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August 2025 by Kate Arianna Gephart-Hall
but when we add up all the time together, it took over 30 minutes to get three pairs of shoes, and they were not in the right size. However, I did get one pair that fit perfectly, and looks great, but when I tried to call and exchange there was no responce
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October 2024 by Paul James
Super cool staff at kids footlocker Springfield . By far the best footlocker I’ve been to in the city! Everyone is so chill and eager to to help me find what I’m looking for!
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October 2024 by Tomas Sala
Super amazing shopping experience at kids footlocker today everyone was so helpful, they helped me find everything I needed and more among shopping experience
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September 2024 by Jackie McBean
I’ve been coming here for years and the employees were not helpful at all. However, I recently decided to go back and the whole place has turned around significantly. Once I stepped foot in the store the employees were so eager to help me. Janayah was really patient with me and even helped me figure out the best shoes to get my boys staying within my budget. I don’t know if management changed, but this place has made a complete 180. I will definitely be coming back here from now on!
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July 2022 by Megan Cardwell
Although there was a great selection of shoes, I would have never been able to purchase a pair for my son because the employees were too occupied on their phones to offer assistance. When I asked if they had a pair in my sons size they barely looked up from their phone. The one employee tried to look around for her coworker to check in the back, but couldn’t find him bc he disappeared, and then she didn’t bother asking me to hold on a minute….just went back in her phone. After standing there for 5 minutes too long, I left!
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April 2022 by CraaazE Buzz Clothing
Great styles & selection for kids.
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January 2021 by Darian Hamlin
Good customer service
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January 2021 by samuel hobbs
Great Customer service
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January 2021 by Nannie Char
Great place to get your kids sneakers
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September 2020 by Nichole
Cece needs to find a new job! She was very unpleasant, barely spoke to us while I exchanged my sons shoes he got for Christmas. If you hate your job that much get a new one. She was also on her cell phone the whole time. I won’t be returning to this foot locker in the future. I’ll go to other stores that have pleasant employees who want to help you.
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July 2020 by Queen Majestic
I will never return to kids foot locker in Springfield Mall. The staff was improperly trained to handle the pandemic. They were not helpful. I went in to purchase sneakers for my 3 & 1 year old grands. Was told they could not size their feet and I could not size their feet. So you would rather we try on several pair of sneakers instead of wearing gloves and wiping down the sizer. As we proceeded to checkout ,was then asked Who helped with our selection.I'm not sorry, I said no one.If the staff can wear masks, they can wipe down their equipment to prevent more of an outbreak. How do we as patrons know they are taking all the sneakers in the back and sanitizing for the next person that try's them on
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March 2020 by Char Henry
Great place to get your kids sneakers
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January 2020 by Nichole M
Cece needs to find a new job! She was very unpleasant, barely spoke to us while I exchanged my sons shoes he got for Christmas. If you hate your job that much get a new one. She was also on her cell phone the whole time. I won’t be returning to this foot locker in the future. I’ll go to other stores that have pleasant employees who want to help you.
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February 2019 by Kathy Begley
Great shoe store. They are very helpful.
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January 2019 by wolfy _cult
Terrible service. Returning items purchased online is a nightmare. I waited over an hour at the register for them to figure out how to exchange something.
