Mattress Firm State College is dedicated to helping customers find their best sleep with a strong focus on customer service. The staff, known as Sleep Experts®, undergo extensive training to provide tailored solutions, including mattresses, bedding, and essential accessories. Customers appreciate the knowledgeable and friendly service, with many noting that the associates take the time to understand individual needs and preferences without pressure. Several reviews highlight the positive experiences with staff members, particularly one named Jimmy, who assisted customers in finding the perfect mattress that fits their comfort level and budget. Shoppers mention that the process is straightforward, with a commitment to ensuring satisfaction through a 120 Night Sleep Trial® and the Love Your Mattress Guarantee®. Customers also value the store's low prices on quality brands like Sealy®, Tempur-Pedic®, and Serta®. The convenience of delivery options and the willingness of staff to go above and beyond have left a lasting impression, making Mattress Firm State College a go-to destination for those in search of a new mattress. Overall, the store is praised for its helpfulness, professionalism, and genuine care for customer needs, making mattress shopping a pleasant experience.
Had great customer service with my sales associate. She helped inform me of all the different mattresses and helped me find the perfect mattress all well providing me very information when I told her what I was looking for and we go it within my budget. Will buy here again. Thanks for making this transition so easy and... read full comment
October 2025
Exceptional customer service, and very clean store!
October 2025
Jim was able to understand what I needed in a mattress . He listens well and it was clear that he wanted to help me to get the best night sleep . Buying the mattress was a good experience. Thanks Jim
