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November 2023 by Benyam A
This a great facility. Great customer service and clean facility. However the steam and sauna services are usually broken and takes forever to get fixed. While writing this review I am waiting for customer service on the phone to tell me if the sauna and steam are fixed. After waiting for 7 minutes they decided to hang up.
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November 2023 by sunil kumar
Awesome place. Great and Friendly Staff. We love it there. Feels like Family gym!!
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November 2023 by Nicole Iezzi
I usually do not write reviews BUT I have gotten to my breaking point. My fiancé uses the men’s sauna/steam room everyday. For the past week and a half it has been down. When you ask one of the staff members when it will be back up and running they never have a direct answer for you. It’s getting to the point where my fiancé wants to go to another gym. The sauna/steam room is the main reason why he loves going to this gym.Next, I know the women’s locker room has been under construction. I asked someone last week when it will be open and they stated in the next few days. That would have been great if it was true. Now a week later and to my knowledge it is still not open. When you ask about it opening no one has any answers.This is very frustrating because we both pay a lot of money to this gym. I understand things break but be informative about it to the members and try to get it fixed in a timely manner.
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November 2023 by Lauren Wright
If you are a woman you need to stay away from this YMCA. I have never felt so uncomfortable in my life. Every time I go here the staff is incredibly rude but I don’t mind because you never need to speak to them unless you have an issue. What I will not get over is being followed around by a male employee who would not stop staring directly at me and got WAY TOO CLOSE to me. After I turned around and he was staring directly at me directly behind me I regrouped with my friends letting them know I was uncomfortable I turned back around there he was behind me again. I go into the bathroom to collect myself not only does a male employee walk in the same employee following me is in the door way. After I start having a panic attack he follows me into the separate part of the gym and when my friends say something to him he begins yelling at me ! DO NOT COME HERE. I WANT MY MONEY BACK AND I WILL NOT BE RETURNING TO THIS Y EVER AGAIN. PLEASE BE SAFE ALL WOMEN!!!!!!!!!! HE WAS REPORTED FOR TAKING PICTURES OF WOMEN WORKING OUT PREVIOUSLY!
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August 2023 by Sheila López
They aren't friendly. They are discriminatory. After we paid for 3 enrollments and the front desk told us that my son with Autism can use the complete facilities. Today they told us that he can not "because his age (13)". When we made the enrrolment a week ago the front desk says that was ok that he can use the complete facilities. He only was using the bike for 10 min and with me to his side all the time.
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August 2023 by Magda Moreno
Zero star. We enroll last week and paid 1 month for 2 adult and 1 child. They told us that we can use all facility. My nephew has autism and he only use the bike for 10 min with his mother. We assist 4 days and today we had to cancel the membership because they told us that the child cant use the bike. They didnt tell us before we paid. In addition, they dont want to give us a refund. That is discrimination against a child with autism.
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August 2023 by Trish Morris
Since transitioning from the healthplex the facilities have taken a major downward spiral. I waited a year or two to see if the carpet would be ripped up or replaced or even if the showers would be power washed the locker room smells really bad and the lockers are all dirty inside so much so I had to just walk out instead of swimming. I would think since Covid cleaning would be a top priority. I sometimes visit the Delaware brandywine and rocky run ymca I also used to work at the haverford ymca and they keep those ymcas sparkling clean it’s really sad because it’s such a nice space I really wish I could use it more than just the equipment I really need the pool otherwise why not just Payless at planet fitness. Hopefully they will make some renovations instead of just telling the workers to let us know it’s an old building. Springfield Healthplex never looked or smelled like this.
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July 2023 by Michael O'Reirdan
This is a lovely gym, friendly staff, lots of equipment, well maintained and clean BUT, my goodness the music is awful. Actually awful is kind, it is truly appalling. Please see if you can do something, you really do deserve five stars for everything else.
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June 2023 by Northeastern railfan Productions
Absolutely great area, they have basketball, a track, a gym, a pool, sauna, and a steam room! So many things to help people get in shape. So many nice employees and it is easy to get a membership. Limited food and drinks in vending machines, and the building is decorated beautifully with options to sign up for CPR training, and other classes. Entrance is in the parking garage or through the main building, I perfer the parking garage as it is is easy to find. Lots of room to park, and lots of machines. All the gym equipment tells you what muscles your working on with a diagram of the body park in red, showing us which muscles with grow. Absolutely the best experience!
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June 2023 by Daniel McCole
I would rate 3.5 if possible.Pros: Affordable membership, variety of options for recreation all in one place.Cons: Staff could be friendlier. Showers need serious updating. Basketball can be noisy and disruptive if you're in the workout area above.
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June 2023 by Alandre Durr
Called this place (as a ymca member) and asked if they allowed Delaware residents. I was out of town and just wanted to work out. The lady who answered the phone was very disrespectful and snarky saying no.. Delaware residents weren’t welcome because Delaware doesn’t have national reciprocity blah blah blah… what a shame!! I returned to my home branch, and asked if we were allowed to go to any ymca and they said yes. So not only did the lady on the phone lie to me, but she was also disrespectful. My home branch advised me that some PA locations are not very friendly with Delaware members. This is not right, I don’t want to be made to feel unwelcome at the Y!
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May 2023 by Aliyoh T.
Great facility, staff members are very kind and helpful!
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April 2023 by Herb Rosen
This Y is a GREAT place to work out and has a lot of space there. The basketball court is spacious. There are 2 places to lift free weights (the yard) and in the cardio area (machines). I could go on an on, to sum it up, it's AWESOME.
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April 2023 by Jim Ciavarelli
Idea swimming available with extrasShower need attention broken tiles,valves, peeling ceilings.Participants need to shower (rinse) prior/after swimming,hot tub,sauna.All common sense people POSTED.
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April 2023 by John Doe
Nice gym but I saw that there was no filters in showers. I don’t feel right showering with no filter especially with the highly contaminated water