-
November 2022 by Bruce
The teller is ignorant. My mother's Debit card is locked because she entered the ping wrong, She bought the ID and card asked them to reset the ping. Very SIMPLE request right? They gave her a number and asked her to call customer service by herself.We wasted 30 minutes to call the number and they said we have to bring the ID to the branch to unlock the card. And we went back to the bank explained the situation, no apologies received, and still rude and ignorant. Then it ONLY took her 3 minutes to call to unlock the card. Then we asked her to reset the ping, and she said go try it on the ATM machine, and if you are wrong again 3x she will reset the ping..
-
March 2021 by Jessica Dolan
I've had nothing but great service at the South Atherton Branch of Northwest Bank. Timely, pleasant, always answers their phones, always get back to you with answers, low wait times in drivethru...keep up the great work!
-
October 2020 by Don Lee
Completely behind the times! This bank does not allow wire transfers unless you personally go into a branch. They do not use Docu-sign or any other electronic system for signatures. Since they are a regional bank, branches are limited to Ohio and Pennsylvania. I do NOT recommend this bank if you plan to travel or live outside the small area where they have branches.
-
August 2020 by James Morrissey
Enjoy NW, wish coin counters were still free for customers
-
February 2020 by Donna Lee
Completely behind the times! This bank does not allow wire transfers unless you personally go into a branch. They do not use Docu-sign or any other electronic system for signatures. Since they are a regional bank, branches are limited to Ohio and Pennsylvania. I do NOT recommend this bank if you plan to travel or live outside the small area where they have branches.
-
June 2019 by Stephen Dumbeck
If I am depositing a check, they are awesome. I never ever get "hidden fees" charged to my bank account. They are pretty straight forward to work with. Also, their customer service phone number is legitimately helpful. Overall, an above average experience, but not perfect.
-
March 2019 by wAyLoNjAmEs11 .
This bank is unfair to new hires and is poorly managed.
-
February 2019 by Jeff Davidson
Personalized banking service provided professionally.
