-
February 2024 by A War
This Joann saw me through some of my first sewing projects but tonight an employee asked what I was doing in an unusual tone, when I explained I was putting the fabric she just cut in the container I’m also going to buy so I only have one thing to carry she asked me not to and explained they’ve had a very rampant stealing problem lately. If there isn’t confidence that a customer will hand over the fabric slip at least trust your employees to look inside containers they’re checking out. I clumsily and shamefully gathered all the items I was buying in my arms and immediately walked away. The staff is usually very kind and I had never seen her before but it felt bad to shop there.
-
February 2024 by Susan Keller
I made a special trip yesterday to buy Valentine themed crafts for my grandchildren. I was shocked to discover how dirty the store was. Even the escalator leading into the store was gross. The shelves were empty and merchandise strewn all over. Don’t think I’ll be returning to Joanne’s anytime soon.
-
November 2023 by Carrie Deitzel
Tonight I went to Joann Fabrics in Springfield, PA, to buy buckram edging, a product used to stiffen the tops of draperies and provide enough body to hold drapery pins so the drapery fabric doesn’t tear. Although the store sells drapery fabric, they didn’t have anything to stiffen the top edge of a drapery. Nothing. In fact, throughout the store, many shelves were vacant; items were haphazardly placed on shelves. It reminded me of Walmart during the pandemic.BOTTOM LINE: If you’re serious about your time and effort and especially about your sewing, go elsewhere.
-
November 2023 by Mark Lytle
I usually give reviews of at least three stars. But, this store needs a major cleaning and reorganization of products. The store has dirt and dust on the floors and escalator. The inventory is very disorganized.
-
November 2023 by Katrena Patterson
Always a great variety of fabrics, notions and accessories.
-
May 2023 by Janine A.
Came to leave a review that Stefani was FANTASTIC with her customer service. We stopped in before heading off for vacation, & she was very pleasant & helpful & gracious.
-
May 2023 by Rosinha Macedo
Joan's is a very interesting store with a huge amount of fabric of all types, colors and prints. It also has a large number of sewing and embroidery machines. the accessories department is huge, it's the only store here in the Springfield area that sells BIAS in various colors and fine and thick prints, has a lot of zippers, threads for sewing, embroidery, crocheting and knitting.
-
March 2023 by Judith Parducci
This was the first time I went to this location. The staff were very helpful. The store is located downstairs. When you enter the store off of the main parking lot, there is an escalator that leads downstairs to the store. I am not sure if there is an elevator for people that have strollers, wheelchairs or walkers so please call the store if you are not able to use the escalator to inquire about other accessibility options.
-
March 2023 by R Wright
Ordered some fleece online and got a text saying it was ready. After finally getting to the store. The order wasn't ready and there was a good wi-fi signal to call up the confirmation number.
-
February 2023 by Robert Eichman
Went to purchase webbing for some chairs that we are redoing. Found the store staff to be extremely helpful. Not only did Marianne took the time to direct us to the right product, but she helped us figure out total yards needed and even gave helpful tips to doing the project . Cudos to Joann Fabric!!
-
February 2023 by Oli Oliver
The store itself is nice. But the cashier was not helpful at all. I asked a question. She didn't know what I was talking about and just said no we don't have them. Even after I asked her to look up them item number. No help at all. Her attitude is why I gave 3 stars.
-
February 2023 by James Christaldi
Needed some burlap for some sound panels for the studio and they had just what we needed! Black burlap, not as easy to find as some. All the workers were very helpful too!
-
February 2023 by JustHappi Ness
Snide sales rep but the store was overall good. It smells good and has most of everything I was looking for. I it's great for tailors and hobbyists.
-
February 2023 by Anastasia M
The store is a little tight, so if you are claustrophobic you won't make it,lol. But the staff was great.
-
December 2022 by Rowan Radcliffe
Big selection and a bit overwhelming but I was happy to see a full sized store