AAA State College Office offers a welcoming atmosphere with a dedicated and knowledgeable staff ready to assist customers. The office is open to the public, though some services require appointments, so it is advisable to call ahead. Many customers have praised the friendly and helpful nature of the staff, particularly noting their efficiency in handling tasks like passport photos and membership renewals. The process for title transfers is reported to be simple, with staff providing guidance on addressing issues such as address discrepancies. While there have been comments on the need for improvements to the app and some service wait times, the overall experience at the office remains positive. Notably, employees have been recognized for their patience and thoroughness, especially during insurance processes. Despite some concerns about the office's atmosphere, the service quality is consistently highlighted as a strong point.
They were very helpful with our title transfer. I needed a paper insurance card which I don't get any more and they went above and beyond to help me get a copy from my insurance company. The items they sell there are pretty pricey, but good.
December 2024
If I gotta wait a whole hour for road service ,I don't think I'm gonna renew my membership next year 2026. You need to fix your app better and having people on my account that are no longer on. Your app can degenius other things they recognize but can't recognize a password.
April 2024
I've been to this office in person, and I have called in a few times with questions. Staff are always so friendly and helpful! They do passport photos here. It was a quick and easy process. I've also gone in and called in to renew my AAA membership, which was also a quick and easy process.
