Sleep Number offers a positive shopping experience with attentive and knowledgeable staff. Customers appreciate the friendly and professional service provided by employees like Loretta, Jim, Andrew, and Adam, who make the process personalized and comfortable. Many customers find the store environment welcoming, with staff taking the time to explain products and help them find the right mattress for their needs. The beds are generally loved, with some customers noting the quality and comfort of the products. However, there have been concerns about product durability, such as underbed lighting lasting only 18 months and issues with warranty coverage, leading some customers to purchase replacements themselves. Overall, customers feel satisfied with the customer service and the quality of the beds, highlighting the helpfulness of staff and the personalized experience. Despite some minor frustrations with product longevity and support, many customers trust Sleep Number for their sleep needs and recommend visiting the store for a thorough and friendly shopping experience.
Knowledgeable and experienced sales representative who assisted with our purchase...
May 2024
What great experience… Loretta was so pleasant and professional, she made sure we got the best deal she could offer us. At the end what at the beginning was just a short visit to look around the store shortly became in an investment for a better and healthier sleep.
November 2023
Every time I enter the State College store location I am greeted with knowledgeable, friendly staff.
