-
January 2024 by Matthew Steska
Did the job quickly!Edit 2 weeks later; yes they did the job quickly but with very little care. Items broken, drywall damaged, and moisture left from over 10 days ago. They charged 2000$ for only a few hours of work. I basically paid a premium to rent their dehumidifier and fans for a couple days.
-
December 2023 by Barbara Wagner
Mike, Mark and their team were great help to us with the remediation due to a toilet leak. They even dealt with the insurance company so we could resolve our claim quickly. I would use them again and highly recommend.
-
October 2023 by Elena
Update after business response (10/12/2023): there are a lot of inaccuracies in their response. But this is being dealt through an official complaint with Better Business Bureau that we filed weeks ago and to which the business has not responded yet. We did follow their recommendations to remediate the leak by removing our HVAC unit (back in February 2023) and there is a photo now that I'm attaching to this review. MDL is just making up information in their response. We followed everything they told us to do prior to them repairing to make dure their warranty would be in effect in the future. This is just one of the examples of how they are trying to gaslight us to not honor their warranty. I also don't know why the owner is commenting on us purchasing a new home or the house having multiple leaks (they "fixed" 2, that was all) as this is information they do not have access to. MDL never had the intention to help us or did any favor to us. The owner called me "horrible person" via text for trying to get a response from them, so please do not believe this sympathetic response. I removed my comment about the workers vaping because I don't want to get immigrant workers in trouble, as I am an immigrant myself and I know how it all goes. I repeatedly asked the owner to call me and try to solve this in a civil manner and he never did. Again, this is now being officially handled by the BBB to try the business to act professionally and not breach the contract we signed.Update (09/28/2023): the owner threatened me to sue me for this review.Original: They came to fix a water leak in February. They were absolutely unable to identify the origin of the leak, but they replaced the wet dry wall. A week ago, same water leak reappeared and we called them to come and fix again under their 5-year warranty. Now they say this is a new leak even though it is EXACTLY on the same spot. I spent a good half an hour on the phone, listening to Mike Litchauer gaslighting me to convince me that their warranty is not applicable in this case. They are now avoiding us and not returning any of our calls or emails.On top of this, during other work they did in January, their crew stained blankets and furniture (because they didn't properly covered them while working), they dropped tools and made a hole in our wall (so we had to call them again, take days off work and wait for them to repair it which they eventually did). Overall, a horrible experience that's causing us unnecessary stress.Service: Water damage-related cleanup & repair
-
October 2023 by Robert Zuccato
There was a sewer backup in my basement that was released out of the toilet and sink and destroyed all flooring,doors and bottom 2 feet of drywall.Mdl was excellent in handling job in all aspects from insurance claims to mitigation to refinishing with all that was destroyed.If ever in need of service due yourself a favor and use Mdl. You won't regret it.Services: Flooring
-
October 2023 by Elena B.
They came to fix a water leak in February. They were absolutely unable to identify the origin of the leak, but they replaced the wet dry wall. A week ago, same water leak reappeared and we called them to come and fix again under their 5-year warranty. Now they say this is a new leak even though it is EXACTLY on the same spot. I spent a good half an hour on the phone, listening to Mike Litchauer gaslighting me to convince me that their warranty is not applicable in this case. They are now avoiding us and not returning any of our calls or emails.On top of this, during other work they did in January, their crew stained blankets and furniture (because they didn't properly covered them while working), they dropped tools and made a hole in our wall (so we had to call them again, take days off work and wait for them to repair it which they eventually did). I originally posted this review in Google and the owner texted me threatening to sue me if I didn't take the review down. Overall, a horrible experience that is causing unnecessary stress.
-
August 2023 by Romell
I am thoroughly impressed with the work MDL had done from start to finish. My operations manager Eric was on point and even was helpful with identifying some areas of need that the other water mitigation team missed. The repair team was on time everyday and worked the entire time. They cared for my items as if it was their own and ensured to put everything back the way the found it. The cleaned up after each day and did a great job restoring my home. Price wise they beat out a few of the other bids but didn't compromise on quality. You have to use them for your next job.
-
August 2023 by Michael Guo
We had some pretty extensive water damage from a leaky pipe in a property we own. Eric and his team came out quickly to provide a detailed quote, which made it easy for our insurance company to approve. His team was able to then get all the repairs done quickly and was communicative with both me and our tenants. The restoration was done really well and looks better than before. He made a stressful situation so much smoother than we could imagine. Highly recommended!
-
August 2023 by William Levier
MDL has been great through every step of the process. They’ve been fair, efficient, honest, and very communicative, which I appreciate. I would 100% recommend them.Service: Water damage-related cleanup & repair
-
July 2023 by Angelique Hopkins
I would highly recommended MDL restoration. I found MDL when my finished basement flooded over a holiday weekend. They are professional and responsive. Eric in particular was amazing and explained every step of the process. The MDL crew was efficient and took great care with our belongings and clean up. I cannot recommend them enough.Services: Flood restoration
-
July 2023 by Misha Henderson
I was referred to this company to finish repair work that was left by another restoration company in January 2023. Eric came out right away to provide an estimate that was reasonable but the work wasn't scheduled to start until February 2023. Up until that point, all my questions were answered and I was confident this work would be done in a timely manner.Once the repair work started, that's when I knew things weren't gonna go as smoothly as I hoped. Although everyone I've had contact with was very nice, their communication with each other is horrible.For one, I was told the work would start on a particular day but the crews showed up the day BEFORE @ 8am. Although I work from home most days, I do have a number of meetings scheduled throughout the week and wasn't able to properly prepare for their arrival.Secondly, there was an issue where additional plumbing work was needed but the crew was already scheduled to come back out and do more work. The main water supply needed to be shut off to do so and since I live in an HOA, the water had to be shut off for the whole building which I scheduled. I was not notified that until the additional plumbing work was completed, the crew would not be back on the date I was told so I had the water shut off and inconvenienced my neighbors for nothing.Lastly, the project manager apparently kept confusing my project with someone else's because when I spoke with him he would bring up issues not related to mine. He told me his guys said my shower faucet needed to be replaced because it was leaking and thought it was taken off during the demo but it wasn't. I told him this but he didn't seem to convinced so he scheduled another team to come and test for leaks. Again, I was told this test would be scheduled for a specific day and the team showed up the day and I was actually still in the bed when they arrived.All in all, it took 3 months for my project to be completed. I was already stressed from the previous restoration company ghosting me and not completing what they were supposed to do, so to have added complications with MDL Restoration was disappointing to say the least.I would have loved to given 5 stars as they do great work but they should try to effectively communicate with not only each other, but to the clients as well.
-
December 2022 by Dominique Weston
A co-worker referred me to MDL after my house had some flooding and mold, the customer service was Amazing! Mr Harris was my main point of contact throughout the whole time and he was very helpful. He Let me know exactly what was gonna be done & answered any question I had with a smile. I will be recommending this company whenever I can.Services: Water damage-related mold removal
-
December 2022 by Ellen Polsky
I had a tree fall onto my house and a branch punctured thru. MDL came out with in the hour and assessed the damages. I am so happy that they got my issues resolved quickly right before the holiday. A big thanks to Eric who climbed my roof in freezing temperatures to get that hole covered so no more damages would arise until i can have my roof fix. Highly recommend this company.Service: Roofing
-
December 2022 by David Kessler
Had a hot water heater die 3 days before Christmas. After it was replaced, Eric with MDL came out quickly. Answered all questions, ripped out the damaged carpet pad, installed the fan and dehumidifier in a very short time. Very professional, quick job. and managed to save my carpet.
-
December 2022 by Blake Wilkinson
A vacant building we own in Bensalem had a number of windows broken by some teenagers, and MDL Restoration came out the same day we learned about it and did a great job getting everything boarded up until we can get the windows replaced. Eric was a pleasure to deal with, and I would recommend this company to anyone who may need their services.
-
December 2022 by Lisa Oteri
Only Restoration service we will use! Eric is always the person I ask for when contacting the company. Amazing customer service
