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April 2024 by James Brink
Great service, great deals, and had answers for every question. Rodger definitely knew how to sell a mattress
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April 2024 by Laura Pipes
I stopped in tonight to buy a new mattress and Nina was a great help! She took all the time with me that I needed to make my decision. I’d definitely buy again from her!!
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April 2024 by Maria Smaglo
The customer service is amazing. Nina was so helpful and extremely nice. Highly recommend!!!
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March 2024 by Destiny Smurphat
Great experience let us look around checked on us and helped make it easy and relaxed. Didn't feel rushed or forced to get out.
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February 2024 by Bryce Shutack
My experience was great!!
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February 2024 by Jeff Balog
Excellent service and our sales associate Roger was very knowledgeable and very helpful.
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February 2024 by Suzanne DePoli
Roger was very, very help and pleasant to talk, too. Our experience was very nice.
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February 2024 by Courtney Porto
Purchased 2 mattresses from here over the last 3 years and have always had a positive experience with the store reps. Very friendly, polite, and knowledgeable.
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February 2024 by Ray Schmaus
great folks listened and were very capable
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February 2024 by Jennifer Conocchia
Friendly, knowledgeable amd very helpful staff. Helped make this purchase seemless.
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January 2024 by Jaime Fosnaught
Damien was very helpful and friendly. He was upfront and helped us get exactly what we wanted. I would recommend him to anyone coming in looking for a mattress.
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January 2024 by Bryan Dale
Great service. No pressure to buy. Fast delivery
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January 2024 by William McCord
The sales person was knowledgeable courteous and kind. He was not pushing at all. Allowing me to select the bedding setup that I desired based on my needs and his expertise. I definitely recommend this store for anyone looking to get a bed that will provide better comfort and sleep. I was allowed to try numerous different setups. When I found the two mattresses that I felt most comfortable with, he explained the difference in the structure and the price. My experience there was a well informed one. I found no deviation from my own research and the price was exactly what I expected to pay.
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November 2023 by Carol Vogel
We shopped at the Pittsburgh Mills location because we live roughly a mile and a half from there. We were greeted by both employees with big smiles as soon as we walked in this morning. Roger was the salesperson who introduced himself to us and we began to discuss what we were looking for. He asked if we had completed a mattress match questionnaire online. I said that we had and we’re matched up with several types of mattresses. And we would like to know more about each one that was suggested as a match for us. Roger began by asking more questions about our personal “needs”, likes and dislikes with our current mattress and just general questions to really get a feel for what we were looking for. We never felt pressure to make a quick decision or purchase this morning. We tested five mattresses from the “Rolls Royce” of mattresses to the lower end of pricing. Again, we did not feel pressured to make our decision. Roger listened to our comments of each mattress and continued to give us excellent information and answered every question that we had. Finally, we made the decision to purchase. Roger processed our sale and fully explained the terms and conditions of the sale. We scheduled a delivery date and left feeling fully grateful that Mattress Firm was our first stop this morning. We left the house agreeing that we would go to three places. Roger was “our guy” and we both knew that we did not need to look any further. 100% satisfaction. The best experience we’ve ever had making a substantial purchase. We will HIGHLY recommend Mattress Firm and the Pittsburgh Mills location and “our guy” Roger.
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October 2023 by Andrea Zoller
Luis was absolutely amazing at the Pittsburgh Mills location. He is kind and caring and exactly who you want in customer service. An easy experience, zero pressure, and very patient. Loved my visit and looking forward to the delivery.
