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March 2024 by os gilpins
My family has been client of the NBT bank for several years. We always had an outstanding customer service with the branches in Milford and Newfoundland. Unfortunately, my husband is undergoing a cancer treatment in Stroudsburg and we needed to spend the whole day at the cancer center. I had my pay check to be deposited in our account for some past due bills. I pleaded the cashier in Bartonsville to use the special slip for a same day deposit. She called the manager, who signed the check, making me believe they had released it for today. What a sad surprise when I stopped at the gas station to put gas to go back home and my card was declined for insufficient funds, as the check was pending. I hope those people will never go through hardship in their lives.
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September 2022 by Marc Raser
A lovely staff prepared to assist in whatever way possible! ?
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September 2021 by Jerome Perry
This is the worst experience I've ever had with a bank..I've deposited checks and I can't get access to my money when I do spoke with someone and they let some of the money available I still can't use the funds until after 24 hours..... I would not recommend no one to this bank ?
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September 2021 by Kevin V (Mr V)
I have an account with the bank ?
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July 2021 by Gail Dorries
Great bank. The ladies are very nice and helpful
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March 2021 by Alice Schoenrock
Just a good bank very friendly
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February 2021 by Jersey Hoodcleaning
2nd time I felt weird vibes here, like they have never seen a person of color in their lifethought maybe I was wrong the 1st timecame here today, same thing..I'll do my banking elsewhere, def dont appreciate it !
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October 2020 by Mark Kirk
Great service, employees, and professionalism!
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June 2020 by Leslie K.
This bank is shady don't do business with them!!! I've had to report them to the better business bureau. I have a personal loan with them and when I tried to pay it off the stated it's my fault that the account information I gave them was incorrect when in fact it's their phone lines that skip while talking. They continue to charge me interest on my loan while they "looked into it". They also messed up my credit while they were supposedly looking at the issue. They did NOT call back when they stated they would which caused the payment to be "late" which accumulated more interest even though I tried to handle this situation long before payment was even due. They refuse to allow customers to speak to a manager and their customer service representatives shouts at you and will try to talk over you. I am warning everyone not to do business with this company.
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September 2019 by Georgianna Goucher
This is a great bank the lady's go above and beyond for their customers.
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June 2019 by iQueen Sonel
Horrible customer service from management at this location, causing myself and 4 other members of my family to close our accounts that we've had for over 5 years.
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July 2018 by Aves Rubi
AMAZING AMAZING. The women that work here, Bonnie and Donna, are the most caring people I have ever met. I have never had a bank that has helped, and cared as much as this bank. Thank you so much!
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November 2017 by Pablo Barrionuevo
A great friendly local bank I have had my god over 3 years and there all a very kind staff
