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December 2025 by Troy Orner
Canceled my internet service on June. They kept taking money from my account for several months.for a internet service I don't have anymore. Now I'm 10 phone calls into it, and still have gotten my money back. Even stoped at this store with no help. If you would be a month late on your payment, I bet they would shut your service right off. But when they are stealing money from your account, they are in no hurry to stop it, and give it back. UPDATE...not more then 24 hours after I posted this. After months and months of not getting anywhere...I got an email for my refund. Hmmm...
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December 2025 by Joshua Farwell
Had some trouble with the modem being a solid red light, and the man with 20 years of experience came in and fixed everything the contractors that built the home did wrong within like 45 minutes. Works great now.
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December 2025 by Carol Barner
Staff was very friendly and helpful. Pleased with the service.
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November 2025 by Connie Curfman
Cannot get anyone to talk to me to port my number to another carrier because it is all automated.
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October 2025 by cheezitz
Everyone was respectful and knowledgeable.
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October 2025 by D Sloan
Easy to find and customer service was easy to use also
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October 2024 by Byoungjin Kim (C69 KFAzir)
Be aware of the wait time; people there work extremely slow! Although almost all my interactions there have been helpful, with my requests met, it did take one or two hours everytime I was there. Occasionally, I don't know if it's the poor Xfinity system or poorly trained personnel, the information provided on-site do not match what the online CS agents say. Or, they would fail to apply promos, so I'd have to spend 3 hours on the call to troubleshoot...
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September 2024 by Ted Hovick
One of the cable boxes died on the TV, I’m here at Xfinity to pick up a new box. Store opened at 10, there are two people working the “desks,” 2 employees checking customers in, and 10 people ahead of me. The desk people are asking employees to give them a 9 or 10 on customer reviews. Can’t make this up.
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September 2024 by L WELTER
Don't bother making an appt. It means nothing. You still stand in line waiting to be checked in. One person was doing the check-in and he could have used some help but no one came to assist. The check in person did a great job so that's why I rated what I did. Otherwise they are a huge disappointment
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September 2024 by jody phanouvong
It takes so much just to be able to talk to someone when you've a problem. Our cable went out on Saturday like it always does after a storm and spent a hour on the phone with a foreign person who didn’t know what she was even doing. I had to keep asking her if she was still there. Then wanted me to wait until Thursday for a tech. They’re all about the money and not the customer. I saved us over $100 and went with YouTube tv. Don’t waste your time go with Xfinity.
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September 2024 by Ali ITINERANT
Had been there two times during the last 10 days, joping to be able to request some clarifications before I get into any contract. Both of the times, they kept me waiting for over 30 minutes and no one called me. Finally, I just left the store considering that Xfinity does not value people's time.
There is no digital clients attendance system at a digital service provider - what else would explain it.
Both the times, I went there they wrote my first name on a piece of paper (taken from some random place) and thats it.
I have never seen such a pathetic customer service ever.
May be using online chat or even spending time online, would be alternative time saving option if you are already bound to them.
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August 2024 by Joy McCartney
If I could give zero stars i definitely would. My bill has went up monthly. When you call to get an explanation I get 3 different answers. First I got $20 extra for each line because we moved and they can't provide internet at our current residence. Than they told me it's because of a late fee. I knew that was false because my payments are automatically withdrawn. When I stated that it was than taxes. So clearly they can explain their charges! I will definitely be stitching carriers.
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August 2024 by Dan Thompson
Wait times at the store are horrible 30 min wait just to return equipment. Better off just making xfinity pay to ship it back
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August 2024 by Andrew Gaertner
I love the cable because it works for me and the Internet is fast
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July 2024 by dara merritt
There is no personal relationship with your company, I called about an issue and what should of taken 5 seconds to speak with someone took me 24 minutes, in which the call ended with me being frustrated that the lady , whose job is outsourced to another country, has no clue what I was asking. She ask me to do the same thing, over and over again as I have done in previous calls. Totally dissatisfied, I will look into finding a new company, I don't like speaking to robots , I want a human, who understands what my issue is!
