KeyBank is a large financial services company providing retail and commercial banking, investment management, and consumer finance. Customers can access services through branches, many ATMs, and digital platforms. Reviews highlight incredible experiences at specific offices, with one customer noting a smooth refinance process that took just over 30 days with regular updates. Another customer praised the assistance received during a difficult financial situation, which calmed their worries and provided needed advice and help. Several reviews commend specific staff members for providing the best service, describing them as personable, patient, and making customers feel like part of the bank's community. Many express a strong intent to return and request the same helpful staff for future visits.
The experience we had with everyone at the Trexlertown office as well as the main office in OH was incredible. From start to finish our refinance took just over 30 days. We received updates on the status of the process whenever there was a process completed. We'd use them again if needed.
