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January 2024 by sarah sharaf
Wow, I am super impressed with how great the service is at this Mavis location! I typically try to avoid chains when I can due to some bad experiences previously, but I chose this place because of the proximity to my breakdown. I unexpectedly had to have some pretty expensive work done on my car and Tristan helped me out A LOT!!! He gave me great discounts wherever he could, undoubtedly lowering his take home by cutting costs with labor. He even price matched my AAA battery quote. Tristan truly went above and beyond to help me out and I am so unbelievably grateful to him and everyone at this Mavis location for doing such honest and effective work. We are taking our other car there for service this week and definitely coming back anytime we have a need! Thank you guys!
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January 2024 by Beti Rosales
Want to give a huge thank you to Keith and his crew they did an amazing job on my sons car. I have all 3 of my cars serviced there and they never disappoint. Very knowledgeable, friendly and fair. Definitely recommend to get your car serviced there and ask for Keith hes awesome.
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January 2024 by Melissa Deshon
Great experience! Appointments readily available, short wait and issue resolved. The team there is courteous and incredibly professional.
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January 2024 by Christina Yesenofski
Got my tire fixed here today and I worked with Steve--he was so kind and I really appreciated his work ethic and open communication. ? It was done in minutes! Definitely such a relief!
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January 2024 by Tara Stelz
Made an appointment this morning got in immediately! Tire was out and fixed within minutes! The service was amazing! Everyone who worked there was super nice! Definitely will be doing all my car work at Mavis!!! EXTREMELY satisfied!!
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December 2023 by Trinity Palermo
Customer service is amazing! I came in without an appointment as my tire was leaking air and I had to go on a business trip to Pittsburgh and was already supposed to be on the road. They got me right in and took great care of me. I was so appreciative of their efficient, speedy, and kind employees. I would recommend them to anyone! Clean waiting room as well which was nice. Thank you Trexlertown team!
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December 2023 by Dwight R.
Poor Service Quality - Possibly Dangerous!!Your service advisor "Keith" @ Trexlertown, PA has delivered very poor service which started on Saturday, December, 23, 2023. I set up an appointment online to have my tires balanced on 12/23/23. Keith called me to get a better idea of what service I was in need of, I explained to him what was done the previous week - a four-wheel alignment and an oil change, but today I need 2 tires that I purchased, mounted and all wheels balanced. He totally misunderstood what I said and told me 'he could not possibly get all of those services done today". I told him hold-on and lets back up, I only need my two new tires installed, and all four balanced today. He said, "ok, I'll put you on the schedule for tomorrow". Yes, he pushed my appointment to the next day.On the morning of 12/24/23 Keith called me and said he could not fit me on the schedule for the day. Telling me he made an error in the understanding the day's schedule. I told Keith that "this really sucks because I will be traveling with my family on Christmas day and that's why I need this work done". He again emphasized that he could not do it that day. I asked can you get this done if I can get there earlier, he lamented. I arrived in the early afternoon and again explained what I needed done - replace my rear tires with the new ones I have in my vehicle and balance all tires. Keith told me he will get this done sometime before we close today. I asked, oh, this is going to take a couple hours. He pointed out that they are busy. I walked to a business within the shopping center and noticed my vehicle was already being worked on.When I returned to the Mavis shop, I sat and waited for my vehicle. It was completed shortly thereafter. I paid what was due and went out to my vehicle to check the work. Here is what's surprising and what I would consider a danger to me and my family. The two new tires were mounted on the left side of my vehicle vs my request that they are mounted on the rear of my vehicle.I went back into the Trexlertown store and suddenly Keith was not around. But, the reason I decided to be a returning customer "Rylan" was available. He took a look at the issue and said he would correct the issue himself and he did!While the corrective work was being completed the store manager, whose name I didn't get, came into the customer waiting area. I asked him why would tires be rotated in such a manner? He answered "I don't know, it was a mistake". And with that answer he looked at me in such a way with a shoulder-shrug and a stare, essentially saying - what do you want me to do.1) Mavis team, I am a mechanic and I have NEVER seen a tire rotation recommendation where new tires go on one side of a passenger vehicle. Therefore, I believe it was an intentional action which could have put My Family and I at risk during inclement weather!!2) Your Service Advisor Keith, was focused on letting me know what he could not and would not do vs doing what he could to get the work done.Last week, working with your Service Advisor - Rylan you had gained a new customer.Today, you have lost a potential long-term customer!!
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November 2023 by Aksana Sazanovich
Great service! Was able to get in the same day within an hour of phone call, car was ready 2 hours later. Great customer service too. Highly recommend
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November 2023 by andrea soteropoulos
Brought my car in last minute to see what was going on with my tire losing air. Tristan, the Store Manager took my car as soon as I got into Mavis. I could have sworn there was no nail in my tire. Low and behold Adrian located the very small nail in the tire. I have always brought our cars into this location and everyone is always pleasant and very thorough with their vehicles. I would recommend them to anyone.
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November 2023 by Andy Mieses
Let me just say that the customer service is a 10/10. I went and got my Honda accord worked on, new tires, exhaust, AND my radiator is fixed. Definitely will be trusting the whole crew with my car anytime. I RECOMMEND THIS SHOP TO EVERYONE
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November 2023 by AbdielSZN yt
Awesome service. Staff is friendly. The Technicians did a fantastic work on my rotors, brake pads and installing a new tire. I recommend this location because they take care of their customers. Thank you for great customer and awesome service!!!
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November 2023 by Pamela Vargas
Had to get 4 new tires on my car and everyone there was super nice and knowledgeable. Also very accommodating. Great energy and worked quickly. Very satisfied with the work done. Highly recommend this location.
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November 2023 by Nikki M
My friend and I went to get her tire changed due to her having a flat tire a few days prior. We had a very nice man named Fernando help us change it from the donut back to the original tire. After efforts to see what was wrong with the flat tire in order to fix it he put the tire back on for us. Without his help we would have most likely been stranded on the side of the road if the donut went out on us. Very nice to us even when we did not have an appointment already scheduled.
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October 2023 by Edward Smith
I came to this shop because they offer convenient weekend hours.....My vehicle needed a complete rear brake system replacementDropped well over $1000 for the work and still had to bring it back days later because the new brakes felt and sounded awfulAnd several months later here I am paying another shop hundreds of dollars to fix the brakes Mavis did just so it will pass inspectionDon't come here because it's convenient, you'll end up paying more in the long run
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September 2023 by Lauren Ladehoff
I highly recommend Mavis Discount Tire! They were extremely reliable and transparent with me throughout my experience with them. Rylan was very kind and provided an excellent explanation for what my car needed and gave me a great price for the services they provided. They also have a nice indoor area with a TV and WiFi if you have to wait in the shop.