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June 2023 by Sarah Bakalorz
I got my second ear peircing here 91 days ago and it got infected so I had to take both sides out not to mention it also spread to my first peircing so I had to take on if them out aswell. I went to the store to get a refund they said they had a 90 day policy and I could have got a warrant (they didn't tell me about either when I asked what happen if it got infected) so because i came one single day late I can get it re peirced. And wasted thirty five dollars that took away a peircing that was supposed to add two
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June 2023 by William Hernandez
Sales person was very helpful. Good to buy when things are on sale
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March 2023 by L C
All except for one heavy-set girl was very unfriendly and nonchalant. This is from my past experiences of going there. As for the jewelry its way over priced even to be located at the mall. Update: I took these stud earrings to the pawn shop. The man looked at them and tells me they aren’t real when he checked them in the magnifier or whatever. They sold me freaking fake supposed to be real gold jewelry
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December 2022 by A R
Jill was a big help! She is so sweet, professional, and knowledgeable she was able to pierce my ears and I love them, she also helped my mom pick out a matching set! She’s the best and I’ll be back in the future for another ear piercing from her! She deserves a raise!
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December 2022 by Sabria Strickland
I love the jewelry but the sales associates and store manager are not the most pleasant. I was basically forced to buy a warranty when I didn’t want one under the guise that it was “included” with my purchase basically removing the option for me to decline the extra fee. I wasn’t told that it was an additional charge and somehow per the associate and manager as a customer I’m supposed to know that it’s not free because nothing is free. And their excuse is that other customers get upset when trying to bring back items because they have no warranty like that has anything to do with me. I’ve never returned a thing and if something did break I just repurchased it. All I asked was that I was informed of the fee upfront instead of the dishonest sales approach to make their quota. Horrible customer service so I will not be a customer here ever again. Might as well go to Claire’s.
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September 2022 by Khalilah El
I found this place online because I wanted to get my ears pierced. When I got there the lady was so polite and friendly. She was so informative and helpful, and now I’m loving my new piercings.
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June 2022 by Erin Clark
I recently made a visit just to check out some earrings, the staff were very helpful. Even wished me a Happy Birthday. I love my new jewelry.
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June 2022 by Jayana Douglas
We had a wonderful experience having my 10 month old’s ears pierced. The manager was so kind, great with my daughter, and knowledgeable about their products and piercing (especially babies). 10/10!
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May 2022 by Jay F
I never realized how busy these locations can get! Went to get my child's ears pierced and it was a great experience. (I also got another earlobe piercing for myself ;).) The staff was friendly, made my child very comfortable, and completed the service quickly. They also had some very quality jewelry. I am very satisfied with the jewelry that we used for our piercings because its hard to find earrings that don't irritate my sensitive skin. My child had no pain afterwards and they are healing wonderfully. Thank you so much! I wish I would have got the staff members name so I could personally shout her out! This was on the lower level location of Springfield Mall during the weekday.
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May 2022 by Jamie Fulton
I never realized how busy these locations can get! Went to get my child's ears pierced and it was a great experience. (I also got another earlobe piercing for myself ;).) The staff was friendly, made my child very comfortable, and completed the service quickly. They also had some very quality jewelry. I am very satisfied with the jewelry that we used for our piercings because its hard to find earrings that don't irritate my sensitive skin. My child had no pain afterwards and they are healing wonderfully. Thank you so much! I wish I would have got the staff members name so I could personally shout her out! This was on the lower level location of Springfield Mall during the weekday.
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April 2022 by Jamie F.
I never realized how busy these locations can get! Went to get my child's ears pierced and it was a great experience. (I also got another earlobe piercing for myself ;).) The staff was friendly, made my child very comfortable, and completed the service quickly. They also had some very quality jewelry. I am very satisfied with the jewelry that we used for our piercings because its hard to find earrings that don't irritate my sensitive skin. My child had no pain afterwards and they are healing wonderfully. Thank you so much! I wish I would have got the staff members name so I could personally shout her out! This was on the lower level location of Springfield Mall during the weekday.
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February 2022 by Latifah Simon
My favorite place to buy my kid’s jewelry. They are always losing or breaking things so I love that I can always find quality jewelry for a VERY good price.
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September 2021 by Don Hucks
Very Good Verity and Deals Too.
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April 2021 by Philly Elite
Customer friendly, knowledgeable, pacient.. gr8 prices
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February 2021 by Tamara Evans
Great experience at the springfield mall. Jay was the absolute best!!! Love my new look.
