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March 2024 by Ann Bardo
Order placement contact, she wrote it down, rung it up wrong. Pick up, had ordered an extra dip, then found out wrong dip inside. Called store and contact argued that print out was accurate...they taped the handwritten one to order...so. ahhh no. Won't be going there...ever.
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January 2024 by George Schmidt
I go to pretzel factories often. The quality of pretzels and pretzel dogs I had recieved from this location was sub-par...
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December 2023 by Cat Daddy
Always good stuff.
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December 2023 by ̇
Racist management. Underpays foreign workers and over pays Caucasians.They pick up food off the floor and still out it in mobile orders. No care for hygiene at all.Cold crusty pretzels as well. Made in the morning and served all the way to night. Ridiculous establishment.
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October 2023 by Eric Tomlin
Very friendly and curtious service.
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August 2023 by D Martin
Every time the pretzels are cold. This time I say something and I get I can hear them up but they'll be hard. How about find a proper way to keep them warm and not make as many ahead
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August 2023 by Eddie S.
Stopped by this place after finding out another pretzel place was closed. The pretzel were good and the service friendly and fast. I’d stop by again, when in the neighborhood.
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August 2023 by Delco Dawn
Finally stopped in for milkshake happy hour and had a fantastic chocolate shake.
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July 2023 by Lauren L.
Always love getting pretzels and sharing them with family out of town. Service was great. Store was quiet.
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July 2023 by Angela Lindsay
Burned and not edible ? would not recommend staff were very pleasant
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July 2023 by Leslie A.
No idea why this place has 3 stars People were nice Pretzels were delicious!! Would come again and again but we don't live here
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June 2023 by chris delemos
Although the service was good and the young man at the counter was very nice, he had on plastic gloves while handling the pretzels (good thing) but he was handling the money with the same gloves on. Wearing gloves is for sanitary reasons and that doesn’t seem sanitary.
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June 2023 by M. S.
I placed an order last night for a party tray. The pickup time was for 11:00 a.m. the next day. I got to the Springfield store at 11:20 to find out the order was never completed. Our name was on the board, so they definitely received the order. This is the 2nd time this has happened within 3 weeks. The pretzels are always good, but the service is lacking.
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May 2023 by LaMia S.
I had such a wonderful experience at this Pretzel Factory yesterday. My son's daycare was celebrating teachers appreciation month and it was our turn to bring a snack. My husband determined that soft pretzels would be a good idea to bring for the teachers. We got to the location around 8:00 a.m. and there were already three or four people in line. When the nice cashier heard us talking about a pretzel tray she let us know that it typically takes a day or two before they can fulfill those kind of orders. She then gave us several options to be able to take to his daycare that morning and a menu for the trays to take with us for the future. We ended up getting the largest order of the pretzel rivets/bites and two dipping sauces...then we get some regular pretzels for ourselves for breakfast (lol). I wish I would have gotten her name. She truly made me want to come back with how kind she was to us! The pretzels were on par with the soft pretzels I'm used to from the establishment. This will always be my Pretzel Factory location. I'd like to try their ice cream next.
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May 2023 by Marie Murtha
Walking in has always been a pleasure, the catering trays is where my issue stands. Today, like we usually do for our parties, we ordered a hot dog and regular rivet tray. We typically purchase our trays from the Ridley one but went with the Springfield one with high hopes. Absolute let down. They apparently "ran out of mini hot dogs" and replaced them with cut up full pretzel dogs. They then re-cooked them making them as terrible and dry as you could imagine. The rivets also taste like they were cooked around 10am, yesterday. This facility is alright for a snack while driving down Baltimore pike but if you're having a party drive the extra 10 minutes and get the trays from Ridley.
