-
December 2023 by Deb Shapiro
Do not ever use this service if you need dependable WiFi service, it is the worst.
-
September 2022 by Scott Sieron
I'm reposting this from several years ago because I believe my insights to be especially informative. Somehow they were able to get my and other old reviews purged.I had horrible internet service (often <1 mbps) and unpleasant confrontational experiences with technicians and management. I am tech savvy and over many weeks gathered overwhelming evidence indicating the problem being them not having anywhere near enough total capacity out to the rest of the internet to handle the normal traffic demanded by their customers: I consistently saw much faster internet speeds when demand would be less, namely late overnight, during school breaks, and Saturdays of home football games. They refused to acknowledge my evidence as such, insisting that the only metric that was relevant to their fulfillment of internet service was the result of the Ookla speedtest to their own server!
-
August 2021 by Rayven Greer
I am getting charged for basic internet which is provided free from my apartment complex. I was told and have paid for over a year just for the upgrade. Now I have to pay the base level, the upgrade, and rentals for a modem and router that I have told them I have my own and do not need. Wish my complex could let me use another provider for internet because these folks just charge you for things that you don't even use. Seriously ridiculous. -100/10 calling a lawyer.
-
August 2021 by Raylen Greer
I am getting charged for basic internet which is provided free from my apartment complex. I was told and have paid for over a year just for the upgrade. Now I have to pay the base level, the upgrade, and rentals for a modem and router that I have told them I have my own and do not need. Wish my complex could let me use another provider for internet because these folks just charge you for things that you don't even use. Seriously ridiculous. -100/10 calling a lawyer.
-
April 2021 by Joe Klimek
Have them for my home internet, had a small speed issue and they came out, checked out everything and took care of it. Works great for me.
-
January 2021 by Jade Bp
Had one of the most unprofessional experiences with this company. After making multiple complaints about outages, with no responses, I canceled my subscription with GetWirless and was charged $150. Even after speaking with their representative Laura and trying to explain the issue, we were met with attitude and unprofessional composure.I can’t recommend avoiding using this companies services strongly enough. If you need any more evidence, look at their responses to past reviews.
-
January 2021 by Olivia Yerger
I am nearly at a loss for words. A few that come to mind: unprofessional, reprehensible, and despicable behavior from GetWireless. Never use their service. If the rest of these reviews (and the immature company responses) say anything, it is DO NOT SIGN UP. I would be embarrassed to work there. They take advantage of their customer base, which is mainly college students with little knowledge and few resources. Based on their level of professionalism and customer care, I can only assume they are a year away from bankruptcy.I regret entering business with them; I will be recommending any other service over this one. You would have better wireless connection with a pizza box and 3 feet of electrical wire.
-
January 2021 by Brendan Clark
Was having issues with speed and the Get Wireless support team went above and beyond trying to help me solve the issue. Internet is now working great, would recommend to Penn State students!
-
January 2021 by Bella Pantano
I would give this place a -100 if i could, horrible wifi, terrible service, and extremely unprofessional. NEVER SIGN UP. and they trash the clients in the comments.
-
August 2019 by Jami Joelle Nielsen
Literally the worst internet service my husband and I have had the misfortune to be forced to use in our entire lives. The business is an utter joke. Even their name is fraudulent, misleading and shamefully takes advantage of customers: "Get Wireless" as in "Get Wireless Somewhere Else because we literally don't do that". The owner told me on the phone they "do not provide wireless internet". Hell they can't even provide cabled internet reliably. False advertising much? Hundreds of feet of cable, what, to my ipad upstairs? My phone? My husband and I are completely dependent on reliable internet for work and school. This product is garbage. Despite a high quality router, we’ve been riddled with constant long term outages and are tired of turning off all devices, unplugging, waiting for an indeterminate amount of time for it possibly work again. I am physically disabled and am bedridden upstairs- this company perhaps have never heard of the Americans With Disabilities Act. I can't get a hold of an actual human to talk to about outages- (but perhaps they’ll return my call after they see this honest review?) Customer service is unavailable, while the phone system tells me I am first in line then puts me on hold and winds me around in circles encouraging me to leave my number for a half hour until I give up. Service tickets are useless as problems will not be eliminated. My neighbors feel similarly. Apparently it costs $75 just to have them come out and troubleshoot their own dysfunctional system, which I can’t afford on a fixed income. I can't believe I am saying this, but you're better off with Comcast or another company. They may try, but couldn’t possibly defend their track record- as indicated by their long history of 1 star reviews.
-
July 2019 by Mark HOLSING
The internet service goes through periods of reliability and periods of unreliability. Customer service has been pleasant and helpful when we have contacted them, but it can be frustrating when you are up against a deadline for school or work and you have to leave your apartment to find internet. I ended up getting a better Verizon plan so that I could get on a mobile hot spot when the internet fails.
