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November 2023 by Jason M.
Weeks ago paid for same day delivery. Didn't happen. Was told would receive a call to sort out. That didn't happen. Placed another order for pick up. No one showed for me to pick up in parking lot 2 times. Placed 3 rd order for same day delivery. Never came. Called to ask where my order was the following day. I was told that their driver never showed so they just cancelled my order. You can't make this up. TERRIBLE SERVICE.
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December 2022 by Sushiplease ..
There's a guy in the paint department that's been working there forever, and he is excellent. The best most redeeming quality about the store!! Everything else is a mess. God forbid you have to call and ask them anything over the phone. They will make you come in. In store help takes forever. Cashiers and managers are never going to come up and assist the other cashiers already working because the line is long.
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October 2022 by Bob T.
their phone tree has gotten even worse. the guy writing about "Orangeburg NY is well-laid out and convenient." would not make sense, but they are essentially the same store, so, I guess it counts? they have a wide selection, and their drug testing policy has always made a big impression on me -- they hire people they have to test, a lot! or the company leadership is just grossly misguided. I don't care if someone drinks or smokes, legal or illegal, as long as they are not altered when I come in. they certainly have more convenient hours than the Ace Hardware.
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July 2022 by Peter R.
Lowes Home Improvement has always been good for me. I am X-military and they give me a 10% discount on my purchases. In addition, the service is great and the store in Orangeburg NY is well-laid out and convenient. I would recommend Lowes all the time over their competitors. Lowes has great employees who value their association with Lowes.
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July 2022 by Sean J.
I have shopped at this Lowe's store multiple times. Normally, I would be pretty nervous exploring the aisles with seemingly endless supplies of items not familiar to me. However, workers like Ed in the paint department go above and beyond in seeing lost souls around the store like me, taking the initiative to go out of his way and ask me if I need any help finding anything, in addition to if I had any questions about any paint-related items. After sharing some of my questions and concerns about my project, Ed went out of his way to show me around the paint section, teaching me about how some of the paints are mixed, about their qualities, and which paint would best suit my specific needs for the project I was working on. The kindness and compassion Ed displayed to me, in conjunction with the knowledge he provided me about paint, makes me feel like a valued customer and interested in shopping at this Lowe's store. I would recommend this Lowe's to anyone with housing needs, and I would go back to this Lowe's specifically even if I had to drive a farther distance due to hard-working, passionate people like Ed who make it a point to show kindness and support to customers in need.
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November 2021 by James P.
This review is for John in appliances. That man should be promoted. He went above and beyond to fix a problem that can fully be blamed on a new computer system and poor front end management. He actually cares about the customer and made sure we didn't get the 1-800 number run around front end management said we needed to do to fix their mistake after we spent several thousand dollars on appliances. The rest of Lowe's can have 1 star. Hats off to John.
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July 2020 by Daniel M.
My wife and I were shopping for a washer and dryer set during the 4th of July sale. We had a complicated situation as we were moving and needed the appliances sent to our new home on a specific date. When we were getting the run-around from the Lowe's at our new location, we came back to the State College location for help. Spencer and his supervisor Shanon were extremely patient, responsive, and attentive. We are so pleased with the service we received and would send anyone interested in buying an appliance to this store!
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November 2019 by Big A.
In recent years, the customer service in this State College store has gone seriously down hill. I'm in the store twice a week. The people working the return counter are not friendly. Many people on the floor don't know what they have or where it's at. The Lowes website can tell you what aisle and section your item is in much better than the employees can. The managers have dropped the ball. Employees need training on basic customer service.
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February 2019 by Monique A.
I have written a negative review about Lowe's in the past, but I want to say that they have really impressed me lately. Now when we go to the store ( usually later in the day or at night), there are plenty of willing employees around to give you a hand or help you find what you are looking for. One employee went out of his way to find something we were looking for, to the point where we were willing to just give up but he kept insisting he would find the item ( and he did!). Lowe's has always been our go-to place and now will be again with these good experiences we have been having lately.
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May 2018 by Good G.
Unfortunately, we made a mistake engaging [[ Lowe's Home Installation Services]]. This is a service center inside the store that is managed by the corporate office, it is not local. We ordered new bathroom fixtures, counter, and repair broken tiles. Result? Delays, lack of coordination (between staff and sub-vendors), multiple visits (confusion, no project management expertise), poor attention to details (colors and tiles not matched), finishes were unprofessional, poor craftsmanship (sloppy, uneven (rushed work). Management by corporate was a disaster! No single point of contact no quality controls. After three visits by over 12 people (too many cooks, nobody leading the project), we are left with a poor amateur looking bathroom. Tears, groans, and nothing but excuses. We hope someone will read this and not engage their services. We hate to see anyone else go through the headaches we experienced with this poorly organized, executed, and mismanaged service.
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March 2018 by Jeffery J.
This place is hit or miss. Most times it's a miss. Too many employees ignore the customers. I went into the store today needing to purchase some hardware including hinges, bolts and washers. The employee I approached for assistance was not interested in helping me find the product I needed. I ended up leaving and driving over to Ace Hardware off of South Atherton Street. The employees at Ace Hardware helped me find the hardware I needed. State College Lowe's has poor customer service.
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January 2018 by Cat D.
I mean... it's a Lowe's - what do you expect? Typical big box store with the fixings: hardware, appliances, paint, tools, lumber. I frequent here for my job and our home reno projects and have found my experiences be neither good nor bad; they're just a visit to Lowe's. Service is always nice and polite, though sometimes they clearly don't know what they're doing/the advice they're giving (we were recently looking for shop-vac extension tubes... and the lady helping us sent us to plumbing. She had the best intentions, but no, shop-vacs and their parts are not going to be by the toilets). But most people are super friendly and will offer advice if they've done similar projects (the ladies in the paint center almost always recommend me a color, or tell me about their most recent paint job in their house) Also, if you're planning on being here frequently, they do offer a Lowe's credit card that gives 5% off. Guess what we signed up for...
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November 2017 by M B.
So I went to Lowe's to make a purchase. Cash in hand. Knew what I wanted. I was in the appliance section the female appliance specialist was so rude I almost left. She and her co worker were just shooting the breeze about personal things ( I could hear their discussion) and actually ignored me as well as about 10 other customers. Then they went through the aisles taking about inventory and continued to ignore the customers. There were at least 5 couples plus me. So I went in search of help. By now I had been there 15 minutes. I found a guy who was willing to help but he couldn't find the item that was supposedly in stock. So guess what he had to get the appliance specialist she proceeded to rudely tell him the stock is on display so we'll have to order one. Best we can do is get it here within a week. By this time I had waited 45 minutes. It was the worst customer experience I've had in a long time. So I drove over to home D and had what I wanted, loaded into my car at a better price in less than 15 minutes. Go figure. Guess where I'll shop from now on
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November 2016 by Fred W.
Lowes did it again, I gave them one last shot to redeem themselves, they failed on a very basic level. On October 15, I ordered a special sized storm door and an awning kit. I was informed by the sales person at Lowes State College Store that I could choose to have my special order delivered to the store or my home, I chose my home. The awning arrived 10 days later via UPS, the storm door for some reason was delivered to Lowes store, however Lowes neglected to contact me about that, so I had to contact them today (11/3/16) to find that out. I used Lowes for 3 projects this past summer, they screwed up all three. Now it occurs to me the problem is either: 1. I expected professional competence for the money I was paying. 2. Lowes State College store management is totally incompetent, absolutely clueless about their customer complaints.. or 3. Lowes decided to single me out for special punishment for writing a lousy YELP review. Now considering Lowes HQ resolved my 2nd issue by transferring the resolution of the problem to its Altoona store, I think the problem resides with the management team in the State College store. One thing I am certain of, 3 strikes and you are out. I will no longer have to post reviews of Lowes on Yelp, because after 36 years of doing business with them, I'm done. A summer of frustration will do that to you. If I could give Lowes a rating of less than one star I would.
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July 2016 by Karen B.
I love this store. The Garden Center is so much fun to walk through. The staff are knowledgeable and friendly. I like the 1 year guarantee if your plants die.