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October 2018 by Kari Jo Freudigmann
Made a reservation for a truck online and got the confirmation to my email. I picked Budget because they had some really good online deals and were much cheaper than comparable companies. I called them last night to let them know that I wouldn't be the one to pick up the truck and see if there was anything I needed to do to ensure that my family could pick it up on my behalf. The guy on the phone said anyone should be able to come pick it up - they would just have to put it on their card.
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September 2018 by Andrew I
They canceled my reservation of a 26' truck at 4:30 PM two days before my move. When I called back they didn't answer the phone.
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June 2018 by H
Our Budget truck rental was a disaster. I don't recommend renting a truck from Budget (any location). After driving for only a few hours of our 13+ hour trip our Budget truck broke down. We called the emergency service number that Budget provides. After waiting for approximately 20 hours, Budget could not replace the truck, so we made arrangements for them to pick up the truck and rented a vehicle from another company. They charged us the full amount of the original agreement plus $150.93, probably because we didn't return it to the final location. Overall a very disappointing experience, Budget should be ashamed of the quality of their vehicles. I wouldn't give it any stars, but it was necessary to give one star to post the review.
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July 2017 by Yu-Tai Chung
Convenient to get on the road.
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June 2016 by Sean Wells
Pro: great one way rate, unlimited miles, upgraded size Con: overcharged for gas (when gas gage was shorted at pick up), extremely dirty interior, terrible customer service skills (pick up and by phone).
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April 2012 by Chris Divyak
I will never rent from Budget again! Not only were the pick-up and drop-off places rude but the truck was in terrible condition. Someone had spilled soda all over the driver side and didn't clean it up. The inside of the truck was filthy, the inside of the bed of the stuck was filthy. This drop-off location barely acknowledged my presence and didn't even come back in to tell me that the paperwork had been finished. I got the hint when the guy helping me hopped on a fork lift and went on with his day. Now I am not even sure if it's considered "returned" because they didn't even have me sign paperwork....
