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March 2022 by Andres Z
The worst business that I have done in my life, was buying a car with Loughead Nissan. My headache began in October 2021 when I bought a **** Escape 2010, one month after, I lost the steering while I was driving on the 95 hight way, (I was with my kids and wife) additionally the brakes start failure. I went to the mechanical workshop of the dealer And they said that can not help me due to the car is a ****. I had the car parking in front of my house until I talk with Mike S**** the manager of the dealer. Mike S**** receive the car and gave me a rental car. ONE month after he returned me the **** Escape again and told me that I should pay 720 USD. When I was in my house he sent me an email telling me that they have checked the brakes system. My surprise was bigger because one day after I lost the steering again and last Monday (March 7, 2022) I lost the brakes with my two kids inside the car, was a very bad situation for me and was the second time that the life of my family was on risk due to the bad car and bad work of the dealer. My name Is Andres Z***** and I am a Colombian migrant in an asylum-solicited process due to the armed conflict in my country, I feel mistreated, scammed, and discriminated for the way they have treated me at Loughead Nissan. They don't want to return my money, because I don't want to drive an unsafe car.\nIf any of you want to confirm my story, I have all documentation that supports my story and I don't recommend buying your cars with Loughthead Nissan, because they are no honest people.
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March 2022 by Helen Summers
great service! quick! used to go to Concordville Nissan for Service...they used to be great...until recently Concordville's service has fallen way off...will go to Loughead from now on for service!
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August 2021 by Karema Savage
Dennis is the best, he helped my 21 year old get her 1st car! He was so kind, understanding a patient. Kudos to the entire team. Thanks again for the great experience for my daughter (the first time car buyer
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June 2021 by Brett Godlewski
We had a great experience here and I am loving my new Sentra!! Gil was so helpful as well as the rest of the staff. Never even felt pressured like most other dealers. Highly Recommend!!
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June 2021 by Laurence Drabyak
had my 370z in for state inspection....everything went great..have been taking my car back to their service department for 9 years.
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May 2021 by Leila Winther
I had a horrible experience there with their lack of quality customer service. I had an issue my car and contacted the service department multiple times. They kept telling me someone would call me back and never did. It resulted in the issue becoming bigger than it needed to be. Seems like they only are concerned with making the sale and then they don’t care about taking care of the customer after that. The manager and owner are rude and condescending. I would not suggest going there by any means.
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May 2021 by Joe Madison
have gotten 2 cars from gill currently in a 2020 Sentra sr... however been waiting in service for an hour and a half for a 5000 mile service appointment was @ 10:00
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April 2021 by Joann Tatatsis
Had a wonderful experience at Loughead Nissan! Eileen helped us lease a 2021 sentra. She went above and beyond to help us get what we wanted. Todd in the finance department made sure we had a clear understanding of everything we needed for the lease. Four days after signing the lease we hit a pothole and let’s just say I’m glad Todd recommended the the tire a rim package! My family and I are 100% satisfied with our experience with everyone at Loughead Nissan!
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February 2021 by Toni G.
Professional. Friendly. On time & efficient. Social distance enforcement. Lounge clean. Service quick.
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January 2021 by Michael Hedrick
Great customer service!
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January 2021 by Kaylyn W.
Very professional and quick service. I needed a new car battery and was in and out in under an hour. Julius was very helpful and kind!
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October 2020 by Stacie H.
Horrible customer service!! Have been a loyal customer for 6 years and they cannot even return a customers phone call after leaving 3 messages. Time to find a new dealership to spend my money at.
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October 2020 by Leah M.
If I could give zero stars, I would. Don't waste your time here if you'd like to be treated with respect. I was sold a lemon and was told "oh we get it, we get it all the time, you're coming in with your upset feelings..". No sir. I came in with NOTES FROM MY FAMILY FRIEND MECHANIC. They attempted to gaslight me into thinking I was the problem customer. "Seems like you're looking for reasons to be u happy." NO DO YOU REALLY THINK ID LIKE TO WASTE TIME AND ENERGY?? Nah. My first car buying experience, awful. Absolutely awful.
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October 2020 by Elaine Hanno
Great servive nice people todealwith.
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September 2020 by T S.
If you are thinking of buying a vehicle at this dealership go somewhere else!! My daughter bought a car at Loughead a month ago. In one month her car has been in the shop 3 times. Their service stinks!! The last time it was in there were 3 things that were supposed to be fixed and only 1 was done. I will never recommend this dealership to my worst enemy!! I will go out of my way to another dealership before I ever go to Loughead again!!