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April 2024 by Thomas Markun
We went to the Springfield Pa store. Everyone that works there is pleasant and kind. Our designer Samantha was extremely helpful and knowledgeable. Thank you
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March 2024 by Feargal Roche
It was a good experience
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March 2024 by Gloria Griffin
My husband and I went to Lazy Boy on 1/13/2024 to purchase a chair. After trying many chairs we made our decision for the Rowan Recliner. We were helped by a sales manager named Chris. We proceeded to order the chair and at that time he asked if I wanted it to be a rocker or a lift chair. I explained to Chris that my mother was a very petite 98 year old woman that can’t sit in anything that moves. My mom has been sleeping in a recliner chair for about 20 years and the one she was sleeping in broke. So when I placed the order, time was of the essence and I explained this to Chris. Chris told me the chair would be ready in 2-3 weeks. He also told me I would receive and email when it was time to deliver. After waiting a couple weeks, I called and spoke to Chris who then informed me the chair was running late. I then explained that I needed the chair ASAP because my mother was sleeping in a broken chair that she needed assistance getting in and out of it. Chris then told me he had the same chair in a different fabric and I was thrilled that my mother would finally have a working chair. They delivered the chair on 1/30/2024. I sat on the chair and it was hard a rock. I then called the store and explained to Chris that the seat was very hard and it didn’t feel like the one in the store. He then confirmed that the seat cushion was different. I knew my mother would not be comfortable on the hard cushion so I refused the chair and they took it back. Chris then told me that the original chair was ready. The original chair we ordered was delivered on 2/3/2024. We then discovered the chair was a rocker. My mother can’t use the chair because as soon as she sits in it the chair moves forward. She can’t get herself in and out of the chair because of the way it tilts forward. It’s a safety issue for her. She is currently sleeping on the sofa with an ottoman. Once again, Chris had to place another order for a chair. I waited a couple more weeks and contacted Chris for an update. He then tells me that the chair will be ready on March 25, 2024. I then became upset because this process began in mid-January and I still don’t have a chair. I then told Chris I wanted a rush put on it and he said he would see what he could do. This conversation was on 2/19/2024. He said he would call me by Wednesday to let me know when it would be ready. I didn’t get a call, so I called the store and I talked to the store manager (I don’t remember his name) on 2/23/2024. He said they do not have an update. This is not professional.
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March 2024 by William Downs
Friendly professional staff. Angelo answered all our questions and got us a great price on our couch. Highly recommend you shop the lazy boy store in Springfield, PA
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March 2024 by Anthony D'Angelo
Everything was great from start to finish
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February 2024 by Regina McCairns
My husband snd I went to buy a new recliner. Angelo was very helpful showing us all the choices. We purchased something. We want to thank him for his expertise and care ! It was a great experience. Thank you for your help, Angelo.
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January 2024 by Brent Hopkins
Knowledgeable sales staff. Very friendly.
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January 2024 by Bob Ervin
Great staff!Samantha designed a great layout for our furniture. Highly recommend them.
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January 2024 by Evan Wells
Fantastic service and products. Walked in to browse and immediately fell in love with the customizability of their sectionals and the fantastic deals available enabled us to leave with our dream couch. Our salesman walked us through the sale very clearly and with no upsells or hidden costs. Highly recommend!
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January 2024 by William Scottoline
La Z Boy was our store of choice for replacing 2 recliners. There were an overwhelming number is styles available. We were able to catch a sale price on a style we liked. Robert was patient and informative and shepherded us through the selection process. Unable to decide on a fabric, he arranged for a visit from the designer, Sam, to help us. Sam brought fabric selections with her to our home and we chose an appropriate one. The whole process was friendly, efficient, and easy. Now we await the chairs (6-10 weeks). I highly recommend this La Z Boy store and the aforementioned associates.
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January 2024 by Steve Scercy
Outstanding service from my sale person. He spent about 45 minutes going over the different rockering and guilding recliners. I returned and purchased a guilder that fit my body type. No pressure to buy. I was able to take my time to find the right guilder. Highly recommend Springfield, PA La-Z-Boy.
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January 2024 by Joe M
Very helpful staff. Convenient made the process very easy but also informative
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December 2023 by Richard Pinos
Brook made our purchase and delivery fast and easy, all via telephone - many thanks!
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December 2023 by Julia Napolitano
Wonderful fast service sales people knew what I wanted and found the perfect recliner for me can't wait to suprise my husband this Christmas thank you for a fast and wonderful service from your sales personnel
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December 2023 by Vince McGowan
Continuously informed you the day it was to be delivered. John and Ed are excellent workers, very courteous and friendly.
