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February 2024 by Joseph Anello
Wesley at the Springfield store knew exactly what we needed. He didn’t try to up-sell or pressure us. Very friendly and our 3 year old had fun too!
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February 2024 by John Brophy
Wesley at the Springfield location was a tremendous help. He showed me a couple of different options, explaining the benefits of each one. He even helped me load the mattress onto my car at the end!
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February 2024 by alicia garcia
Len was great! Gave my boyfriend and I the best experience. Took his time with us and helped us find the best bed to fit our needs.
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January 2024 by Donald Jacobs
Wesley in the Springfield store was a big help! You can tell he has a lot of experience and knowledge in this industry. His customer service skills are top-notch ? ?
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January 2024 by John Owens
As soon as I walked into The Mattress Factory right off of Baltimore Pike in Springfield PA, I was greeted by Wesley Nicholls. He asked me how he could help me. I told him that I was moving into a new apartment and wanted to find a new Queen mattress. He asked if I was a back, stomach, or side sleeper. To me, I have never been asked that question before, so I thought it was great that he was taking that into account. We went through a couple a mattress' and he asked me to lay on them. Didnt need to remove my shoes, but he told me to take my jacket off so I get the most feel. I was in there for about 45 minutes to an hour, trying to choose between one of the mattresses. He was giving me little tips like, which mattress is going to be cooler (vs hot), and which one is going to be one that I will enjoy sleeping on each night. He even said the best way to figure out that out, is to use the same pillows to see if there is a need to get new pillows. I was very impressed and ended up going with the queen posture pedic plus hybrid. Absolutely impressed by the customer service. On a side note, as Wes was helping me, there were 3 customers that came in during that time. The first customers, he was able to assist them while I was choosing beds. The second customer he was able to assist and they knew what they wanted. The third customer came in, and before he had the chance to see what they wanted, they started to leave the store and get in their car. Wes asked to be excused (as he was still helping me figure out which mattress I wanted) and ran out to the car to see what the lady wanted. The lady ended up coming back in and looking at some of the mattresses in the back and I believe made a purchase. Wes is very knowledgeable. Would by my next mattress from here again and recommend this location.
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January 2024 by shorron walker
Very Patient!! I really appreciate it. Thank you
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January 2024 by Deborah Miceli
I was fortunate enough to work with Len in the purchase of my new mattress and boxspring. Len was professional and knowledgeable, and he went out of his way to explain the different types of mattresses, and suggested what he thought would be best for me based on some physical ailments that I am experiencing. I never felt rushed nor pressured. It was a very positive and pleasant experience. Thank you, Len!
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December 2023 by Natalie O'Neill
I highly recommend this place. I dealt with Len. Super nice guy. I told him what I was looking for and he suggested some other similar options. He’s not out to get the most expensive sale. He gave me a good deal. I’m very happy with my purchase.
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December 2023 by Portia Thomas
This is my 2nd mattress I’ve purchased with them and the customer service is always great. Len was super helpful with recommendations and very polite. The employees I’ve interacted with were never pushy / sales people and allow you to shop around which really matters to me because I can take my time since this purchase really matters. Delivery is always great also! I highly recommend if you’re looking for a mattress.
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December 2023 by Steven Simington
The staff are professional and very helpful. We took our time shopping for the perfect bed, and they answered all of our questions. We got our new mattress a few days ago, and absolutely love it! If you're shopping for a new mattress, check these guys out.
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November 2023 by Michael Murtaugh
Absolutely awesome I love my new mattress. Great price and great service. They did exactly what they said delivered on time. could not have made it any easier thanks Len you’re awesome
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November 2023 by Joseph Porreca
A+++ Service!!! Wesley at the Springfield Mattress Factory was awesome! We felt comfortable and unpressured during what was a quick and easy shopping experience. I would recommend him and that store a million times over. Wesley was very knowledgeable and very patient. Thank you guys for a great experience and we can't wait for our new bed!!!
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November 2023 by Matt Refford
My wife and I purchased a King Size at the Springfield location with Ron, who was friendly and helpful without being pushy or upselling. He showed us lots of options at various price points and tailored it to what we were looking for. A great, quick experience!
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November 2023 by Angelina Richards
Came all the way from NJ because heard great things about our salesman Len who works in Springfield store. He was so knowledgeable about all of the products. Without being pushy, he was able to help us find a perfect mattress for our needs. He was also great with our two children who had to tag along. The facility was clean and efficient. We will be coming back for sure for any additional future needs. Highly recommend this location.
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November 2023 by caroline manfre
The Mattress Factory-SpringfieldLen helped me and my boyfriend find a mattress for our new house. He made the experience enjoyable, stress free, and helped us stay within our price range without sacrificing quality. Highly Recommend!!