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April 2024 by Terry Eagan
Owner and or manager was not honest. I bought an expensive Weber grill that was damaged. They said they would replace the parts. After several visits and inquiries, they stated it was in the process. One year later they have totally ignored me. I will take my future business and that of all my employees elsewhere
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March 2024 by Carl McGuckin
Great little local hardware store that carries more than you would imagine. Run there often for odds and ends when on jobs and need materials quick.
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March 2024 by Craig Herring
Good place to shop when you are a coupon member! Always have people to help. Like to support local businesses.
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February 2024 by Michael Blough
Employees are always extremely helpful and knowledgeable!
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February 2024 by Tiffany Nelson, Realtor BHHS
Everyone is very helpful here, expect helpful service. They also sells mulch and propane, cheap! And they have bins for the oddest screws you never thought you'd find.
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January 2024 by Derek Ahner
Employees are always willing and glad to help
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January 2024 by The Walker
They dont honor their vendors warranty agreements.
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January 2024 by John Zabrenski
Apparently neither the manager nor the sales clerk at Bell Hardware know how to process a warranty claim for Bemis toilet seats. I purchased a toilet seat there on Dec 1, 2023 and installed it a few days later. In less than two weeks, one of the hinges broke while I was using it resulting in the seat sliding sideward and grabbing a sensitive piece of male anatomy. This sounds comical but that really hurt for a couple of days.I removed the seat and sterilized it with antiseptic and put it back in its original packaging as best I could until I could get a replacement for the broken one.Today, Jan 2, 2024, I brought the seat back in its original packaging to Ace Hardware to get a replacement under the 1 year warranty listed on the packaging. They refused to replace the seat because I had opened the seat and installed it.So I go back home and call the number listed on the package and get customer service at Bemis on the third ring without having to navigate any kind of menu. This is so rare nowadays. The lady asked when I purchased the seat and model number as well as what broke. I told her the aforementioned story and she apologized profusely. She said that Bemis has a master warranty agreement with Ace Hardware and I could take it back for a free replacement. I said I already tried that and Bell refused to take it back since I installed it. She said that was completely wrong and would issue me some paper work to take it back to Bell, or Bemis would ship me another one. I chose the latter option given my earlier experienceIn summary, the difference in my treatment between Bell Hardware and the manufacturer could not have been more striking.So Bell gets one star for not knowing the return policy for their products and not offering to call the manufacturer and resolve the issue per the Bemis customer representative.Bemis gets a well earned five stars for resolving the problem in less than 10 minutes.
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December 2023 by Anne Sandova
Staff friendly and very helpful
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December 2023 by mr solomon
The goods are quite complete. They have good communication skills. I have worked in this kind of store in Malaysia for 10 years.
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November 2023 by cwooer
You cannot beat the personal, customer service!Staff genuinely cares and knows what they are talking about. This is my go-to for specialty nuts, bolts, screws or that one-off item (u-clamp; socket size; snow blower bolt; etc.).For a smaller retail foot print, you will find what you need. Prices are competitive.These locally owned franchises are great. Quick in/out and never being upsold and in our neighborhood.
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October 2023 by Geoffrey McCloud
The staff and management team at this location in Trexlertown are extremely helpful & pleasant in every area. Every time I used this store for my hardware and home needs, I usually found what I needed and if not was pointed in the right direction. My two sons completed their Eagle Scout projects at a local elementary school and requested donation assistance and the office Manager Cathrine was more than happy to contribute with tools and supplies to make both projects possible. We are extremely grateful to Ace Hardware and Cathrine for their assistance and will always use this store for our hardware needs. ?????
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October 2023 by Jesse McCloud
Hello, I just wanted to state that Katherine was extremely helpful with completing my Eagle Scout project. she went above and beyond with assisting me gathering supplies necessary for completing my project.
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September 2023 by Michelle Fagan
They are always very helpful! Great customer service. Same employees for years. I am very happy to support the smaller business.
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September 2023 by Matthew Martinez
Purchased a zero turn from Bell Ace and everyone we dealt with was so helpful. Even when a small issue occured Joseph offered amazing customer service. This Ace is what customer service is all about.
