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January 2024 by khalid al amin adino
Had a worst form of new customer experience yesterday they had scheduled me an appointment on Tuesday 26 few days ago at noon I arrived ready for the appointment only to be given a rude shock told shamelessly that my appointment had been moved to the next day without proper explanation no courtesy even to call send text or email a day prior informing of the changes despite having left my contacts earlier
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December 2023 by Maxie The Dragon
Gavin Keen here, I have been banking with People First FCU for 5 years straight now. From starting with a a joint account to moving to a solo account I've never had any sorts of suspicious acts or fraud. However, out of the blue, I deposited a check from my employer via the mobile app. The money was accepted and approved and I made purchases with the check.However to my dismay, they flagged it as suspicious and voided the funds. It pulled from my savings and screwed over my account. The over the phone was of no assistance and spoke to me like I was 12, and when I went in to speak in person. I was told there was nothing they could do. That the multi-billion corp I work for isn't gonna pay the check I deposited.I wasn't notified of it being flagged as suspicious till I walked in to the bank.I'm not valued as a member, and I will be taking my service elsewhere.Edit : I have just received the letter that the check was flagged as fraudulent. The reason is "Reasonable Cause to Doubt Collectability". This letter was sent out the 13th of November, my check was deposited and funds were approved on the 10th of November. They text me, email me, and have my phone number but they decided to send it via snail mail.
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December 2023 by Matthew Deritis
2 and a half stars in a generous rating. Save your time and go elsewhere. They have tons of issues and noone seems to know how to solve them. 5 weeks now act wont allow me to pay bills. Im beyond pissed and keep getting your act is fine. Believe me I took every step humanly possible to make sure it wasn't my end.
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August 2023 by Jacquelyn Bassett
I have never had a positive experience at this bank. The staff is not helpful and uninterested. Getting anyone on the phone is nearly impossible. They hold my funds hostage for days, even when I deposit in person. I’m so glad I chose not to do my business banking with them, and will be closing all of my personal accounts immediately.
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July 2023 by PEGGY RIVERA
When you called Peoplefirst they would have you on the phone more than an hour poor customer service for real. You got too many peoples working in the bank and none of them can’t answer phone.
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May 2023 by Susan Holschwander
Never had any problems there, been there since it was Mack local credit union
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May 2023 by Tony Ezolt
The MAC phone system is horrible. Makes me not want to do business if that's the best you can do.
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March 2023 by Andrew Fleming
Nearly impossible to get a teller on the phone. Even if you make it past the computer, there's no guarantee you'll get a human at the branch.
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January 2023 by Donna Conley
The phone experience was frustrating and not at all user friendly. When you actually make a phone call you need to talk someone!! Couldn't activate card kept getting run around from activation center to customer service. 3 days and 6 calls later went to bank. Issue resolved by friendly teller who was the one positive element in this experience. The issue could have been easily solved over phone using security measures.
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September 2022 by ronette bainbridge
We wanted to refi our auto loan. Paula not only assisted us with that but also recommended refi of another loan. She helped save us$350 a month and took hours of her day assisting us, with a smile. She was fantastic and offered a great experience
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September 2022 by Christian Martinez
Paula is just amazing. She was able to help me and my wife we all our needs. Ask for her.
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August 2022 by Nicholas Bower
Slow, poor hours and really confusing online service. Also just flat out sent my check book to the wrong location. Partially my fault as I do move frequently with my employment but the system for changing your information could be much more intuitive and faster.
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July 2022 by Milorad Medunic
Waited on phone over 30 min to speak to a human being until they were closed. Switching banks this week.
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June 2022 by Kayla Duke
Horrible bank. With horrible customer service. They called me and asked why I was unsatisfied. I said 5 specific and unique reasons why People First is a horrible bank. Then they got mad that I was being truthful and was aggressive and rude when they asked for feedback. Don’t ask for feedback if you don’t want your own mess shown to your face.
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June 2022 by Alex Duke
Terrible. 45 min wait to get to talk to someone on the phone about a stolen card. Horrible. Changing banks ASAP