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December 2023 by Dan Mount
Great management, clean facility, some nice upgrades since they took over.
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December 2023 by Google user
Steve was phenomenal. He was super helpful, walked us to the unit, left the gate open so we could get both cars in and even opened the other one so we could get the uhaul out!! 10/10 would definitely recommend!!
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September 2023 by Justin Donnelly
I was lied to about the price. The gentleman that was working in the office showed me a unit and told me it would be $250. AFTER, I swiped my card I found out it was actually $389.00. He then offered me free 24/7 access to my unit and the code he gave me did not work. The customer service was terrible and I do not recommend this place to anyone.
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September 2023 by Jacob Penhorwood
Bays are clean, no issues with mice or other vermin. Tall ceilings and lights on inside. Layout is easy to navigate and I got 2 moving trucks through without issue.
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August 2023 by Joe Portelli
This company is nothing short of predatory. Two rent increases in less than 6 months is no way to treat customers. Stay away.
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June 2023 by Amaalia Mais
Everything went smoothly. Bring your own lock if you have one unless you're going to have to buy the ones they provide. They're like $20.
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April 2023 by Robert Kunz
They took over the business less than 1 year ago and proceed to increas eprice by 150% on VERY short notice. Very poor response time from management. Ignore e-mails then send you threatening notices like you never contacted them. Defintely find another place. I wasted probably $500 on this bait-and-switch since its hard to move a big garage full of stuff. Thats part of their busines planning in my opinion.
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March 2023 by Greg Fox
Franz Kafka would love this place! Rates are high and there's never anyone at the office when you need them. They added a manditory insurance policy, but told us it would be waived if we provided proof that we were covered by homeowners insurance. So we'd go to the office during posted office hours, but half the time, there's no one there. Other times, we'd present the necessary documentation and be told we were all set, only to find later that we were still being charged for the insurance! Then we'd be told we hadn't provided the necessary information! Huh?! We could always reach the central office, wherever that is. And they were always very pleasant. But discussions with them seemed to have no actual effect on our situation. All in all, an extremely frustrating experience.
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March 2023 by Ashlee Dawn
These new owners are fantastic! Super friendly, kind &’ informative! I just upgraded from a 5x5 to a 10x10. They made it super quick &’ easy! Will absolutely be using them again in the future. 1000% recommend! You won’t be disappointed!P.s. new office upgrade is beautiful!
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December 2022 by Sabina M
The company uses fraudulent tactics on a large scale. I was charged for the insurance, even though I had provided proof of renters insurance on time. It took more than TWO MONTHS to correct this error (assuming it was an error) and straighten out my account. When the cost of insurance was finally credited to my account, it turned out that my rental fee was at the same time retroactively increased by more than the amount the company owed me... A month later I was charged another fee beside the regular monthly fee (explained to me later as "prorated fee for the insurance" -- totally made up charge..). It was a small fee, charged in the middle of the month. I was forced to stop the automatic payment, realizing that any charge can be added at any time... Apparently, Prime Storage figured out that most customers won't notice made up charges, if they are small enough.As a result of the ongoing problems (by then harassment) I decided to terminate the agreement with Prime Storage. This, after ZERO problems with the previous company (Hold-it) for 8 years!
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December 2022 by Travis McCullough
As a long time customer of the storage facility I was forced out (due to my storing food on premises, I am a food distributor it’s my livelihood) when prime purchased the facility. They didn’t care they continually raised my rent for 3 consecutive months and when that didn’t work to chase me off I was literally told to get out. It went from being managed by local people with a hometown feel to being nothing more than about how to collect rent from the renters. I would highly suggest finding a different group to store you belongings with because these guys are horrible to deal with.
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April 2020 by Kevin Cei
Be very careful with their website. You can make a reservation and seem to be all booked, but the reservations is only 100% confirmed when they call you. It's very confusing and the website is not clear on this.
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November 2019 by Richard Tung
Rate is good. Place is clean.
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August 2019 by Bryan E
A++ excellent customer service!
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October 2017 by Alicia Perts
Great storage facility. Great safe place to store your stuff.