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April 2024 by Youlanda Watson
Sooo much food!
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April 2024 by DGAFDJ
Longhorn is excellent as a chain, and the food is great here at this location. A few issues with Baltimore Pike not about food. First of all it's always a 20 minute wait, yet there are always at least a dozen seats open in plain view. Been to a lot of restaurants on the pike and everyone else seems to manage seating better since traffic is high everyday. Even olive garden is faster to seat people. I guess server issues exist here but that's a reason I avoid going because It seems like they are doing something wrong management wise, it's a busy place, get the help you need and take people's money. Also the servers are often overwhelmed, but I only see two or three tables being worked. Maybe you need drink and delivery staff like outback. My big issue is the greeter/hosts. Something deeply wrong at this location there is often no one at the desk, lots of people waiting. The hosts always seem unhappy and avoidant here but other locations are cheerful. All in all I regularly have used 3 locations, and this one is the only that has these issues and I steer clear a lot when I would like to go. This is defiently a MGMT issue sad to say someone needs help on how to run the business.
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April 2024 by Stray House Studios
Wow. What an experience!Walked in, and was NOT greeted by the host. Instead, I asked her how she was doing first, then she spoke to me. She told me it was a 50 min wait for a table of 2. Ok…. No problem. It’s a busy Saturday night. So we tell her we will sit at the bar. What a mistake!At the bar, we got drinks and bread & butter (with no utensils), and then were COMPLETELY ignored the rest of the time. Menu closed in front of us.Order never even taken. We ended up just walking out, because I don’t think anyone even noticed we were there.It may have been a Saturday night, but it seemed like the entire staff was just standing around talking. In fact, almost every table was covered in dirty dishes. Maybe it wouldn’t have been a 50 min wait if there were clean tables? But, to be completely ignored for 40 minutes sitting at the bar, wow. Felt surreal.Will NEVER return to this location.
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April 2024 by Manda Saurus
Just walked out after your bartenders neglected to take our food order for 40 minutes. The servers were all just hanging out talking to eachother. It was like a restaurant run by highschoolers. Actually I bet people in high-school would have given better service than this staff. Won't be back
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April 2024 by jose martinez
I've been to this restaurant many times but this last Easter Sunday was the worst experience I ever had I think I had the worst server ever she neglected us the three customers total neglect she had a table to the right of us she would walk around and attend the tables all around us except for us I guess we weren't a big enough party it was only three of us I had to ask the waitress waiting on another table if she could bring salad dressing for my daughter's salad and she was kind enough to do that while waiting on her own tables so I complained to the manager paid for the wings that we did eat and I gave the other waitress that was waiting on other tables a tip for bringing the salad dressing and then we went down the street to outback and had dinner and enjoyed it their service was great
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April 2024 by Keith Moyer
Great food, great service, and a very pleasant atmosphere. Will go back again.Kid-friendliness: Staff was amazing with my children.
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March 2024 by Kevin Mathes
This is my first 1 star review after many reviews but feel I would have wanted to be warned as this was one of the worst dining experiences I have had. Not only did our food take an hour and a half but as we tried to get a status and speak to a manager everyone dodged us. I have been in situations where restaurants are short staffed but this one lacked customer service as well and made for a miserable experience. I would suggest you avoid it and eat somewhere else.
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March 2024 by Mr.Cofield “Soulville” Blaak Tha Ninth Man
EVERYTHING WAS EXCELLENT.OUR SERVER WAS EXTREMELY POLITE AND AN EXCELLENT HOST AND THE FOOD WAS EXCELLENT AS WELL.
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March 2024 by lavel reid
First time here and it was amazing. Didn't grab the steak. Ended up getting the lamb chops and they were delicious. The grill and cook was great. Got the medium. Had some pink but was good might get them well done next time. The sweet potato was good also the stuffed mushrooms was phenomenal. The mac was my least fav but overall great experience. Our server Genesis was polite and helpful. Definitely coming back
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March 2024 by tia bell
On Tuesday March 19th, 2024 I visited your location at 1001 Baltimore Pike, Springfield, PA 19064. I was there between the hours of 7pm-8pm. I ordered the lamb chops with a side of mash, and a side of pilaf rice. When i ordered my lamb chops I asked for them to be well done. I was told that the chef prepares the lamb one way and that it would be brought out medium rare. I asked the water why can't I order my food the way I normally would at any steakhouse. He then stated that the lamb is prepared the way they like it due to the fact that when customers order well done lamb it dries out, and then most customers send it back. So I surrendered and went ahead and ordered the lamb. Well low and behold the lamb came out. It did not come out medium rare. The inside of the lamb was bright red. It was not pink. To make a long story short My husband and I asked for the check and we left. The waiter did not apologize for the lamb chops didnt even come out as he said they would. I did not eat the amb. I had to take the lamb chops home and cook them myself. This was unacceptable. Yous guys promote yourself as a steakhouse it needs to be one. I understand that the lambchops are a promo right now and perhaps maybe the chef is tired of preparing them all day long but you do not take that out on a customer. This has left a sour taste in my mouth and i will post this review to make others aware that longhorns gives you what they want you to have.....point blank..
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March 2024 by Jacob Park
The Longhorn steak was pretty good. The Wild West Shrimp was really from the wild west.
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March 2024 by Kay McFarland
What a great meal!! TikTok had really made me enjoy my lamb even more this time around. Thankful that businesses like Longhorn really appreciate the power of social media and catered to the requests to up the lamb to be parmesan crusted. Phenomenal cook on the lamb and the manager came to chat with me. My server was Kayla...w the pretty locs just incase it was two Kaylas and she was superb. Above and beyond!!! Great way to start of a birthday. Will be patronizing again before the lamb is gone! Thank you Longhorn, Kayla and the cook(s)!!!!
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March 2024 by Edward Adams
After waiting well over an hour to be served our food and watching people who came in a half hour after us getting served. It was very upsetting to see my t-bone steak ordered medium well, burnt to an absolute unedible crisp. The bartending staff worked very hard, but that didn't make up for the second steak served to me rare, undercooked and again not edible. The manager came remove the steak from our bill but said that's our medium well just an awful experience.Vegetarian options: My wife was happy with her meal other than an undercooked baked potato she was happy with the shrimp entreeParking: Be prepared to take your food home to cook it properly expectorate 30 to 45 minutes to be seated
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March 2024 by Nija Johnson
Love the food!!!
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March 2024 by Lynne Jones
The food was very good. The waiting time was too long but other than that it was excellent service. Thank
