Zipcar

Most Recent Comments

• January 2020 by Michele B.
  I can't even start to explain how incompetent this company is. If I could give them a minus star I would. I got a car and drove it for a few hours. While I still had time left, I parked it in a parking garage to get lunch. When I came back to the car it would not unlock. I thought it was maybe because I didn't have good signal on my phone in a parking garage. I called zipcar and they could not unlock it either. How can they not send a signal to unlock a car? They tried and it wouldn't work. I had belongings in the car, so I couldn't just leave and call from home. I called and was told that roadside assistance would arrive in 55 minutes. After waiting an hour and calling the roadside assistance number four times with no answer, I called zipcar back. They said they couldn't get in contact with my roadside assistance and would have to order another one. No one could give me an ETA on roadside assistance and I was passed from person to person. After another hour of waiting with no communication from zipcar, I went home. I'm not on hold with them still waiting to see when the roadside assistance will arrive. Bear in mind, I've called over 7 times and each time I would hang up after being on hold for 14 minutes. This is my 8th call and I've been on hold for 26 minutes. It's now going on three hours of waiting for zipcar to unlock or tow this car. At this point, I'm leaving it up to them and they can take the car back to it's original location and I'll get my belongings back. I've never been so angry with a company, and I will be cancelling my membership immediately. Update: I first reported this problem around 3 pm. It's now 10 pm and I still have not had the car towed. Update as of 10:25 pm: I just got off the phone with the third towing company (far more than 3 were contacted, but only 3 called me directly), and have decided to deal with this issue in the morning. They thought I would still be at the garage (who waits by a garage for 7+hours for a tow) even though I told zipcar many times that I went home and would retrieve my possessions from the car once it was back in its home spot. Apparently no one made a note of that in my record even though I spoke to more than 5 people about it. At this point, I'll be lucky if I ever get my possessions back.
• November 2019 by J. V.
  I had been a member since 2008. They used to be great but the customer service in the last few years has been horrible. It's impossible to get an agent on the phone these days. The last straw for me was when I got into an accident that was completely not my fault. My account was suspended as per their policy. I called for an update about 5 weeks later and "Brittany" was completely unhelpful and even acted put out that I was asking her any questions about my account. I've dealt with her before and I think she's the one who handles the accident claims. I finally called the claims adjuster and was told my claim had been paid and closed 11 weeks ago yet no one from Zipcar bothered to let me know so I was paying for two months of charges. This was the last straw for me and I closed my account. Don't miss them at all. One final thing: if you pick up your Zipcar on the street in a busy area, forget about ever finding parking when you return it. Zipcar customer service service will do nothing to get the car towed. I've had to call the police myself because there was absolute no parking anywhere else but I ended up wasting a lot of my time. Customer Service is non-existent.
• November 2019 by Dan F.
  Our nonprofit has used zipcar for a number of years, ringing up big bills. We have a so-called business account. Their customer service is now completely awful. Words cannot describe how awful. You can't contact them. They changed their website so you cannot get a billing statement. I am on hold right now trying to change my plan. This is a business account so one would think they would put a little effort into customer service but apparently they have a near monopoly here so they don't have to bother
• November 2019 by Nora W.
  Zip car has been acquired by greedy Avis/ budget corporation so all the good perks are gone including the overnight special. This reminds me of how Amazon taking over whole foods is eventually going to ruin it. There's certain llittle perks and benefits that makes people love a company and these giant corporations come in and just ruin the whole happiness of customers. I will be getting rid of my membership since there overnight special was a great perk. It's full price now. So a overnight special is $100 -$150 which is a daily rate I can get a rental for less than that since I don't use a lot of gas. So now I see no value in the membership fee. Also now that they forward your phone calls to the Avis international line in Mexico you will wait even longer for a person to answer the phone. They have to answer all avis/ budget zipcar calls and any other companies they own. The call representative told me this himself..There's a company called Turo that has good prices on cars for now
• October 2019 by Dominique W.
  I am not sure how this company is still in business. The have the worse website- which always tells you they have a bump in the road b******* try later. It does not matter how late you try it is the same thing. THEY also have the worst customer care services- It does not matter what time of day or day when you call you wait almost 30- 45 mins for someone to pick up, and then no one knows anything. This company needs to be canceled. Honestly the worst experience I have ever had to deal with. I just want them to cancel my info at this rate. They are thieves!!! Wish I could give negative stars.
• October 2019 by A K.
  This company has terrible customer service. It's almost impossible to reach their customer service. Very long wait times on the phone.
• October 2019 by D.B. L.
  I had 3 bad experiences in a row. Last one the customer service rep did not care at all. The car had no air conditioning and she had no interest in finding me another car or helping in any way. I told her I would just close my account and she happily informed me she would do that. Every car I ever had was filthy too
• September 2019 by Julie B.
  Erroneously charged a late fee--even though it was dropped off with a valet and time-stamped 15 minutes early. They said I did not swipe out, and--get this--"it is your responsibility as a member to adhere to member protocol, including swiping down to end your rental. You did not do this, and therefore the late charge remains." I explained that I did, in fact, swipe out, and the valet said he needed the card to turn the car around for the next user--so I suspect that he never swiped the new user card. I was argued with, berated, and hung up on (and this is after being on hold for 15 minutes waiting for a supervisor who never got on the phone). I am shocked to receive such poor customer service. I will try social media, and if not, do a chargeback with my credit card. I became a member in 2008--a large B2B account when I worked at a big, fortune 100 company. You would think they would even look at my account history before stonewalling me on "policy"--but a quick google search reveals, unfortunately, it seems to be the new standard practice: blame the customer, refuse to do the right thing.They have lost a long-term customer.
• September 2019 by Sue M.
  This is one of the most beautiful campuses I have ever walked through. The gardens are meticulously maintained and I delight in visiting seasonally. The campus includes the Crum Woods which lead to the Crum Creek and native meadow planting. You can visit at any time - no entrance fee. These are gardens meant to be shared.
• September 2019 by Da S.
  as shitty as you can ever imagine, no aligned customer services, give random reasons for the shitty mistakes, anti forever
• September 2019 by Kemi H.
  I have had so many bad experiences with Zipcar in the past few months to the point that I am considering ending my membership. This service seems to be more trouble than it is worth. Primarily, my issues are with the location of the cars and customer service. There are occasions when the vehicle is not located at the address on the reservation. You have to search for the vehicle around the neighborhood, causing you to lose time on your reservation. In some situations, the car cannot be located at all. When you call customer service to report the missing car and book another vehicle (if available), it usually takes 12-15 minutes to speak with a representative, causing you to lose more time on your reservation and your day. I have also had trouble with the cars parked in one of the garages near me. On weekends, it is difficult to get out of that garage after you park the car in the Zipcar space. I was stuck in that garage for 20 minutes after my reservation. At 2 pm on a Saturday, all of the pedestrian exits were locked, and the garage attendants were not available. It seems that you need a scan card to exit the pedestrian doors, which I did not have as a Zipcar customer. The only way to get out was through the garage doors, which could only open if it sensed a car near the doors. I called Zipcar for assistance and was placed on hold for a long time. Another vehicle eventually left out of the garage, and I was able to get out through the garage doors. I do not think that Zipcar should place their vehicles in garages that have limited access.
• June 2019 by Samantha C.
  Avoid Zipcar at all costs. Now, to be fair, I am basing this review off of just one interaction. I am sure they have 1,000 cars in the Philly area. With that said, the one car I rented was horrible. It is supposed to be no smoking, but the shameful people who rented the car before me smoked like a chimney. There were tons of cigarette stains in the front seats. I had to roll down all the windows (it was raining too) and stick my head out just to survive. I felt ill for about a day afterwards. Never again. Please, for the sake of your health, just stay away from renting a ZipCar.
• April 2019 by Wooj C.
  Possibly the worst car sharing service out there. I reserved a car and to my surprise, when I got to the location, the car was not there. So I called the customer service rep and josh let me know that the previous customer had dropped it off at the wrong location. Since it was not too far out I decided to walk to the location to pick it up. He directed me to drop the car off at the wrong location that I found it at Bc that's how it worked. Week later, they suspended my account for dropping it off at the location....fuck zip car
• March 2019 by Super S.
  BAIT AND SWITCH. I wish I had read reviews prior to joining this service. I would not have bothered. Thought I would try their service instead of renting a car to see if it is a better alternative to renting a car. IT"S NOT! Zip Car confirmed and re-confirmed via email that I was on their FREE TRIAL. However, I was charged $151.80. When I complained they said the free trial was for membership only. The reservation itself was not on free trial contrary to their email. SO IT IS NOT A FREE TRIAL, PERIOD! Worse, the car I collected was unclean with a heavy stench of marijuana that permeated my clothes and any possessions I had in the car. Gas is covered in their service via a gas card in the vehicle; mine was declined at the gas station. There was just a 1/4 tank of gas in the poorly maintained car when I collected it. I called customer service when the gas card was declined and was told to pay for it out of pocket and send in the receipt for reimbursement. I complained to the ZipCar, they refunded $75.90 but refused to provide a full refund citing usage of the car for the majority of the reservation which is laughable. I am seeking resolution through my bank. I also find their mileage calculations rather embellished. The furthest I drove was from Reston to the drop off point at George Mason University and back. That is a 9 to 11 mile trip one way. The rest of the time I stayed in Reston. I didn't use the car that much because I could stand the stench of weed in my clothes and irritating my sinuses every time I sat in the car. Yet they have 50+ miles on the mileage. Mileage is included but still the fact that they're either committing odometer fraud or they have some mechanical issue with the car that made the odometer wildly over state mileage is highly suspect. This service is much more expensive and inconvenient than renting a car. You are truly better off renting a car. I ended up returning the Zip Car early and immediately thereafter rented from Enterprise and it was a very easy, fast experience, and a very clean car. I personally don't see Zip Car being around very long. When their gas cards are declined at the gas station that is not a good sign.
• February 2019 by Kyle O.
  Just read the reviews and consider yourself warned. I rented a car for a few hours and when returning someone was in the designated zipcar spot. I waited a few and then called zipcar and the rep told me to find the nearest legal spot to park. I asked if I'm supposed to pay for parking and they asked if I could find a different spot that was free. This is downtown DC, no such thing as free parking. So then they said pay for 4 hours of parking and they'll send someone out. I explained meters only allow 2 hours. They said that was fine but I knew better. I walked back 2 hours later and sure enough car was still there and meter expired. I didnt want to get towed so I called and they said pay for another 2 hours and I'll get reimbursed. Fast forward, I've only received 1 of my parking receipts refund and they denied the other. And come to find out zipcar gets free parking in DC so why'd they even tell me to pay for it?! Avoid!