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March 2024 by jack simson
This is the worst post office!!!!!!The mail is being mixed up and send to different addresses which inconvenience or create troubleThere's been many occasions I had to drop off wrong delivered mail to my neighbors or return to the delivery personThis is seriously the worst post office in the area ??
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December 2023 by Susan D
They steal packages, beware!! Different people should have those jobs. They are rude!! They also knocked down and broke my mailbox and didn't replace it. Send by FedEx or UPS, at least it comes and isn't stolen by government employees, who DON'T help!!
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November 2023 by Ashley Fox
If I could give negative reviews I would. For eight years, there has not been one time I did not have an issue. It is a shame. This is the ONLY post office around that is run like this. They open when they want, and close when they want. They are all extremely rude every time, I go there. I have been yelled at, pushed out the door, and just ignored. If this was any other business, it would have been shut down by now. Luckily for them, they are protected by the union. I suggest shutting this post office down completely. I would prefer traveling to Mt. Pocono. This is where my packages go, what can I do?
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October 2023 by Viktoriya Varpakhovich
I was there a months ago. Had a great experience. Very polite staff.
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May 2023 by I Rocks
Somebody should take ownership and update the website as the hours are incorrect. No hours posted in the building. The front lobby is filled with discarded junk mail strewn on the counter. Obviously neither the post office or those that have boxes clean up. I have no idea when the last time that this facility was cleaned. Four parking spaces for one of the largest township is ridiculous and not to mention how dangerous it is to back out onto Main Street!!
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February 2023 by Lady Bee
Worst post office ever and the manager in the office is no help. Instead of getting out of the car to deliver my package at my door. The lazy driver places my packages on top of my mailbox, exposed to all to be taken. This is the 3rd time. I am now placing a formal complaint.
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January 2023 by Kenneth Morgan
Worst post office ever.They're in there fighting like animals + they refused to deliver small packages in someTobyhanna neighborhood they with return your packages to sender out of spite
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December 2022 by Melissa Dingle
Worst Post Office ever. Called to pick up my mail. Lady on the phone told me to come get it only to find a note on the door that they are closed until 12 noon. Called back and told to come get it, go back and get it only to find out that they didn't give me all the mail. Go back yet again and complain to the postmaster who said Well I don't know what to tell you, We're short people. I said it's been like this for years! He didn't care. Today, no mail yet again.
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December 2022 by Aldo
We havnt received mail in 7 days. We did receive one package but no mail. We are waiting on our bills, are you gonna pay the late fees?
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November 2022 by Chris Mac
Absolutely the worst post office ever!! I called for a package that said it was delivered and wasn’t .. only to be told it was lost until I said I’m coming in there to talk to a post master.. then magically she said “oh I found it and you can pick it up now” not only did she lie but she was going to keep my package!! Oh yeah and they tamer with my mail all the time! I’ve called so many times I lost count!! Can’t wait to move from here!!
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August 2022 by golden heart
I feel like I have to play mailman because they won't put it in the right box and I have to constantly fix their mess-ups and when I went to report it they said there's nothing they can do about it.
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June 2022 by Debbie Ballew
Went to the Tobyhanna post office this morning there was a hand written sign on the inside lobby door “we will open at 9:30 today”. This is a federal office shouldn’t they be following the hours that is prescribed for all post offices which is an 830 opening.I could hear them talking from behind the customer P.O. Boxes. When I asked if someone could just take the package from my hand since it was already postage paid they told me to put it through the slot. I explained it wouldn’t fit and it was also fragile. Then from the back behind the post office boxes I heard a gentleman say, “tell her to read the sign on the door with the black letters. Come back in half an hour”. This is unacceptable for federal employees to be speaking to customers in this manner.
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May 2022 by Aileen Policros
They hold mail that is time sensitive. They leave mail out in the open in mail containers, for anyone to steal, in front of the cluster mailboxes. When I call they are rude and not helpful at all. They break the law and do not care. Disgraceful.
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April 2022 by Joanna H
Honestly if I could give this place 0 stars I totally would. I’ve had problems ever since I moved here 3 months ago. First problem was they held my mail when I asked them not to then returned it to the sender without notifying me. Second problem was that I had put in a request to pick up my mail specifically because I was not home, they decided to deliver it instead and all of my items got soaked. Third problem my mailbox was left open every single day, my mailbox being open everyday resulted in my packages and mail being stolen. I called and put in a complaint and told them people are stealing my mail in which I was told “nobody is stealing your mail”. How would they know? I know when my mail is missing! Fourth problem is every single time I have a big enough package to be delivered to my doorstep, they always claim they “attempted” to deliver it when they never even tried. No slip left anywhere. Fifth problem is that it’ll tell me that my packages failed to deliver and to pick it up at the post office. Good thing I called beforehand because they said they didn’t have my package and it’s being re delivered. Happens multiple times. If I didn’t call I would have wasted a trip. Sixth problem is that I put in a hold mail request in which they decide not to hold my mail and to keep delivering it. Obviously I put in a hold mail request for a reason. Seventh problem is that my informed delivery will tell me what mail I’m getting for the day, and I don’t get that mail until a day or two later. It makes me worry as I’ve had my mail stolen multiple times, it makes me think it was stolen again. Why tell me I’m going to get mail that day if you aren’t gonna deliver it? Another problem with informed delivery is that they never take pictures of every thing that’s coming in my mail for the day. I’ll get two pictures and have 5 more pieces than what I was told. So if my mail was stolen again, I wouldn’t even know those pieces were missing. Overall this place is a mess and any time I need an issue resolved it just gets worse and worse. Cameras are up in my trees now, so I’ll know exactly what they’re doing and will have proof if they try to deny anything. I’m stuck with this post office for the rest of my life sadly. If they were nicer to me about these situations and tried to actually resolve them I would not be on here complaining. If these problems keep ongoing I am going higher up
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March 2022 by J
DO NOT HAVE MEDICINE OR IMPORTANT INFORMATION SENT HERE!!!! GET A PO BOX AT A DIFFERENT POST OFFICE!!!!! I had medicine mailed and by the time I got it the package had been damaged and clearly tampered with.This entire post office needs to be closed down and have its management reevaluated.I received medicine from my doctor via mail. At first, the post office delivered it to my door. They then stopped delivering it. I would receive no notices at my door as to them having my package. The only way I knew that it was at the post office was if I followed the tracking information- even then it'd say delivered. If I called the post office, they had no idea that they had it unless I demanded for them to check.One of my packages was sent to Bath PA. How???? I had to file a complaint with the post office. Only then did I get it back.... And it had clearly been tampered with. I'm pretty sure that messing with mail is a felony. And messing with someone's medication?Just stay away from this post office!!!