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November 2023 by Steve Campbell
The Gentleman that helped us was helpful and really nice. They helped setup the trailer and explained everything I needed to know about pick up and returning.
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October 2023 by Jaden Wise
I can’t even describe how awesome these people are!! Best customer service, Hands down!! 5+ stars!!
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September 2023 by Lucas
Stuck me with a non-descript "damage charge" which I know is false. Multiple requests for follow-up communication went completely ignored. Have to escalate to corporate. First and last time I will use U-Haul
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September 2023 by Kyle Seidel
Quick and easy drop off. The staff was very friendly and helpful. Thank you.
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August 2023 by Christine B
The staff here are super friendly and helpful, even when it's very busy.
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July 2023 by Norman Benford
Excellent. Best rental experience I’ve ever had.
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July 2023 by Scott Smith
This location was clean and everything went very smoothly! The staff was very friendly and had everything ready to go. Thanks
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July 2023 by Bill A
Easy and good service as always! Made. 1300 mile move and it was flawless
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May 2023 by Becky Fultz
Tanner was very professional and nice.
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November 2022 by Bob T.
This place can be good, but is buffetted by the inharent uncertainty in their business. Their trucks come in not on time, usually late. the system schedules equipment probably as per ideal rather than what is typical. In addition, their phone system is a compromise between national and local support. Often my qestion can only be answered by the local site. But, the main line to the local rings past to the national help line. It is often best to just go there. this is the largest u-haul in the area. I also beleive that they are the largest network, so I can drop off near where I'm headed. The rates are ok. the equipment is not hard to use and looks like some care went into usability (compare penn state systems for hard to use). I get the impression that these folks care. Not a 5 star care, but a 4 star care. they try to do their job in a chaotic environment. I will go back, but I like to call ahead, I stop by for complicated arrangements, I ask for discounts when they screw up, I ask to be passed back to the local folks (who may be moving a truck around), and appreciate that they don't yell too much when i screw up.
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August 2022 by Mahdi Belbasi
I worked with them over the course of a month since there was a gap between my leases. These guys are awesome. They went above and beyond to help us even after hours while ppl at the other U-Haul location on Atherton St were so rude.Shout out to the staff specifically Tim for their amazing help. Appreciate it guys!
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August 2022 by Kirsten Taylor
The manager was extremely efficient and had the best customer service. Will definitely use this location again.
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July 2022 by Dan Al
Awful service. The supervisor on the floor need to work on his social skill to communicate better with customers. He was rude, unprofessional, and unorganized when running the place. He has soft spot for female customers, and took his time providing services certain individuals. I will NEVER COME BACK HERE!!!!
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June 2022 by Paul De Luca
Awesome staff!!! After we loaded up our 6 x 12 trailer we realized we had used a hitch with a lighter load rating. We drove back to U-haul and they helped us remove it and put on one with a heavier load rating without needing to unload the trailer. We appreciate their help to make the switch fast and easy. Thanks so much!
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June 2022 by J Ro
Great customer service !! Will go no where else ! Thank you guys so much
