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June 2023 by Jack H.
This location has left me with a new found respect for Home depot. Gardening: I love deer but we are encouraged not to feed them. So not wanting to be the guy buying deer food I went to the garden section to seek a "subject matter expert" on plants that won't encourage deer grazing in the front yard. Looking around I noticed that I would have to wait for someone. After a few minutes and looking several plants Jasmin was available. she took me around and showed me on the tags where "Deer resistant" is shown. may not seem like much but it was a game changer. My next trip I was on a recon mission scouting out major appliances. while pursing through the aisles Kim asked If she could help, so I told her that I was looking for stuff. Her response surprised me. She suggested that I wait to purchase because the holiday sales were just days away. "Humm" I said to myself. I thanked her and pushed on. While strolling the aisles I was asked by several people if they could help me. I found everyone very up beat and professional. Making it to the register I encountered Elisha. We shared a laugh when she thanked me for my service, me; Proud to serve would still be there but they told me I'm too old so go and take a monthly check for the rest of your life.My 3rd weekly trip I came prepared to make my major purchases. I shopped both Home Depot and Lowes online. I compared make & model, prices product reviews, availability, and delivery. I can armed with one primary and one alternate for each appliance in addition to the SK and SKU and the in store item numbers. Upon arrival I saw Kim was busy. She noticed that I needed help and called over Chamali. Chamali asked how can she help. when I told her that I'm here to buy this and showed her "cheat sheet with the product information she said the hard part is done.This has gotten way too long, but my Home Depot experience with this Stroudsburg store #4127 was epic. I don't know who the store manager is but whatever they are doing to get morale up, keep doing it!
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May 2023 by Adam C.
Home Depot In general is not the same company as years ago 1star is to good for this business I bought 14,000 in fencing from Home Depot after a year it fell apart and they won't back up their warranty product I am taking all my business elsewhere also I will have to take this situation to the next level
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March 2023 by Madeleine H.
I usually enjoy my trips to Home Depot in Stroudsburg but this trip was a bit unpleasant! I first went to the outdoor plant area to get planters and pots. Well, make sure you are wearing a hat when you shop there. The birds poop all over everything and when taking a pot off an upper shelf, all this bird poop came down on my head and face. Not to mention my hands were covered in it from touching several items as I looked for what I wanted. Not pleasant! I can't imagine any store being able to stay in such conditions. It was hard to find anyone to help me locate my next item and when I finally found someone who knew what I was talking about, she would not leave her location to take me there. Took me a while to find the item myself.Finally, I prefer to use the self checkout, but there is now a cashier at each self checkout register! The cashier at the register I went to just grabbed the stuff out of my hands to scan it herself, and tossed all my items about in the cart. I prefer self checkout so I can handle my items carefully and instead I got this sort of treatment. No "hello, how are you" at the beginning and when she was done she just walked away without so much as a "thank you". From now on I intend to shop as much as I can at Steele's instead, where you get courteous assistance (and no bird poop)!
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October 2022 by Asia A.
I went to Home Depot in Stroudsburg PA at 6:30pm and I was asked if I needed assistance by one of employee's and she called someone who arrived in two mins to help me found the parts I needed for my broken kitchen sink pipe, his name is Cisco and he was very pleasant and patient with me. He collected all the parts that I would need to repair the pipe and explained several times on how to install it. I'm a female and had no clue how do this project , however with him giving step by step instructions , I was able to repair the pipe . Thank you very much!
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September 2022 by Jinny U.
Appalling and indifferent customer service. I placed an order for carpet install. They came to measure the space (charged me a fee) promising a quote within 24 hrs. I called for the next 4 days when I didn't hear back, but no one was ever there in the flooring dept. I complained to the store mgr JT who said he'd been hearing of other similar complaints. He told me to talk to Lorraine and then connected me to a non functioning voicemail for someone called Ron. I finally made the trip to store and found out they had the quote but never sent to me. While I was waiting, another frustrated customer shared this was his third trip trying to resolve a carpet order. I've never had a bad experience with Home Depot, I find it hard to believe they'd let a store perform so poorly.
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September 2022 by Carmen J.
One star is too much when it comes to the paint dept. I literally just stood there for 15 min while 3 attendants spoke to each other about one order while disregarding 4 ppl waiting to be served. This is not the 1st time I've had to go figure it out myself since HomeDepot employees don't feel the need to do their job.
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August 2022 by Danny S.
Sorry folks but having people wait on the same line to pick up products as those returning products is counter productive.
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May 2022 by Assunta M.
Best prices and service. George is the best in windows and so is Teron !! Big help I recommend
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October 2021 by George F.
Most unorganized and filthy Home Depot I've ever been to. Isles are so cluttered with ladders and boxes that it's hard to maneuver a cart or get to the shelf to grab what you need. I usually prefer Home Depot over Lowe's but the Lowe's up the road is a way better option at this location. One more thing, the checkout process here is completely inefficient. They have two workers ringing people out at the "self checkout" and no registers open. How about they put the workers at the registers and have customers check themselves out at the SELF CHECKOUT.
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December 2020 by 3men2 M.
Good cutomer service and workers arr always willing to help when assisyance is needed
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March 2020 by Rob S
I bought and scheduled installation of a dishwasher through HD. Two guys show up and the first thing one of them does is use my lavatory (this is not a courtesy I will ever again extend). Then, they cannot install the dishwasher because they cannot uninstall the existing one. It's 'built-in' and they are not capable of removing it. They suggest leaving the dishwasher and that I hire a contractor (which is what I thought I done when contracting the install with HD).
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June 2019 by Deborah K.
Tried to buy paint today. The paint department was staffed by a team member that clearly doesn't care about her job or customers. Same poor service for each customer poor customer care She just seems angry to be working . Hard to find good help these days?
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May 2019 by Henry J.
The store is a mess! I was trying to pick up some wood trim for the base board and I couldn't even maneuver a cart around the area. I honestly had to leave and I'm going to Lowe's. A real disappointment because i just wasted my time by stopping here.
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March 2019 by E Stirton
I bought and scheduled installation of a dishwasher through HD. Two guys show up and the first thing one of them does is use my lavatory (this is not a courtesy I will ever again extend). Then, they cannot install the dishwasher because they cannot uninstall the existing one. It's 'built-in' and they are not capable of removing it. They suggest leaving the dishwasher and that I hire a contractor (which is what I thought I done when contracting the install with HD).
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March 2019 by David E.
Worst place ever if you're looking for any type of customer service!! Can't ever find anyone to help, can't get any employees to look you in the eye when you walk past them for fear you'll ask a question!! Stay so far away from this place!!!
