Best Western Plus Poconos Hotel offers a convenient location near I-80, making it an appealing choice for travelers. Guests appreciate the friendly and helpful staff, who provide a warm welcome upon arrival. The hotel features clean and spacious rooms, although some furniture and fixtures may be dated. The included hot breakfast, which features options like waffles, eggs, and sausage, receives positive remarks. While many guests enjoyed their stay, some issues were noted. A few found the beds to be less comfortable, and some linens were described as scratchy. The bathrooms are small, with some guests reporting plumbing issues, such as clogged drains. Service-related concerns were raised, including the need to request cleaning services and towels at the front desk, which was not clearly communicated at check-in. Additionally, there were complaints about a rude manager and a lack of refund policies. Despite these drawbacks, many guests expressed a desire to return, citing the overall cleanliness and value of the hotel. Amenities like a refrigerator, fireplace, and pool add to the appeal, making Best Western Plus Poconos Hotel a solid option for those visiting the area.
The hotel is much smaller in person. The rooms are nice. But very small. The beds are VERY SMALL, and they are stiffer than a a damn plank. Could not sleep. Honestly I just had a baby two months ago and this was the worst sleep I’ve had yet and it wasn’t because of the baby.
March 2026
night auditor was extremely unpolite on our last night there. other staff was very helpful and friendly though
March 2026
Good room and great breakfast and coffee throughout the day. My only complaint is that there needs to be more maintenance and cleaning. The pictures I uploaded are our bathroom exhaust fan. It’s not been cleaned from the day they opened.
