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September 2025 by denisha banks
This branch smell so bad. They are having a sewage issue and they should not be open. Nobody should have to work or come into the bank and it smell like a restroom. 2 nd a black lady helped my daughter open her account and she was so rude and not friendly. She treated my daughter as if she was trying to scam the bank. Horrible experience
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July 2025 by Kazi Aslam
No star for Serena Devis. I don't think she is qualified to work in such a reputable bank. I've previously taken services from Sharmin Akter and she is very helpful & sincere. 5 ⭐ for Sharmin Akter.
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April 2025 by Agatha Sarkodie
Quick giving information and directions
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November 2024 by Shannon McCabe
We had an excellent experience today with Alexander, he was friendly, patient, and knowledgeable. We appreciated him taking the time to help us, he truly went above and beyond. We will definitely be using this branch again if we need any help in the future.
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October 2024 by Pharide Roufai
I came to this branch today to open a business account. The manager Serena Davis was very unpleasant with nasty attitude. She wasn’t showing any respect for her employee (banker) but even to me as a customer. The system displays that I need to have a foreign ID with picture along with my passport, she is requested a proof which I have.
Not only that I couldn’t give her what she is looking for, she had a very nasty attitude. Now I don’t even want to come to chase anymore.
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July 2024 by Dan
I'm a small business owner and love Chase bank but this branch needs a major review/make over from the higher management/execs.
I was at the branch for over an hour and had to come back another day because the manager (Serena Davis) was MIA. She was cold and unprofessional when I finally got to see her. There was no greeting nor any expressions of offering assistance. When I asked her to "submit a request" to get a hold on a check removed she replied "she can't remove the hold because I don't have available fund to cover the check" if something is wrong with the check. I understand banks time to time hold check deposits, but since when Chase has this unwritten rule? I have Chase available credit over the amount of the check; my checking account in and out transactions are over 5x the check amount monthly. Does this mean the account holders must have a higher available balance in their checking to get checks deposited without a hold? I did not ask her to remove the hold...I asked her to put a request in the system to have a review on a hold by their special team as I was told prior day by a member of the check hold team with the help of DEVINE (a receptionist + banker. friendly, helpful, enthusiastic staff member by the way).
Michael is a clueless business banker. He was just as cold and useless as well. Chase website refers its visitors to visit the local branch to get information on a certain business financing products but he didn't seem to know or offer any information about those programs. I'm a long time Chase business account holder with checking, loan and LOC looking for ways to expand my business.
Edit: just an hour after I posted this review, Chase removed the hold over the phone in less than 5 minutes. Excellent!
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June 2024 by You can't sit with us Apparel
The supervisor used her discretion to decline cashing my check from Amazon Corporate. She wouldn’t call to verify or help, she simply told me get them to send you another check. I waited 90 days for my refund for a iPhone I ordered from Amazon. WORST BANK EVER. Also, I have 2 accounts that were obviously made fraudulently.
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April 2024 by Khandakar Yeasir Ahmed
Such helpful people, always going out of their way to resolve issues. Outstanding customer service.
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April 2024 by Chanelle Selby
Worst service ever no one knows the rules of chase no parking will be going to another bank worst bank yet chase is just as bad as Wells Fargo
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April 2024 by liah Rismay
Beware FRAUD BANK AND FRAUDULENT STAFF DISCRIMINATION REDFLAG LIED AND TOLD ME MY CHECK IS FRAUDULENT SO THAT I WILL BE PURPOSELY DELAYEDMY LAWYER FIRM EXPOSED THIS TO ME AFTER WE CONFIRMED THE CHECK WAS PERFECTLY FINEMANAGER BRIAN AND TELLERS SET ME UP MADE ME SIT IN BANK FOR TWO HOURS WHILE THEY SEND ME EVIL EYE AND SERVICE MULTIPLE OTHER CUSTOMERS WHILE THEY DISCRIMINATE ME AND ISOLATE ME AND PRETEND I WAS A FRAUDI AM LEGIT AND BUSINESS OWNER AND GREAT PARENT AND ROLE MODELDO NOT DO BUSINESS WITH BUSINESSES LIKE THIS THEY WILL BE SHUTDOWN AND THESE EMPLOYEES WILL NEVER BE ABLE TO HURT PEOPLE AGAIN THANKYOU HOLYSPIRIT AMEN
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August 2023 by Patricia Helem
Good service
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March 2023 by Amayra Bhuiyan
Unprofessional agents. I went to cash my check 30 min behind one person
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July 2022 by Deborah
Christian Z. was very helpful, attentive and friendly. Even after finding out they no longer had the files he wanted to make sure he did all he could before I left. The 3 star rating is because the first time I went in there for assistance the person I got did not share his friendly disposition. Thank you Christian for your help today.
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April 2022 by Latoya Latoya
Horrible service and management and staff I asked 3 workers if they could pass me an envelope and they all had an issue giving me one then they all said we have to ask our manager. I was legit looking at the envelopes on the counter and they acted like talking 5 steps would hurt them just to pass me an envelope when I legit withdrew money from they atm
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March 2022 by MYRA D. FLORENCE
Stopped in to get some $2 bills.
