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November 2023 by Natasha Marie
I bought my daughter boots ahead of time (for winter) since they were on sale. When the weather changed and she went to wear them, we realized we were given two left shoes instead of left and right. There was nothing they could do because I didn't have my receipt or order number - I offered the card I purchased them with but they couldn't look it up by card. The low review is due to the fact that they wouldn't even work with me or provide store credit. Waste of money :(
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May 2023 by Susan Soltis
Customer service was excellent. Found what I was looking for.
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May 2023 by Jennifer A
James had amazing costumer service, absolutely wonderful and made the shopping enjoyable. He is definitely an employee to be treasured and I wish there was one of him in every store.
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May 2023 by Jenny Mendez Mendez
Today I went to the store to buy a pair of shoes for my son, he tried on one of the shoes and did not check the other because I thought everything was in order. Upon arriving at the checkout, a lady with a very bad attitude checks the shoes and realizes that they are of different sizes and tells me in a haughty tone that the sizes do not correspond, to which I reply that I have no idea what happened. Then keep checking and to my surprise it was different models. The lady asks me which one I want to which I reply that I want the pair 38.5 which is my son's size. She tells me they are the same size, the model is different, it confuses me even more and then she asks me who the shoes are for, I answer my son and then she takes my son to the place where the shoes are and begins to say things between teeth. Another employee who was at the cash desk asks me what is happening, I explain the situation and tell him that my biggest annoyance is the rude attitude of the lady who is serving me. I finally decided to leave the store without buying anything. I am a client and I deserve decent treatment which I was not receiving. The people who deal with customers must have a positive attitude towards customers, I consider that the lady in the store is not qualified to do her job.
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May 2023 by Jacob Mccann
It's ok it's a show store over priced for something that will last 6 months at best and not help ur feet thats a show store
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April 2023 by Ryan Sevic
I have to take a minute to write this review specifically for James. He pointed me in the right direction, showed me exactly what I needed and was super friendly and enjoyable to talk to. He made sure every single person in the store was greeted, asked everyone if they needed help, and was a real pleasure to deal with. He made the point to make sure everyone felt important. That man has customer service skills that I have not seen in a very long time. Will definitely return for more shoes because of him.
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April 2023 by Brandy Kaylor
I am leaving a review specifically for one employee I had the pleasure of meeting today. His name was James out of the Pittsburgh Mills (Tarentum PA.) store. This man lit up the whole store. He had a welcome greeting for everyone who walked in the store. It was pleasant and delightful. When my husband and I made it to the checknout and found out our bogo didn't apply to a pair of shoes we wanted, this man helped us locate a different pair for our picky teenage son. The entire time he was uplifting and courteous. I wish everyone in customer service had this man's positive and welcoming attitude. I cannot say enough. I hope this somehow makes its way to him. He deserves to know how awesome he is! Thanks James...you truly were a joy!
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April 2023 by Trish
Was awesome so helpful the manager was great ?? five stars all the way wish more businesses were as friendly helpful and caring thank you ?? ?
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February 2023 by John Bennese
Very nice selection of shoes. I easily could of bought more than I did.The cashier/service rep was one of the best I have ever seen!!!!! He gave everyone in the store personalized attention.
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February 2023 by Sandy Mccluskey
I was able to find a particular shoe for my grandson. The store was very busy and the lines were long. One of their registers were broken but the cashier remained very calm and pleasant to everyone in the line. The prices appear to be very fair
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November 2022 by James Papinchak
Nice shoes and excellent service.Lots and lots of shoes. Good selectionyuo gonna like.
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September 2022 by Grant Rupert
Don't know who the guy that waited on me but he understood everything I was saying trust me if I can remember his name I recommend them to work for something like me
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August 2022 by Ann Lyon Ritchie
This store is my go-to when I need a good shoe at a good price. I've been going here for years but decided to leave a review now because one store clerk just made my daughter's day by helping her pick out some shoes. James was friendly as soon as we walked in the door and later genuinely helpful when we needed it. We really appreciated it. Always good place to shop but it was top notch today.
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August 2022 by Mike Ruane
Was just recently at the Pittsburgh Mills store. I was taken care of by a gentleman named James. He greeted everyone coming in the door with a friendly greeting. Very pleasant and talkative with everyone checking out. Great job James.
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April 2022 by Joyce Edmondson
The clerks are fantastic! Very helpful sizing the CORRECT size for my grandsons. And recommended the perfect shoes for dressy occasions. I will definitely visit the Pittsburgh Mills location again. Thank you!!
