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January 2024 by Amanda Lauffer
They let fraud run rampant within my account, yet had a problem when it was actually ME spending my own money. They are just TERRIBLE.
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July 2023 by Laurah Roberts
Micheal was wonderful. Very welcoming and kind.
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December 2022 by deliah stoeckel
This is by far the worst m&t I've ever been to they were so rude and disrespectful and they took way to long just standing around talking instead of waiting on me
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September 2022 by Dev -
The woman at the end of the line and Mike is the only competent employees but, both the manager and that rude lady that opens accounts are so nasty. Learn customer service or even respect. Would take business elsewhere if it wasn’t for the other employees. Have nasty homeless people hanging around in the bank as well! Weird!
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October 2021 by Chris Parathyras
Overall just terrible. Mt charges fees for everything. I've called multiple times trying to have my account changed to something that doesn't allow overdrafts and multiple agents said it was done and yet I'm still getting fees. In fact mt charges me for a purchase of .99$ a 38.50 overdraft. And they regularly do this which would make my account negative and charge me because I became negative. There just no winning. By far worst bank. I'm going to close my account today. Stay away from these guys. They only want your money and will use any shady tactic and even some illegal in alot of states to steal from you. Let alone such terrible behavior during covid time when people are hurting enough as is and MT wants to further take advantage. Shame.
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September 2021 by Kevin Miller
Since I open my account there they've always been very professional and I like the staff that works there and Michael is the best He's a general Giant and Dawn I think that's a name either the bank manager but she's in a nice lady also and the rest of her staff is very excellent so if you want to do business with them that's the place to go or when Mike's not there any step numbers will help you it was truly Mr Kevin
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May 2021 by John Howard
Best Bank for Business. Very friendly and efficient employees!
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May 2021 by Tim D
Called in advance about cashing a bank check. AJ was very knowledgeable, helpful and friendly. My transaction at the bank was quick with no issues.
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April 2021 by twinnie xu
I love banking with MT&T because Donna and Michael are excellent and wonderful. You guys rock!!
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October 2020 by Karena “Fedup Goddess” Lewis
Where can I begin, First off DO NOT BANK with them. I have POA for my father and because I place a check for 32000 in his account. And spent close to 20000 in a month they place a restriction on the account. Donna advise me that the POA I had was invalid because it was missing statues. AT the same time she contacted Dept of aging where they close the case because nothing was wrong that they saw.The account has been restricted for 3 months none of his bills could be paid by him which meant I had to pay them for him. Which means He would have to pay me back. Hence why 20000 was from paying me and others where money was borrowed. I got a new POA with the statures she stated was need it was over 10 days where I decided to call to see if it has been place on the account guess what I was told the POA is no good and they are closing the account on March 20th. To me I feel Donna is a racist and Ill explain my reason 2 people that referred me to this bank spends well over 20000 a month never have they had a problem. But I guess she was really a concern banker. NEVER BANK WITH THEM They people that referred me are now looking for a new bank because that is some BS.
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June 2020 by Timothy Dubler
Called in advance about cashing a bank check. AJ was very knowledgeable, helpful and friendly. My transaction at the bank was quick with no issues.
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June 2020 by Ana Temple
This is my opinion as a mother and business owner. After having this bank for 10-years, when it came down to more than just making deposits and withdrawals, they dropped the ball. I was applying through M&T for my employees Covid Payroll Protection Program. I had paid my employees throughout the crisis from my own pocket, to keep them employed, while my business has near zero income. I had issues understanding their online application, since I am not internet savvy and hoped for some help in understanding their specific web application format, but when finally submitted, I received a letter that they were unable to process them, because my business accounts were being closed! I have three employees that must be terminated, and their lives and families are now put into financial hardship because of this bank, regardless of my efforts to save their jobs. No reason was given why my accounts were being closed. I was positive in all accounts and not overdrawn. Their teller staff is exceptionally nice and helpful, but the higher you go up, to have an issue addressed, you will start to see a pattern. When I went to M&T management, their statement was “We are focusing on new customers now, not present ones”. Think about that mission statement from a consumer’s point of view and how absurd it sounded to hear it; it was almost surreal. Is this the bank’s mission as per Rene F Jones, the CEO of this bank? Does that means if you are a present customer, caveat emptor. If you are a potential customer, expect to be sold rays of sunshine and unicorns, until you need them to be an actual “bank”, then you will be driving to the competition, opening accounts somewhere else, as your business is placed into financial hardship and your employees lives are ruined in the process. As one famous actor said “Why take the risk”. With all these bad reviews I have seen online about this bank, I thought it would never happen to me. Live and learn because it did.
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May 2020 by aaron poster
2% fee for cashing a check. What a joke remember your rating reflects your management BE PROUD! LOL 2 STAR
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March 2020 by Thomas James
Never have I ever been told good things about this company. I decided to tell family to bank with M and T only to find out that I was wrong. I should never place my money in these people hands. My account is restricted in this crisis and do you think they care how people will feed there family. And the Assistant manager is worthless and i feel she just a plain racist Donna Perceny was rude and unjust. Well I hope you get all you deserve and I hope someone has the sense to teach this bank and the manager a good lesson. Just plain rude and uncaring. I would give 3 zeros if I can.
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March 2020 by Overall Challenge
Where can I begin, First off DO NOT BANK with them. I have POA for my father and because I place a check for 32000 in his account. And spent close to 20000 in a month they place a restriction on the account. Donna advise me that the POA I had was invalid because it was missing statues. AT the same time she contacted Dept of aging where they close the case because nothing was wrong that they saw.The account has been restricted for 3 months none of his bills could be paid by him which meant I had to pay them for him. Which means He would have to pay me back. Hence why 20000 was from paying me and others where money was borrowed. I got a new POA with the statures she stated was need it was over 10 days where I decided to call to see if it has been place on the account guess what I was told the POA is no good and they are closing the account on March 20th. To me I feel Donna is a racist and Ill explain my reason 2 people that referred me to this bank spends well over 20000 a month never have they had a problem. But I guess she was really a concern banker. NEVER BANK WITH THEM They people that referred me are now looking for a new bank because that is some BS.
