-
December 2023 by Ann Morris
I have not banked at College Avenue in 6 years. I live outside of Philadelphia now. However, Julia provided the very BEST Customer Service I’ve had in 6 years. My ‘local’ branch was not helpful and not even curious to assist me in solving the problem. Julia could be a Customer Service training person for PNC! Within the same 10+ minutes I was on hold locally, she provided two options to resolve my situation. PNC CORPORATE…you have to ask yourself why Julia was able to do this but two days on the phone with my local branch could not! Sometimes, it is just the simple things that work the best. Even saying …..I don’t know, but I’ll find out and call you back.
-
October 2023 by Jingwei Xu
I don't know why this PNC branch has such a low rate. Every time I came here the staff was always professional and friendly.But do remember to come early to avoid wait
-
September 2023 by Quinn Favo
Atm has $1 bills and $10 and $20 but no option to select which ones you want
-
July 2023 by Iliyas Bektas
The worst bank experience I have ever had. Their app is the most horrible app. Plus I was trying to deposit with cash my account but the transaction abruptly stopped and now I have to wait for 10 business days for my money . Try to avoid this bank as much as you can.
-
April 2023 by Dawn Bartman
The people in there are really nice and they help you a lot
-
March 2023 by S W.
Tried to cash a check today and they wouldn't cash it. It was written on the PNC bank from a private account and they didn't have enough money in the bank to pay it, so how can you function as a bank? If you don't have any money it was only $6500.
-
December 2022 by J Y
The girl at the front desk is super helpful and friendly! Really appreciate her.
-
November 2022 by Shawny Tan
Very unfriendly to customers. No bathroom available for customers.
-
November 2022 by Shibamouli Lahiri
Amazing and simply fantastic and magnanimous and wondrous and wholesome and wonderful and beautiful and well-balanced and well-built and well-maintained and well-done and delicious and priceless and hearty and fresh and fun and magnificent and magical and lovely and awe-inspiring and peaceful and serene and calm and quiet and entertaining and easy and elegant and enjoyable and perfect. Visited several times between Fall 2008 and Summer 2012. May They All Be Blessed.
-
October 2022 by Alyssa Politi
Front counter lady was rude. I was waiting in line behind someone. She skipped over me. When she did address me she asked if I was checking in. I said yes. She then turned to the next person and proceeded to help him. After she was done him. I looked at her and asked if she could check me in instead of me using this scanning code. And she told me “ you can just do it that way” definitely not customer service friendly. I walked out. I’ll be closing my account with PNC.
-
October 2022 by Scott Dutt
Not a bank. They claim to be a financial institution, bit do not handle cash in person. They do not employ tellers.What a Joke.
-
August 2022 by Casey Fenton
This bank uses an absurd check in system that involves scanning a QR code and responding to text messages. It takes 4 employees to stand around and explain the process. That’s 4 employees not actually helping with banking on this busy location.
-
August 2022 by haha L
That white bank teller is racist and rude. I am considering to bot use their service anymore.
-
August 2022 by MAO SAN WONG
My card was frozen for no reason; the banker did not apologize for the inconvenience, but kept saying that they were doing it for my own good. WHY DO THEY THINK STOPPING ME FROM SPENDING MY LEGAL MONEY LEGALLY IS FOR MY OWN GOOD?
-
July 2022 by Yuka T
I was worried going in here after seeing a lots of negative reviews on Google map, but my experience was definitely positive. The staff who helped me open an account was super friendly and helpful and even took time for me to explain super basic questions about the meanings of bank-account-related terms I wasn’t sure of.
