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March 2024 by Douglas Dorman
I had a 10 am appointment. I arrive 10 minutes early, did the check in . One other customer was seated in the waiting area. I took a seat and was on the internet when A mechanic came out to see where I kept the locking lug key. I told him and looked at my watch . An hour went by and they didn't even get started! I was only there for two front tires. About twenty minutes later I looked out to make sure they found the lug key and see how far they were. Now I look out to see two tire changers working but now they had all my tires off and starting to mount them. I had to get the counter salesperson to stop them and sort things out. The salesman put me down for four tires. I explained to him when I arrived just the front two because I had a set coming from an internet store but the front needed on before the set would arrive. After the work was done They showed me a loose wheel bearing on my jeep so I told them to give me a quote. The quote was $745 for one side installed. While they were getting the quote together I priced a wheel bearing hub assembly and found them from $69 up. I also looked at local parts store and the same assembly was $345. Chances are the parts store was where they were getting it from and with a discount for the part Iwould still be paying $350 an hour or more for labor. I decided to order the parts and do it at home. So I got the two tires . They were $145 each and a military discount bought them to $249. I have now been there 2 hours so I just wanted to go. After being asked 5 times if I wanted to apply for a Firestone card and I would save another ten percent on my purchase and could get the other work done on the card too. I paid $376 for what was to be 2 tires. The receipt went to my wife's email. Later I found out he charged me for road hazard without asking and they installed TPMS valve stems on a vehicle that doesn't have the monitoring system! A little more expensive than regular valve stems. I've been coming here for 30+ years . See the name change from Firestone to two other names and now Firestone again. Salesman friendly enough but apparently taught to upsell a little to hard and to tack on extras. Very slow for two people to change two tires. I gave a one star rating because the long time it took with no more than 3 customers the entire time I waited and also the $65 sneaky upsale . They used to give you paperwork for the Roadhazard insurance. Nothing given or emailed. Wife checked her email and spotted all the issues with billing. An estimated price was quoted for the Roadhazard at $21.90 but billed at $49.99.Take your time checking out ,ask to see the paperwork before checking out. (The it used to be). With a competitor opening soon a 1/4 mile away I would think things would be a little more to the customers satisfaction.
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February 2024 by bbrudnic
I was a customer for over 15 years and have watched the quality of service and staffing decline dramatically. Recently I discovered they were not performing all of the maintenance ordered, specifically tire rotations on two of my vehicles. I have since started taking my vehicles to a more reliable service provider.
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February 2024 by Brian Burke
Would recommend you go somewhere else. Over charge for service, and try to get you to purchase stuff you vehicle doesn't need.
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January 2024 by James Rebuck
Made our process seamless
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January 2024 by Victoria W.
Can't stand them. Great service and nice enough mechanics, but they always charge an insane amount. I take it anywhere else, they're always baffled. I took it to another guy once and his exact words "let me guess, they told you it had rust issues that completely needs redone and it needs new tires". Every single time they told me I could use new tires. I even got them once, a year later, I need new tires. And the rusted bottom that needed completely fixed was a small hole maybe 6 inches x 6 inches. No bigger. Other guy repaired it, checked everything else. No issues.
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December 2023 by jane oh
advanced auto tested my battery and said it was too labor intensive for them to install. firestone was right up the street so i called and they told me to bring it right in. i did not have a prior appointment but they took me in, no problem and even stayed late to finish installation. when they called to tell me my vehicle was ready, i explained i no longer had a ride and offered to come the next morning but the manager sent a car for me so i would be able to have my vehicle back that very same night. manager shane was kind, professional, courteous and absolutely went the extra mile where other shops would have just closed and finished the job the next day. thank you shane and the technicians that worked on my car!! you are so so appreciated! i will definitely be back AND recommend this shop to anyone in need of auto service/repair.
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November 2023 by casey palumbo
Excellent visit for an emergency tire. Staff was so accommodating and worked quickly to get us back on the road. I would highly recommend them!!!
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September 2023 by Jenaie Machado
Had a blown out tire, desperately needed my new one on asap and they were able to help me without an appointment, no problem. Excellent service hands down. They were very nice and respectful. I will be back and I would recommend.Service: Tires
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August 2023 by Harry Evans
I broke a valve stem off. Service advisor Trey got me right in and technician Anthony did the repair quickly and Very professionally . My experience was positive.
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July 2023 by Micayla Lynd
Would give zero stars if I was able to. Had an appointment for an inspection, was told it failed because of an illegible plate. They can not fail me for that, per Penndot. I went to Tote- M tag Service (shout out to them for being more helpful than Firestone employees) and they told me the plate has nothing to do with the inspection. I had already put in a request for a new plate two weeks prior, which totem was able to verify. Came back with the proper paperwork and they still gave me a hard time about the inspection. This was a 3 hour event. I will never come back here and based off other reviews, I’m not sure how this place is still in business. They also lost my registration and insurance card for over 20 minutes with no explanation of where it was.Service: Oil change
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May 2023 by jay koller
They know their stuff and will work with you to keep you safe
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April 2023 by Brianna Shoeman
Wonderful experience! The store manager, Shane, was extremely knowledgeable and walked me through every repair being made to my vehicle. The technician working on my car was timely, friendly, and also very helpful with questions I had! Every time I come here I know I will be treated with the best care and get the work done correctly the first time. Beyond thankful for the incredible team here! (And their understanding when we have our kiddos with us!)
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April 2023 by Zachariah Dornisch
I have used this place in the past and had a great experience. This most recent visit however was no comparison to that first one. Their online schedule, is not reflective of their in store schedule. I was able to schedule an appointment online but they were not able to keep that appointment. The team working at the register was not familiar with what was going on in the garage and they were trying to upsell service. I regularly take my vehicle to the dealership to be service and knew my brakes would need to be replaced soon but Firestone was trying to force me to have them replaced at their location. I would highly encourage you consider another location for your vehicle servicing.
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April 2023 by Katelyne Chaundy
Never go to this place!!! I bought brand new tires & have had issuers since the first second I bought them & they let me drive away with the tires on wrong. I went to work the next day and got a flat tire while driving because they didn’t put the tire on right. Then I was driving home from work and the tire blew. I didn’t run over a thing they just blew. I would never use this place again. I was in the waiting room and overheard staff say they were getting a 5 hour job done in a half hour so I’m sure that person had issues after as well. It’s scary to trust these people.if you want reliable service & tires do not use this place.Service: Tires
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April 2023 by Ron Pratt
Firestone in Sunbury was able to align my truck to its best mobility. They fixed an on going problem. They kept me updated and showed me the issues. I continue to use and trust them with all my trucks !! Thank you to all the guys working there!Service: Wheel alignment
