Best Western Plus Poconos Hotel offers a convenient location near I-80, making it an appealing choice for travelers. Guests appreciate the friendly and helpful staff, who provide a warm welcome upon arrival. The hotel features clean and spacious rooms, although some furniture and fixtures may be dated. The included hot breakfast, which features options like waffles, eggs, and sausage, receives positive remarks. While many guests enjoyed their stay, some issues were noted. A few found the beds to be less comfortable, and some linens were described as scratchy. The bathrooms are small, with some guests reporting plumbing issues, such as clogged drains. Service-related concerns were raised, including the need to request cleaning services and towels at the front desk, which was not clearly communicated at check-in. Additionally, there were complaints about a rude manager and a lack of refund policies. Despite these drawbacks, many guests expressed a desire to return, citing the overall cleanliness and value of the hotel. Amenities like a refrigerator, fireplace, and pool add to the appeal, making Best Western Plus Poconos Hotel a solid option for those visiting the area.
My booking got canceled bc I didn’t have enough funds in my account, front desk helped us get a different room quickly. Honestly was clean will definitely come back for our next festival.
August 2026
Ok so here it is we stayed with 2 adults and one teen boy and beds are dunked in and pillows horrible staff were nice breakfast was good always same food we only came to do the antique shops and outlets pool never seemed to have filter running overall it’s a old hotel but ok just to sleep it’s in a great location... read full comment
August 2026
All's I can say is thank you for the late night check in we were supposed to be here at 12am didn't get in till 330 am.
