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March 2025 by What
Will not be back, shop supplies charge on all services. Including ones that would literally use none. Just a way to lower the list price of things. Total BS, bake the charge into the service- some services use more "shop supplies" than others, account for that.
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February 2025 by Jesse Stickler
Racks can lift 10k pounds, but they won’t put tires on an 8800 pound truck. I guess math has changed and jacks are obsolete. Not sure how garages like this stay in business with that poor of customer service. Receptionist was very rude and short answered. Between the other negative reviews and this experience, they for sure lost my business and anyone I can let know to steer clear of them
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January 2025 by Ro At
Well, the person at the register, who was there when I first walked in, was not so friendly. Besides that, the Store Manager was friendly and patient. They fixed the alignment right with 1 try. I was able to get in on the same day. I didn’t like the fact that they have to charge me with shop supplies for $9 plus.
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December 2024 by Michael Evans
Came here because my car was having difficulties starting. They charged me $100 to tighten my battery terminals. They were extremely belittling, saying things like it would be like “finding a purple unicorn” if something else was the reason my car wasn’t starting, when I said that I believe there is a different issue. Guess what, my car is still not starting correctly. Extremely unprofessional and unhelpful.
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November 2024 by verio34
I go there for my tire needs, but the wait time for my service has much to be desired
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November 2024 by Samuel S.
Recently I wrote a bad review, but I changed my opinion on this location. They helped me with filling my tires when my car was doing bad readings, so I appreciate that. I hope to have more better experiences with them in the future.
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November 2024 by Justin Brandt
Criminal practices. Failed my annual "mechanical" inspection. Given a over $1,000 estimate to fix it because it was labor intensive. Said my front, right tie rod was "bent" then tried to push their zero interest financing on me. Went and got a second opionion. My tie rod was fine, It was the right lower ball joint. Guy just freaking guessed at what was wrong. $30 part and 1 hour of work to get repaired. Even if it was the tie rod, i should have been quoted a $40 part and 1.5 hours of labor. So unless Firestone charges $400 an hour in labor and an 800% markup in parts price, they were trying to screw me. Save yourself the trouble. Go to Grahams and don't get your eye's gouged our of your skull.
Reply to your apology: No. Go pound sand. You do an audit and fix the problem yourself. In the meantime, I'll do everything in my power to prevent people from using your srvices.
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August 2024 by Jason Hackner
Predatory price gouging. It is also a shame the PA state government is still forcing all current and new state citizens to pay extortionate yearly vehicle inspection fees to local auto mechanics on top of the cost you must pay for them to certify your vehicle. My car is only 4 years old and I have had no problems with it. Tires and brakes were maintained. After an hour of sitting in the lobby, I get told they won't certify my vehicle unless I pay $467 for my rotors and new break pads plus the $63 inspection fee. Plus tax I paid almost $600. I ended up sitting in the lobby for 2.5 hours for the entire process since I only have 10 days to get this inspection done by such a stupid state law. Because of this insane short grace period, I was forced to call off from work. If you have a stable work schedule, I highly advise you to shop around a bit more to find a more affordable option if you have the time. Don't make the same mistake I did. They will take advantage of you and not even blink. You've been warned.
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June 2024 by madison b
I scheduled an appointment online and got an email confirmation the very next day. They took my car right into the shop (a/c problems) and they were able to figure out exactly what the issue was. I was short $10 and they were able to take down the price for me to be able to fix the air conditioning since it was summer time and HOT! Super quick service, friendly environment, and we only waited in store for an hour. I highly recommend!
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June 2024 by Sherry Corman
They gave a great price on a new set of tires and put them on the same day we called.
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May 2024 by mark
Long story short attempt. Failed to follow my instructions on an ac charge and inspection. Did not replace a very inexpensive part I had SPECIFICALLY requested. By the time I realized I needed service again a winter had passed. The system failed at the exact part I’d requested. They stonewalled me on their screw up (including lies or misinformation whatever you want to call it) and the car never had cold air again due to the cost of fixing it. Meanwhile same trip they attempted to sell me service and repairs that I definitely did not need. Why didn’t they just do the repair I requested??? My last dealings with Firestone. My bad for expecting people to do what they said they’d do.
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April 2024 by Lisa Jordan
Went out to do a quick errand and the valve snapped on my tire - I had my dog with me and didn’t feel like Messi g with it myself. Luckily Firestone was across the street and they squeezed me in and switched out my spare for me. Great customer service
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April 2024 by Kaitlyn Comiske
Was able to easily schedule an appointment online, the service was quick and prices were affordable
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April 2024 by David Miller
They got my car done the day before they were supposed to.
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March 2024 by Tyler Warner
A bit pricier than other options, but I don’t mind. They always honor appointments, and they can usually squeeze you in a couple days if you need something immediately. Plus, Dawn is very helpful and adds coupons and discounts, even if you forget to bring them up/print them out. I’ve been going here for over 5 years, and I’ve always been satisfied. They do try to sell you on a few extra things, but that just feels like company policy—they let it be if you say no.
Bridgestone tires have also treated me well and always lasted until their warranty.
