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April 2025 by Michelle Spencer
If I could give them no stars I would. They don't answer or return phone calls. They had money taken out of my daughters account without her permission. She called and they told her they'd look into it and get back to her and never did and now they aren't answering her calls. People working there don't seem to know what the hell they are doing. Place has went down hill since Peg retired. Maybe this place and the employees needs to be investigated 😡🤬
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August 2024 by Elizabeth Curran
In response to the response below. I did call that # from the very beginning. They told me that I would have to pay all of the penalties and the extra two thousand that was an error before I could file a claim. . . And then that claim would have to be done through a third party. My husband and I both took multiple days off from work to try to handle this while H&R block kept promising calls that they never made to us . They waited until after I was so irate and already paid my taxes twice. ... and even then they tried to tell me they did nothing wrong. Really? I paid and was told my taxes were completed. I called multiple times over the year and you kept telling me to WAIT. Meanwhile you had NEVER submitted my taxes. Now YOU want me to call AGAIN. I've been calling nonstop. Unbelievable.
Allen is completely unhelpful. Tried to convince me that even though I had paid my tax bill for 2022, I had never filed my taxes. When I asked Allen why I would pay $4000 to the I.Rs without filing my taxes. . . He said people pay in advance. So why would I pay $4000 in advance and not file my taxes? So that I would incur another eighteen hundred dollars worth of fees?? Allen did not like that question and decided to hang up.
I got property seized letters. . I have never been behind on a bill in my life. And then when you're employees screw up , you have the audacity to take my husband out of his job for an entire day to try to fix the problem. What did you do all day yesterday?While my husband took off work to try to fix your employees mistakes. . I'm after your job now bill. ... 12 Months and you can make it back to us. We filed 4 complaint tickets.Talk to 6 employees and nobody had your correct phone number. . All of the people that work for you were giving us some other random number as though you shouldn't need to be found when someone screws up. . A year and a 1/2 ago I paid $4000 that I owed the I.R.S for my taxes. I started getting notices that they were not paid .So I started reaching out to h and r block, They agreed I did pay it. I sent payment information to both h and R block offices that I had dealt with.. . They kept telling us everything was fine to ignore the letters and every single representative of h and r block gave us a different answer as to why this
was happening. This year when I filed my taxes, my $2000 refund was kept by the I.R.S because they said I owed it In regards to the initial $4000 they were still accusing us of not paying. . . I reached out to h and R block again.They gave me eight different phone numbers to call all of which people wont call me back. . 1 person kept calling my husband and hanging up so that the call would record it on their end as an attempt but yet they wouldn't have to handle it. . Two days ago I got a letter that they were seizing my property. I have six clay numbers with h and r block where they have never returned my call. . My husband and I have been calling and emailing non-stop for 2 business days.And no one will get on the phone with us. I'm specifically calling out bill brown. I tried to reach him last September for an entire week.Before his subjects in Troy, Pennsylvania told us everything was fine.Try it again in January for 2 weeks.His subjects in troy told us everything was fine and ignore the letters. And now here we are again with my property being seized. How do you feel about that bill brown? How do you feel about paying four thousand dollars in taxes , Being accused of not paying it and having to pay ot a 2nd time. I keep being told.Don't worry I have peace of mind. Well that piece of mind hasn't helped me make any of these phone calls over the last year, That piece of mind had my refund confiscated this year, And that piece of mind does not returning my phone calls. I wonder how.
Bill brown will feel if somebody just randomly starts taking thousands of dollars from him after he's already paid it. Or his employees? How would they feel about being charg
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June 2023 by Deb and Jared’s Crazyhouse
At this point, if I could do zero stars I would. I was intentionally ducked by an employee for a month and had to reach out to regional managers to get a response. I then received a letter from the state saying there was a mistake and owed penalties. Made an appointment and was told it was not correct. The same employee told my wife she would get back to us by the end of the week. Well that came and went with no correspondence. We have left messages and the employee will not respond to emails. This is terrible brand representation.
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February 2023 by John Selvereo
Every time I go in there, the staff is courteous and kind to everybody with a smile on their face.
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September 2022 by Barbara Geisler
Too expensive
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September 2022 by Melanie Smith
It's SO expensive to go with H&R
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June 2022 by joe bryson
Wish the help you pay for was more but they do help a good bit .over all happy
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February 2022 by Melanie Fish
It's SO expensive to go with H&R
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June 2021 by Paula fairy
Closed currentlyBeen using them for generations, trustworthy for us.
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April 2021 by susan garver
My preparer is leaving service so will most likely go elsewhere.
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January 2021 by Robert Hetherton
Didn't feel like I was asked about enough things I could claim.
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March 2020 by Bruce Nance
I was pleasantly surprised with everything that HR Block did for me, having gone from 20+ years of using a private CPA. Outstanding job!
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March 2020 by Becky Borek
Good customer service & love my tax preparer!!
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February 2020 by Erin Howell
Everyone knows what they're doing and I love this place
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February 2020 by Dawn Crawford
Happy with the service
