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June 2023 by Barbara Gallo
Used Hoy Transfer for a local move and it was seamless. The four person crew arrived and work so well together to get my three floor condo packed and on the truck. My furniture was going to a storage area and Mike consulted with me about where I wanted items placed in order to have easy access. Thank you Hoy Transfer, I will defintely want to have you do my next move.
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March 2023 by K. Piña
Best price in town. Worked with us to get moved quickly due to an emergency situation. Highly recommended!
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May 2022 by Mohamed Youniss
AVOID THIS COMPANY. They promised to get me an estimate but their guy never called or emailed me. Called them but they never called back and I had to use another company. Very unprofessional and unreliable.
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April 2021 by Karate L.
Worst moving company EVER. Damaged our brand new floors and refrigerator, make the wall dirty, and refuse to pay our claim. Cannot believe this business still exists. Any labor from craigslist will be better than this company.
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April 2021 by John Ashby
Great service
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April 2020 by Simon Haeder
Nothing lost. Nothing broken.
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March 2020 by Brady
*DO NOT USE THIS COMPANY* I don't recommend their services. I was quoted a certain price and a certain time for the job..however, the job ending up taking double the time they said and they charged me double the price. They sent 3 workers with one of them clearly being a complete amateur. It felt like even the other 2 guys barely wanted to work with him. My point is - if a job is taking too long then you need to bring in more people not just double the price on the customer. They were supposed to get everything out of a finite area and they couldn't even do that correctly. Hire a different company. This place should be out of buisness
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November 2019 by D. J.
Terrible company! Avoid! Lied about updating quote. Doesn't respond to communications. Didn't show up on the scheduled move date. First, I had to repeatedly inquire about setting up a move. I started this contact over 6 weeks before the move and Hoy was so slow to respond they didn't finalize the quote paperwork until only days before the move date. This also gave me no time to switch to a competing company after getting the quote since the move date was so soon.After finally getting the quote it was much higher than I expected (or could afford) and after selling over half of the items on the original quote, Hoy refused to do an updated quote. They assured me a new estimate would be generated when they picked the things up. This never happened and I was charged basically the same amount as the original quote. I was never given an updated quote for the actual cost of transporting the goods until over a week after my things had already been delivered. (+10 days in transport, so around 2 weeks after they picked up). I would never have used Hoy Transfer if I knew the amount was going to be the same figure as the original quote.Next, and most frustrating, Hoy Transfer never showed up on the scheduled move day. I took an entire day off work and was just left hanging. No phone call, no email, nothing. I eventually called the pickup company and they had no record whatsoever of a scheduled pickup. They ended up not showing at all that day and I had to take ANOTHER ENTIRE DAY off work to be there for the pick up. Hoy could have cared less and I was not compensated for my wasted time at all.Hoy was overall very unresponsive to communications. All of these communications each took multiple emails and calls before anyone would respond.Absolutely terrible company! Avoid, avoid, avoid!
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October 2019 by Daniel Johnson
Terrible company! Avoid! Lied about updating quote. Doesn't respond to communications. Didn't show up on the scheduled move date.
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August 2019 by Adam Hoffer
Had a great experience with Hoy. Very professional and protective of my belongings. Polite and respectful. Thanks
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April 2019 by Larry B.
Poor customer service. Called and requested quote. Dan showed up on day scheduled but half an hour late w/o calling. He indicated we would have a quote by next morning. Next day emailed him to ask when estimate would be sent. No response. Called and spoke with him on Thursday and he indicated we would have quote by COB that day. It is now Saturday with no estimate. No wonder the other YELP reviews are bad.
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March 2019 by Margaret P.
I have a very favorable experience with Hoy Transfer. I had to empty my mothers home due to a quick sale. I called to schedule and while I could not reach them initially, I received a very prompt call back and was scheduled within a week of my call. Additionally, we were dealing with icy conditions for a move. The guys that did my move (piano, antiques with glass) were very professional and very careful with my pieces. They took their time and wrapped each piece. I was very satisfied with their service.
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February 2019 by Paul Heinemann
I was very pleased with my experience, packing and moving a house full of furniture, clothing, kitchen items, etc. The four man crew was polite and efficient. The final cost was less than the original estimate. Andy was very helpful with providing a thorough walk-through and estimate prior to the move.
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July 2018 by Angela L.
Worst customer service experience I have ever had, on any interaction with any business in the past 40 years. On five separate occasions, Dan told me he would get back to me within an hour, and he did not. His claim was the computer system was down on multiple occasions. He verbally told me the request had been submitted to the national Atlas van lines, and my move was scheduled. After he failed to return numerous calls, in desperation, I called the Atlas national number, and there was no record of my move in the system, and the move had NOT been booked. I was forced to move back the closing date on my new house, and this has affected the start date of my new job. I'd be worried Dan would see this review and retaliate, however, he got my physical address, my e-mail address, and my phone number on the quote wrong too. I called Hoy one last time and asked to speak to the office manager. Dan said he was the office manager, which is inconsistent with what the Hoy web page says. However, the office manager is Dan's father, so I'm not sure this makes any real difference. Since is the case, and this behavior is allowed to continue, my recommendation is: DO NOT USE HOY TRANSFER UNDER ANY CIRCUMSTANCES!
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May 2018 by S. Pollock
We paid an additional premium to book concrete dates for pack, pick up and delivery for our interstate move. Local crews showed up exactly as scheduled, all items packed efficiently and thoughtfully. Our driver, John, was smart and experienced. He personally supervised both sides of pick up and delivery and promptly delivered our belongings at our destination, a 10-hour drive from our origin. Throughout the process they were considerate about protecting our furniture and personal belongings, despite having to load the truck in multiple torrential downpours. We recommend John without reservation.
