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May 2025 by Vera Lucia Sotelo
Terrible Experience – Avoid This Branch
My experience with this bank has been beyond disappointing. The tellers act like they own the place and show zero interest in helping customers. When I asked for even the most basic assistance, they just stood there and passed me off to someone else without any explanation.
I requested to speak with the branch manager, and instead of coming to talk to me, she apparently messaged the staff through the computer saying I needed an appointment just to speak with her. She saw me waiting and still chose to ignore the situation completely.
To make matters worse, the ATM at this branch isn’t working—and it seems like no one cares enough to fix it. Overall, the customer service is unprofessional, unhelpful, and dismissive. I do not recommend banking here.
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December 2024 by Anthony Rossi
This bank doesn't honor the SCHEDULED HOURS!! They will lock up early, see you standing outside..and just blatantly ignore you. I've genuinely only had one good experience going to this bank. Rude, unwelcoming, and an awkward presence is all you will get from this place🤢🤢🤮
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August 2024 by Amber Mandala
Horrible
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April 2024 by Joanna Smith
Open my business account here, as well as my personal very satisfied with the service. I was given very fast, the staff is very pleasant and helpful. Definitely recommend this bank for small businesses. They provided me with free checks for my business account.
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January 2024 by Amanda Lauffer
They let fraud run rampant within my account, yet had a problem when it was actually ME spending my own money. They are just TERRIBLE.
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July 2023 by Laurah Roberts
Micheal was wonderful. Very welcoming and kind.
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December 2022 by deliah stoeckel
This is by far the worst m&t I've ever been to they were so rude and disrespectful and they took way to long just standing around talking instead of waiting on me
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September 2022 by Dev -
The woman at the end of the line and Mike is the only competent employees but, both the manager and that rude lady that opens accounts are so nasty. Learn customer service or even respect. Would take business elsewhere if it wasn’t for the other employees. Have nasty homeless people hanging around in the bank as well! Weird!
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October 2021 by Chris Parathyras
Overall just terrible. Mt charges fees for everything. I've called multiple times trying to have my account changed to something that doesn't allow overdrafts and multiple agents said it was done and yet I'm still getting fees. In fact mt charges me for a purchase of .99$ a 38.50 overdraft. And they regularly do this which would make my account negative and charge me because I became negative. There just no winning. By far worst bank. I'm going to close my account today. Stay away from these guys. They only want your money and will use any shady tactic and even some illegal in alot of states to steal from you. Let alone such terrible behavior during covid time when people are hurting enough as is and MT wants to further take advantage. Shame.
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September 2021 by Kevin Miller
Since I open my account there they've always been very professional and I like the staff that works there and Michael is the best He's a general Giant and Dawn I think that's a name either the bank manager but she's in a nice lady also and the rest of her staff is very excellent so if you want to do business with them that's the place to go or when Mike's not there any step numbers will help you it was truly Mr Kevin
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May 2021 by John Howard
Best Bank for Business. Very friendly and efficient employees!
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May 2021 by Tim D
Called in advance about cashing a bank check. AJ was very knowledgeable, helpful and friendly. My transaction at the bank was quick with no issues.
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April 2021 by twinnie xu
I love banking with MT&T because Donna and Michael are excellent and wonderful. You guys rock!!
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October 2020 by Karena “Fedup Goddess” Lewis
Where can I begin, First off DO NOT BANK with them. I have POA for my father and because I place a check for 32000 in his account. And spent close to 20000 in a month they place a restriction on the account. Donna advise me that the POA I had was invalid because it was missing statues. AT the same time she contacted Dept of aging where they close the case because nothing was wrong that they saw.The account has been restricted for 3 months none of his bills could be paid by him which meant I had to pay them for him. Which means He would have to pay me back. Hence why 20000 was from paying me and others where money was borrowed. I got a new POA with the statures she stated was need it was over 10 days where I decided to call to see if it has been place on the account guess what I was told the POA is no good and they are closing the account on March 20th. To me I feel Donna is a racist and Ill explain my reason 2 people that referred me to this bank spends well over 20000 a month never have they had a problem. But I guess she was really a concern banker. NEVER BANK WITH THEM They people that referred me are now looking for a new bank because that is some BS.
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August 2020 by a p
2% fee for cashing a check. What a joke remember your rating reflects your management BE PROUD! LOL 2 STAR
