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“I had a great experience from that time I walked to through the door! Everyone was nice a pleasant. Louis helped me out right away, I did not even get to sit down. Great experience and I am glad I know where another branch is at!! Keep up the great work”
“I have to say, the service I receive at the Oak Branch is consistently excellent. The tellers, especially Ramesh, Jake, Mo, Jennifer, and Ms. Patel, are always so kind, friendly, and incredibly helpful. They go above and beyond to make sure my banking experience is smooth and pleasant. I truly appreciate the outstanding customer service they provide, and I always leave the bank feeling valued and taken care of. Thank you to all of you for being so amazing!”
“The East Norriton branch for the American Heritage Credit Union has been my branch for decades, and I was assisted recently by a very patient and helpful young woman at their reception desk who managed numerous transactions and changes to my account, providing wonderful customer service. Great job!”
“I recently opened an account with TruMark Credit Union in Phoenixville, and I couldn't be happier with my experience! The staff is incredibly friendly and knowledgeable, making the entire process smooth and stress-free. They offer a wide range of financial products tailored to meet my needs, and the online banking services are user-friendly and convenient. I truly appreciate their commitment to customer service and community involvement, which sets them apart from other financial institutions. TruMark Credit Union has definitely earned my trust and deserves a five-star rating!”
“Absolutely love this place. Jermaine is awesome and very knowledgeable. Will do all my future endeavors with him. Bless everyone that works here and have a Happy New year.”
“I am a member with American Airlines credit union and I am also a member with Sun East credit union and the service her at Springfield is excellent as Ash helped me today and it was very nice experience. The whole Springfield team is very nice.”
“I’ve been a member of Ardent Credit Union for many years and have consistently received excellent service. I typically visit the Blue Bell branch about once a month for various needs. One employee, in particular, stands out—Andrew Williams. His professionalism, courtesy, and willingness to go above and beyond to assist have been truly exceptional. Andrew’s dedication to providing outstanding service makes every interaction a pleasure. I’ve observed him with other customers and he great with even the most challenging. I wish there were more people like him in the world.”
“So I was yet another victim of credit card fraud. After several follow up calls and emails, Citadel was able to help me recall the situation that prompted the fraudulent charges. Also we reviewed some things to help identify fraud within emails and texts.
Thank you Citadel for rising to the occasion during a very frustrating and stressful time for myself and family.”
“I been banking with citadel for 2 Years now, and i have had the best experience banking with citadel than any other bank i have with. Every Teller that i had talked with have been great!!! Brandon Clayton does an awesome job and helps me out a lot when i come to the Branco. 5 Stars all day!!!!!”
8:30AM - 5PM
1141 Baltimore Pike, Springfield
Credit Unions
“I closed my Visa today due to the card being charged for late payments (I considered to be an inactive card, but old accounts were charging to it).The rep could have judged me for owing money on the account and closing the card, but instead made me feel very comfortable with the process. She even made a joke at the end of the transaction (not about the transaction, something else). I appreciated the professionalism and making me feel comfortable.”
“The customer service was amazing! I needed a Medallion stamp and a notarization and this was my tenth bank I reached out to to see if they offered this service and they were able to help me! The staff that helped me were knowledgeable, friendly and kind! Thank you!”
“I had a great experience at Sun East Bank, thanks to the exceptional service from Branch Manager Joe Miller. Even though I came in right before closing, Joe was incredibly patient and welcoming. He took the time to help me set up a Minor account and made the entire process smooth and easy, all while carrying on a friendly and informative conversation. His associate, the teller, was also kind and helpful. I live out of town, so I made it a point to stop by while visiting and I’m glad I did. Thank you for the outstanding service!”
8:30AM - 5PM
522 E King Rd, Paoli
Credit Unions
“My husband and I went in to open new accounts at Citadel today and were so impressed! Sianya, the market manager, took wonderful care of us and explained how the credit union works and set up our new accounts and answered all of our questions. Everyone there was upbeat and very professional. It was obvious that this is a community business that has customer service as its priority. We are so happy we switched to Citadel!”
“Ask for Princess!! I was able to set up my accounts with ease and I was approved for a credit card and a personal loan. I also received a great rate to refinance one of my vehicles which saved me a couple Hundred a month. The loan process was smooth and no other credit union had made me feel this valued as a member.”
9AM - 5PM
375 Baltimore Pike, Springfield
Credit Unions
“This is for the Folsom branch but it doesn't give me the option to select that one. I'm really loving the new system, so easy to use and if you need any help they are so quick to help. This really makes the transaction so much quicker.”
“Showed up at 1:09 teller was walking last person out and they let me in. The bank closed 10 minutes prior to that but the went out of their way to help me out! It was so great they took the time to do that for me what a great local bank. That's what you get for a local bank. Nice location off park drive 363 north. Plenty of parking around the bank. 24 hour outside ATM.”
“Ramona is the absolute best banker I’ve ever had! She is knowledgeable, She is efficient ,and she’s also very kind. Her patience are unmatched. I’ve had the pleasure of dealing with Mona a few times now and every time she did a phenomenal job. i’m lucky to have her at the bank that I go to. She deserves a raise!”
“Sam Sainto was incredibly helpful and compassionate with me. I had someone steal my card information and he ran me through all the ways to keep my information safe, he told me all the next steps and what to expect, and he gave me his business card and told me I could follow up with him at any time if I had any issues getting my money back. He’s the nicest and most thorough employee I’ve met here and I felt very heard and taken care of he even walked me to the atm to check my new card before I left cause he could tell I looked anxious and didn’t know what I was doing lol”
“I have been dealing with this credit union probably thirty years. I have only positive things to say. The staff is always so helpful and polite and friendly!!! They have helped me in so many ways... and continue to do so!”
“Under a short, stressful timeframe, branch manager Kaitlin and her staff were able to make sense of complicated documentation so that we could refinance our vehicle at a great rate. They were constantly professional throughout the process, and went above and beyond to get everything finalized. I would highly recommend banking at the Media branch to anyone.”
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“We worked with Louis for a loan on a truck camper. He kept in touch with us during the process and we were in and out within a half hour after doing the paperwork. He was a pleasure to work with.”