc Cohen
I can't say enough regarding the treatment and service I received at Robert Kelly's Farmers Insurance Agency. Agent Rich Swan arranged my insurance in record time and was helpful with other future needs for my wife and I. He is extremely personable and helped me understand everything that I needed. This agency definitely has my present and future business. It was a pleasure to deal with them.
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August 2021 by Rachel A
Robert Kelly is an excellent guy. Was very honest and straightforward on what type of policy we needed for our home, vehicles cals as well as our business. Whenever we had questions or concerns he was always reassuring us of what we needed to know. Truly Amazing guy.
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August 2021 by Kevin M.
I had the opportunity to speak with Farmers Agent Frank SanGermano. I currently live in Florida and need a renter's policy for my niece, a grad student at Elizabethtown University (PA). Frank was able to provide me a quote with various options. He not only provided me the quote, but he provided me a detailed explanation of what the terms of the policy meant and covered. The entire transaction took less than an hour from start to finish. It most likely would have been quicker if I did not ask so many questions. Frank is a true professional. Although all I inquired about was renter's insurance, he mentioned that he could also assist me with other insurance, such as life insurance and auto insurance. Funny enough, he heard my dog barking in the background and said, we also offer pet insurance. He sent me a quote for that too. Thanks, Frank! I look forward to working with you and this 5 Star Farmers Agency.
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March 2021 by Judith McCarter
Bob Kelly was by far the reason I chose to leave my old insurer and go with Farmers for my home and auto insurance. He was extremely professional and was there every step of the way. Bob answered every one of my questions in a very timely manner, and was extremely patient, kind and understanding. Not your typical salesman, Bob is down to earth and very honest. There was a lot of paperwork to review when I switched agencies and Bob was very helpful in explaining the process. In summary, Bob provided excellent customer service and went above and beyond to ensure I was satisfied.
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March 2021 by Jeffrey Roberts
Just purchased insurance with Robert Kelly Farmers Insurance Agency. Friendly and professional. And I was not oversold or upsold. I told them my story and they fit the insurance into that criteria. Very smart. Earned my trust!
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December 2020 by Rachel Alicea
Robert Kelly is an excellent guy. Was very honest and straightforward on what type of policy we needed for our home, vehicles cals as well as our business. Whenever we had questions or concerns he was always reassuring us of what we needed to know. Truly Amazing guy.
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December 2020 by Rachel A.
Bob Kelly is an amazing guy. Very professional and knowledgeable of what exactly we needed as far as our policy goes. I have referred all of my family and friends to him, they are all pleased as well. I wish I could give him 10 stars. Amazing Amazing Guy.
