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January 2024 by Michael Schwenn
Walked into State College PA store, was approached by associate and asked what I needed help with, told me I should only wait for 13 mins. Have been waiting for 30 mins at this point, was approached by another associate and was asked what I needed help with, response was that my situation was not simple and would need to wait. Then after sitting there for 45 mins was approached by another associate and was assured that I would receive help and to thank me for my patience. Now sitting for over an hour, watch a customer who walked in after me getting help from the associate who told me that my patience was valued. Becoming confused, was patient and waited. Then after sitting there for 1 hour 30 mins had watched an associate start taking care of a customer who had only been there for less than 15 mins. I approached the associate and asked why this customer was getting help before me, his response was “ I am helping customers with easier issues to multitask.” This is after watching 3 customers already walk out of the store due to long wait times. I answered with frustration and asked how that was fair and this associate then dismissed me and told me to have a good day. I’m guessing he was the manager/supervisor because he locked the door because I had been waiting there and the store had closed. I left the store and had found out by a family member who was waiting in the car that there was two employees outside, as I was waiting in the store, on their phones and having a cig break. These are the associates that had approached me earlier and told me I had to wait. I traveled 45 mins to the nearest store and had not accomplished anything that I had planned to do. I was left with poor customer service and employees taking smoke breaks during a time when the store was filled with customers. I really hope something is done about the amount of disrespect I received by the associate who dismissed me and have already called corporate. I will never visit the store for any matter again and hope no one goes through what I did. Two thumbs down!!
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December 2023 by Kathie Muth
We had a SIM card problem with our Xfinity phone---the store manager (can't recall her name), was so gracious and took care of the situation in 15 minutes!! The purple, chrome, and white design of that business is impressive!!
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November 2023 by Dan M.
I was promised a refund two months ago for a billing mistake they did.Have not seen it.I hate to sound like one of "those" people but, the service was better when it was all in country.
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November 2023 by Nicole Shawley
Customer service is HORRIBLE. They’ve been overcharging me since June and keep giving me the run-around and even though the account is closed I am STILL getting charged for an account I closed in April! I was promised refunds and gift cards, never seen anything! I wish we would’ve just stayed with AT&T - and you can never talk to a real person it’s always a “mobile chat” and when you DO get a real person they don’t understand English! I am retaining a Lawyer at this point to fight for over $1000 in bank fees and wrongful charges! Ridiculous!
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November 2023 by Sergei Stepanoff
I set up my account over the phone and went to the store at the end of the day to pick up my modem, and I ended up waiting two hours to pickup an xFi Gateway that took 5 minutes to leave with. There were about 6 people ahead of me and 3-4 employees helping people. I wish I knew how long it would take before waiting any amount of time.
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November 2023 by Konstantin Stukalov
Best customer service I've ever had. Caleb Snyder 100% professional. Thank you so much!
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September 2023 by Lisa M
This place desperately needs more employees. Wait times are ridiculous here. Be prepared to wait up to 2 hours. I guess that's why they have padded sofa-like benches in front of a big screen tv... the only problem, they were full. Standing room only.
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September 2023 by Michael Markowski
The service is awful. Got a letter from Xfinity to swap boxes. Showed up and got in line. But there are only two service reps working and I had been engaged with a couple for some time.!I waited 25 minutes and with no relief in sight, I gave up. I walked out. This is what customers get with a monopoly.
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August 2023 by Tom Lacko
I walked in one day and had several questions. Andrew Cutter answered them all and gave me his contact information. When I was ready to activate service and pick up equipment, I was able to schedule an appointment with him and get everything done in a few minutes at this very busy location. This is how one defines very good service! No nonsense, just excellent service. I know Xfinity/Comcast gets bashed a lot for their service but this was great!
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August 2023 by Alyssa Cooke
Andrew helped us with our Wi-Fi set up when the company sent us a package with missing instructions and multiple missing pieces. We walked in frustrated, but he provided us with upbeat, informative, and welcoming customer service! He solved our problem in less than 5 minutes and we’re very appreciative!! GIVE HIM A RAISE
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August 2023 by Chris M.
Roommates and I had to be moved 4 doors down by our apartment, and because of this provider’s policy they cancelled their appointment to set up wifi even though, again, it’s the same property, same address, just four units down; yet they still cancelled day of the appointment. Extremely frustrating to have to wait another four days to get wifi because of a nonsensical policy.
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August 2023 by keystone 9k
Great customer service and friendly people but unbelievable that they don’t take Apple Pay or contactless payment
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July 2023 by Rudy Hornyak
There is no way to call the store. Customer service is not in the United States and I want to speak with someone in the USA. Can’t get the problem solved and am being threatened with disconnection on the 19’th
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July 2023 by Patty Yearick
55 minutes and still waiting only one person who knows what they’re doing unless you’re purchasing they don’t seem to have time to help with a problem. Avoid this place if you csn!!
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July 2023 by Lisa D
After calling xfinity mobile’s “tech support” and talking to a very nice fellow in Honduras who was not able to fix our problem and wasting 2 hours of my time to upgrade my husband’s cell and keep his existing number, we also made the hour drive to State College where Andrew was able to fix our issue in under an hour! Thank you Andrew for a great experience!Side note: I made an appointment before we arrived and that was helpful.
