-
February 2024 by Kenny Chwilka
Set up an appointment at 10AM to look at a used Subaru they had for sale. After the test drive it took 3 hours with their sales staff to finally agree to a deal. It's almost like they do it on purpose to wear you down in the hopes you'll just agree to anything to leave. If you have a trade don't even think about giving them the time of day, they'll low ball you so bad its comical. They low balled the living crap out of my trade on 3 different occasions trying to value my vehicle at "fair" condition which was a joke. Don't even bother citing any of the guides for car values available to us as customers because they'll just say those guides are "always high" even though the vehicle I was looking at was higher than what KBB said it was in excellent/like new condition. After the second low ball offer the sales manager came out trying to justify their numbers by comparing my vehicle to ones from out of state and as far away as Texas with double the miles and completely different(lower priced) trim levels. This is when I should have walked away but shame on me since I liked the car I drove an hour to see. When I told them I'd be securing my own financing their whole demeanor changed. When I was in the finance office they tried to pull a fast one and right up my paperwork with a thousand dollars less than what we agreed on for my trade I'm sure hoping I wouldn't notice. After finishing with the finance manager, I was shown to the car which wasn't even cleaned even though they said they would and passingly told they only have one key after they made it a point to ask if I had the spare key for my trade. Should've walked away and tore up that deal then and there. Typical car sales tactic to hide something like that until everything is done. They made empty promises that they "would reach out to the prior owner and see if they had the spare." Had to call twice to find out anything on the spare key situation. The second time was told the previous owner didn't have it and to kick rocks. I doubt they even tried to contact the previous owner. Then received a call a day or two later that they needed more paperwork signed and they would mail it to me. What more needs done?! Signed and sent them back more paperwork, who knows if everything else was done properly. Avoid this place like the plague, save your time and look elsewhere. Not sure why every Toyota dealer I've had the displeasure of dealing with is just like this place or worse. Absolutely soul sucking experience. Typical car dealer shady and scummy tactics.
-
January 2024 by Terri Fulton
If you are looking for a Toyota please go some other place then Mike Kelly's inUniontown. My experience with them is horrid. The car broke down and I had to have it towed 13 days after I got it. The sales represent Brenda Hasselman she did not honor are oral agreement on payment. Costing me another $100 a month. I know I should have double checked before I signed the papers But I trusted the sales woman Brenda Huseman to honor our oral agreement. If you still want to go to Mike Kelly's Toyota do not go to Brenda Huseman. She is a cheat a liar and a fraud. All she cared about was making the sale. Now I am trying to get the bank and whoever else I can contact for them for fraud. I have no other choice. Terri Fulton
-
November 2023 by Dan Miller (Dan M)
I am going to share the facts of my interaction at Mike Kelly. I was able to buy the car I asked for. On the date of purchase after paying for the car I was called and told to return to the dealership to pay more money because they did not charge me for the car. When I was at the DMV registering the car I was told there was a clerical error on the paperwork. I had to call Mike Kelly and ask them to fax new paperwork. They did so, although the dmv said it wasn’t correct they were still willing to accept it and criticized the dealership, the dealership also criticized dmv. When I went to buy the car I provided a trade in but did not have the title. They told me they would charge me 125 dollars as a titling fee. They then called 3 months later asking if I could find title and send it to them. I said I could and asked if I did would they refund the 125 dollar charge. They said yes. I found the title and sent it to them. They confirmed receipt but never gave me back the 125 dollars. For these reasons I argue this business is disorganized, I’d recommend other consumers look elsewhere to buy a car. Everyone was polite enough on the phone.
-
October 2023 by Kendall Hawkins
Rob made the our 2023 4 Runner TRD OffRoad Premium purchase a breeze! We are very happy with our purchase, we just wish it had remote start and the app connection on phone.Overall, highly recommend Rob w/Kelly Toyota!
-
October 2023 by REGGIE Lackey
My experience with Mike Kelley Toyota was excellent! I live in Ohio so I booked a flight to Pittsburg airport ,which is about a hour away from Mike Kelly Toyota. They provided a driver to pick me up and Tammy was there on the spot. Conversation with Tammy was never a dull moment. Brenda my Saleslady was extremely helpful with communicating and making sure by phone/text and email that i clearly understood the major purchase i was going to make and that there wouldn't be any hidden surprises for me with me coming in from Ohio. Will crunched the numbers for me and provided financing and Russell guided me through the important car warrantees and title transfer. Overall I would say Mike Kelley Toyota rolled out the red carpet for me , but they didn't they rolled out the red LEXUS!
-
October 2023 by Matthew Fuller (TheGRANDelusion)
Always a pleasure to get the families service done. Krista is great to work with in service, explains everything and gives great recommendations. She is my go to and always takes care of me. Extremely satisfied customer!
-
September 2023 by Megan Nystrom
Bruce was awesome! He helped me get out my old car that wasn’t reliable, and put me in a beautiful 23 Corolla Hatchback that is not only gorgeous but very reliable. He walked me through the whole process, and made sure I was safe, and my payment was right where I needed it to be. Ask for Bruce if you are looking for excellent customer service! 10/10 would recommend again!
-
September 2023 by Denise Wolf
Thank you Austin for helping me with my 2023 Toyota 4Runner. He’s always on top with my maintenance. Super clean facility. The service department is always on their A game!
-
September 2023 by Stuart M Whitaker
While being driven from Ohio to DC my Prius displayed a "check" light and the driver--not me--went to Mike Kelly for help. They charged me $198.82 to "diagnose" the system and found a "cylinder misfire," which is common on this vehicle--anyone would find that code with a simple ODB diagnostic app. Kelly said they couldn't tell what the problem was without "tearing the engine down"--four words that should scare any Prius owner. They advised my driver not to continue driving and told me they wouldn't be able to "tear down the engine" for another three weeks!!! The driver rented a car back to DC. I took the train to pick up the car and dorve it back to DC with no problem. Kelly was a real rip-off.
-
August 2023 by Traci Foster
The purchase experience at Mike Kelly was absolutely great. Everyone was friendly. We drove 2 hours, the car was ready for a test drive upon arrival. Sales associate, Brenda Huseman was easy to work with. The purchase was complete within a couple hours.
-
August 2023 by Terri W
We recently purchased a new Toyoya Tacoma from Robert Berry @ Mike Kelley Toyota and it was one of the easiest and nicest vehicle transactions that we've ever had. Robert was great and he was a pleasure to work with! Thanks Robert!!!
-
July 2023 by Mileena Kendall
Bruce is great to work with! Friendly staff, clean environment, and great atmosphere. I love all the plants in the lobby. Shout out to Rob for helping me set up my new car!
-
July 2023 by Kelsey Riden
If I could give zero stars I would. Bruce called my husband about a truck he was interested in. We live two hours away. They knew he was on his way to buy it but they literally sold it to someone else 10 minutes before he got there and basically told him “too bad.” Even though Bruce told him he would call him if anyone else came to look at it since he was driving two hours to get there. My husband got a non-apology and was told they would call him if they got another one in. Why would we waste 4 more hours of our time traveling there and back again if they can’t even hold a vehicle for 2 hours or have the decency to call and say someone else was looking at it.
-
July 2023 by CoolPanda 1331
My dad and brother did a trade in with Robbie Berry. They say he was a pleasure to work with and he got them a great deal. Would recommend.
-
July 2023 by Ironworker19
Today I bought a used Highlander from an extremely professional salesman named Robert Berry. He was upfront and honest about everything, every step of the way. He gained a loyal and satisfied customer today! If you’re in the market for buying a new or used vehicle Robert Berry is your man!!!
