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December 2023 by Hank W.
I bought a new 2023 Escape at the end of November 2023. Since Manderbach has sent me three emails asking for a review - here you go. Sometimes you get what you want. I did all my research ahead of time - had my vehicle picked out and did the finance pre-approval. So, when I went in to the dealership-all the young salesman had to do was the paperwork. No salesmanship, no haggling, probably the easiest commission he could make. I showed up and started signing papers. On one paper, I noticed that the dealership took it upon themselves to renew my license plate/registration - which was not due for another two months. I told the finance lady that I was getting a new plate for the vehicle and did not want to pay for a renewal of the old plate. She told me that I would easily get a refund from PENNDOT. Not true, which I did not find out until a few days later when I called PENNDOT. I guess she didnt want to redo the paperwork, so I paid for a two year registration that is being replaced in a month. We then set up pickup for the next day. That evening, the young salesman told me that he discovered that the vehicle had been used as a "loaner" and pickup of the vehicle would be delayed. He did not offer any kind of discount until I expressed concern about the loaner status. I ended up getting a paltry 6 month extension on the vehicle warranty. Well, we finally get to the day of vehicle pickup. The salesman pretty well tossed me the keys and said "any questions" as we stood outside the new vehicle. I had to ask him to review some of the features, given the technology and computer screen. This ill informed salesman had no idea about the vehicle features. He fumbled through some of the dash computer screens and even "discovered" that the vehicle had a safe installed in the glove box. The young lad apparently put no time or effort into vehicle prep. I finally told him that I would figure out the vehicle features on my own. A day later, I was having problems since the vehicle did not come with a hard copy manual-Ford allegedly no longer provides paper manuals. I emailed the young lad. Three days later-no reply. I had to call the sales manager who politely listened and gave cavalier and obiviously indifferent replies to my inquiries. I head back to the dealership and I watch the young salesman scurry away like a mouse. I instead deal with the finance lady who makes a feeble attempt at reviewing the vehicle features-admitting she was not sure how to operate the features. We had to go into her office and print off instructions for the safe operation since our wonderful salesman did not provide the information. I then pointed out that the vehicle window sticker listed a front license plate bracket as a free feature and that it was missing. So the finance lady looks under the seats and in the rear for the bracket. She then goes to the parts department and implies that I would have to mount the bracket myself. No. So - there you go. I have spent over $100K in vehicles off Manderbach over the past few years (as told to me by the giddy salesman who made a commission for doing nothing). I experienced the worse car salesmanship (or lack thereof) that I can ever remember. So - young Ryan - maybe familiarize yourself with the product you are selling. So - sales manager - maybe be a bit more proactive when a longtime customer expresses concern. So - finance lady - educate yourself on PENNDOT registration rules so you dont screw someone else out of $100 registration fees. I will be going to other local Ford dealers in the future thanks to this failure by the staff of Manderbach. There's your requested review Manderbach Ford. Merry Christmas.
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November 2023 by S F
I love Manderbach Ford! They have been servicing my Volkswagen Jetta for the last 2 years and I’ve never had a complaint! It’s awesome that they accept all makes and models for their quick lane service! Whenever I need to schedule an appointment I’m always scheduled in right away! They have a super nice facility that’s offers a very spacious waiting lounge! Their lot is always filled with new and used vehicles! I always feel taken care of whenever I leave Manderbach Ford. Thank you!
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October 2023 by Holly Zindel
Tim Brickel was my sale representative. The experience was great. Tim was so down to earth. He made the buying process so smooth. This is my first car loaded with technology and he took the time to patiently show me everything! Thank you Tim!
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September 2023 by Micky Nexus
Response from owner is a Lie no price was even discussed Sales Man Bill wanted to know my financing told him and I was already approved from my bank he didn't like it. Told me they couldnt sell me the vehicle, After leaving he came back to say he could work with me i guess so when your loosing a customer I guess the owner didn't know the whole truth Oh well his loss not mine!!!!!Wasted an hour drive to buy a vehicle in which the dealership said nope we don't take outside financing. Typical dealer not making money off your back with you financing through them look elsewhere. I was ready to buy the 2023 F-150 but nope lost a customer over greed.
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September 2023 by Tyler Brown
One of the shadiest businesses I’ve felt with, I had repairs done to my car under insurance, but they failed to fully repair it claiming it wasn’t messed up for the same reason. Had another mechanic look at it and he basically told me they lied. Very untrustworthy and will not be going back here. Based on some of the other reviews the owner blames customers for things the dealership is at fault for and doesn’t take responsibility either. If you have to go here… all I have to say is good luck
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September 2023 by Seth Breon
Edit: You are completely wrong. We never received the quote and all the communications are saved on our device as well showing 0 estimates whatsoever. Service advisor even confirmed that as well the day we dropped the truck off. The issue is the markup on your parts compared to other local dealerships and your staff not getting managers when asked for. Your business would rather destroy a customer relationship by over charging and ripping them off than treating that customer correctly and maintaining that customer for a value which is way greater in the long run.This place is a complete rip off. They way over charge for parts compared to other dealerships when we checked price elsewhere. Instead of installing a new gasket from ford on our 3rd brake light, they used silicone and charged us $94.85 to do that. Jeff the service advisor never disclosed any costs until we picked up our vehicle. The bill was well over $1300.00. The parts markup here is insane. Way over priced. We will be taking our fleet of vehicles elsewhere and never coming here again.
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September 2023 by Samantha Heffner
I have now purchased 2 vehicles here.My most recent purchase was such a great experience. From the email communications to the amazing hospitality. The team here really does have the customers best interest in mind. And no point did I feel pressured into purchasing.Dakota sold us our 2023 Ford Bronco and we are so happy with this purchase and the easy transition. Thank You to the Manderbach team, especially Dakota!
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June 2023 by Pat Evans
Fantastic and friendly service. I've purchased 4 vehicles and I have been totally satisfied. Top notch service team. They pay attention to every detail and concern.way to get you a good deal.Manderbach is my go-to car dealer. Their Service Department is fantastic. Always helpful, polite, and professional.
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June 2023 by Kristina Sadler
We had a great experience working with Bill Mayew when my mother was looking for her new-to-her vehicle. He was incredibly helpful and very easy to work with, with no high-pressure sales tactics. My mom was very comfortable in working with him, and she loves her 2017 Ford Escape. We highly recommend working with Bill if you are in the market for a new or used vehicle. Also, the service department is fantastic, as we take all of our vehicles there for routine maintenance and service. Ask for Wade Bowmer in service and he will take great care of you. Thanks for everything!
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May 2023 by Doug W
On May 18th 2023 I blew out a spark plug on my 5.4 l. Triton in my 2006 e250 it was the end of the day so the mechanics were unable to repair it. But what they did was do a quick fix so I was able to limp home the vehicle without destroying the engine. Thank you Seth and the mechanics for all you did for me. I highly recommend this dealership.
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May 2023 by Stacy Arnold
Walked into the dealership and was greeted promptly. Was introduced to salesman Brady, immediately. He was very knowledgeable and helpful during the whole process. From test driving vehicles through financing my (new to me) vehicle he guided me through the whole process. He was polite and kind and I will definitely be looking for him at this dealership when I am ready to buy another vehicle. It will be a while though because I love my JEEP.Ashley in finance was also amazing, helpful and kind. She explained everything thoroughly which helped me feel confident I was getting the best deal ?.
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May 2023 by Amber Dixon
I used to work for Manderbach Ford. I was fired, due to looking for other employment without even having an interview set up. That was their reasoning. Thankfully found a job within 2 weeks of being unemployed (which they still have yet to accept anything with unemployment). Then my boyfriend takes his 2017 F250 to them to get diagnosed for water coming through the sunglass holder. They charged him 1 hr for labor which was $185 plus quoted him another $700 to repair the seals in the cab lights. So $13 worth of seals, plus NEW OEM cab lights mind you, screws, seals and everything would be $135 out the door and they wanted to charge my boyfriend $700… ALL while trying to “pick up” his truck, the rear view mirror was hanging along with a service advisor (Dave Carr) arguing with my boyfriend if his truck is stock or deleted. Well, I think my boyfriend would know if his own truck is deleted or not….. Said person continued to argue with him because of his EGR monitor that is supposedly a “tuner”, as said person stated. Therefore, we will never go back!!!!!
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April 2023 by Tyler Potts
Great experience at Manderbach Ford. Setup appt. online and Bill Mayew got me in and out in one night and left in a new Bronco. Facility and all other staff were all fantastic. Will be back and would highly recommend!
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March 2023 by Robert Marquardt
Matt was busy the Saturday we stopped in but still managed to give us all the attention we needed and we purchased! Everyone was extremely friendly and the showroom filled with beautiful vehicles and a great energy from the employees! You must stop here if shopping new or pre owned, great selection! Thanks Matt!
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February 2023 by darren wisniewski
An absolute pleasure working with Matt Cole, Joel Marin and Liz Roberts this week when buying my new Bronco Badlands Sasquatch edition! You 3 made my experience a memorable one and will be seeing me again in the future! The consideration, respect and kindness showed, through and through. Best of luck to you all!! Come buy some vehicles from this crew!!
