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October 2024 by Byoungjin Kim (C69 KFAzir)
Be aware of the wait time; people there work extremely slow! Although almost all my interactions there have been helpful, with my requests met, it did take one or two hours everytime I was there. Occasionally, I don't know if it's the poor Xfinity system or poorly trained personnel, the information provided on-site do not match what the online CS agents say. Or, they would fail to apply promos, so I'd have to spend 3 hours on the call to troubleshoot...
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September 2024 by Ted Hovick
One of the cable boxes died on the TV, I’m here at Xfinity to pick up a new box. Store opened at 10, there are two people working the “desks,” 2 employees checking customers in, and 10 people ahead of me. The desk people are asking employees to give them a 9 or 10 on customer reviews. Can’t make this up.
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September 2024 by L WELTER
Don't bother making an appt. It means nothing. You still stand in line waiting to be checked in. One person was doing the check-in and he could have used some help but no one came to assist. The check in person did a great job so that's why I rated what I did. Otherwise they are a huge disappointment
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September 2024 by jody phanouvong
It takes so much just to be able to talk to someone when you've a problem. Our cable went out on Saturday like it always does after a storm and spent a hour on the phone with a foreign person who didn’t know what she was even doing. I had to keep asking her if she was still there. Then wanted me to wait until Thursday for a tech. They’re all about the money and not the customer. I saved us over $100 and went with YouTube tv. Don’t waste your time go with Xfinity.
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September 2024 by Ali ITINERANT
Had been there two times during the last 10 days, joping to be able to request some clarifications before I get into any contract. Both of the times, they kept me waiting for over 30 minutes and no one called me. Finally, I just left the store considering that Xfinity does not value people's time.
There is no digital clients attendance system at a digital service provider - what else would explain it.
Both the times, I went there they wrote my first name on a piece of paper (taken from some random place) and thats it.
I have never seen such a pathetic customer service ever.
May be using online chat or even spending time online, would be alternative time saving option if you are already bound to them.
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August 2024 by Joy McCartney
If I could give zero stars i definitely would. My bill has went up monthly. When you call to get an explanation I get 3 different answers. First I got $20 extra for each line because we moved and they can't provide internet at our current residence. Than they told me it's because of a late fee. I knew that was false because my payments are automatically withdrawn. When I stated that it was than taxes. So clearly they can explain their charges! I will definitely be stitching carriers.
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August 2024 by Dan Thompson
Wait times at the store are horrible 30 min wait just to return equipment. Better off just making xfinity pay to ship it back
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August 2024 by Andrew Gaertner
I love the cable because it works for me and the Internet is fast
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July 2024 by dara merritt
There is no personal relationship with your company, I called about an issue and what should of taken 5 seconds to speak with someone took me 24 minutes, in which the call ended with me being frustrated that the lady , whose job is outsourced to another country, has no clue what I was asking. She ask me to do the same thing, over and over again as I have done in previous calls. Totally dissatisfied, I will look into finding a new company, I don't like speaking to robots , I want a human, who understands what my issue is!
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April 2024 by Mohammad Jawad
Wrost place to do business with. So slow you can even go home cook lunch and come back the people will be still waiting for their turn.
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April 2024 by Mark Latash
This store is badly understaffed. Do not go there unless you have at least one hour to waste waiting for a representative.
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April 2024 by Donna M
Lakhye Ranger took care of us when we arrived. He was very patient and explained everything , sometimes several times because I am not very techy!! We had to have many things accomplished in this visit and he handled everything for us. We had to change billing info, get a new phone and transfer everything over to it without losing anything, cancelling a line, cleaning a phone out to transfer to another number, etc. We were there for over two hours and I felt bad taking up so much of his time but he was very gracious and helpful. I know this store has some bad reviews but I, for one, can not say anything negative about my experience. He even gave me his cell number to text him when I needed to activate my WiFi service at camp so I could be sure he would be available to help me.
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April 2024 by Evan Zhang
Trash WiFi, can't play cs2
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March 2024 by Soul Driver 3
Me and my dad were turning in a wifi router and it took over an hour and never got service to turn it in, very bad service and won’t be coming back
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March 2024 by nicole layne
Zach may possibly be the most arrogant customer service I've ever dealt with. He was ignorant from the minute we walked in the door and made it clear that he didn't want bothered with work when they were closing in a half hour. He point blank told me that instead of adding a line to my husband's existing account, it'd be better to take my entire households services to another carrier. I said you do realize that we pay $350 a month for our current services and he just shrugged and said it'd be easier to just cancel it all and go elsewhere. Love that for xfinity! But, I'll take that advice and switch over on Monday.
