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October 2023 by sifia jabbar
Very nice people
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July 2022 by Spencer Anderson
My elderly parents had thousands of dollars stolen from their account. The same day this branch manager met with them, saying we have photos of the person that stole this money, my parents received a letter from citizens bank’s claims department, saying their fraud claim was closed and that their money was NOT stolen.Police reports have been filed. Yet, they still do not have their money back. This bank preys on older people in the hopes that they get confused when a crime happens to them just so they don’t have to make the situation right. It was a citizens bank teller who created this problem. The thief didn’t even have the account number yet the teller gave the thief the money! It’s disgusting how they treat their long-time customers. This bank should be ashamed of itself. The problem could be resolved in one minute. Instead my parents are asked to jump through hoops in the hopes of resolving this problem.
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April 2022 by william shermer
I was informed today that this branch is No Longer accepting coins or distributes them. This is Not what the corporate website says. I was given the Excuse, "It's all because of the covid-19", In which I knew was a total lie.Since the coronavirus I've personally witnessed people dropping off coins and picking up boxes of coins.So I can only assume That the tellers thereARE just lazy And I will not be frequenting This branch.Unless making a withdrawal.
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September 2021 by Cuong Nghiem
This place was a joke. I been there to close my account and changing something in the account. After I paid for all the fee I don’t have to pay. They said they will fix it but never do it. I went there again told them same thing and tell me go home the manager will call me next 2days. But no one call. Only the collection people.
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May 2021 by RbcTcsWorld-Best News Channel
Very good service with good communication.
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March 2021 by Jonathan B
Still printing money.
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August 2019 by Krystal Latane
Great staff here. Erica, Rasheen great people!!!
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August 2019 by Krystal L.
Hello again My Yelp Family!!! I have patronized this branch for years!!! It is a very convenient location for my family. This Citizens Bank is located in Upper Darby, in the Bond Shopping Center. It is surrounded by ACME, Sally Beauty Store, PetCo and Dollar Tree. Across the street it is still considered the Bond Center and there is T-Mobile, Starbucks, Tru-Mark Credit Union, a nail salon and a pizza store. Erica, Branch Manager and Rasheen, Lic Relationship Banker are what make this banking institution shine!!! If it weren't for these two important individuals, Citizens would be up the CREEK!!! Miss Erica and Mr. Rasheen are two smart and knowledgeable people!!! They know everything there is to know about banking!! They can answer any question you may have. This is my go-to-branch when I need to know anything about my account. This branch was recently renovated and it is simply beautiful!!! An ATM outside the branch, an ATM inside the branch and a drive-up ATM. What more could you ask for after banking hours!!!! Erica and Rasheen always greet customers with a warm smile and how are you doing and how may I assist you today? They know my entire family and can call them by name and remember all of our names when we are not there. I love these people and Citizens should give each of them a raise and a huge bonus!!!! I forgot to mention that one of my jobs was market research. I received a Priority envelope in the mail and it asked me to purchase 5 gift cards from Ebay and 5 gift cards from Amazon. It asked me to purchase the gift cards from CVS, Walmart, or any supermarket such as Giant. Enclosed in the envelope was a $2,360 check. I was skeptical of this and decided to ask Rasheen about it. As soon as Rasheen saw it, he said it was a SCAM!!! Erica happened to be nearby and she echoed it SCAM!!!! My Citizens bank account would have been affected by this and I would have had to pay this money back. Thank GOD for Rasheen and Erica!!! They saved my life and my banking accounts. Good night Yelp Family!!!!!
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June 2019 by Sharif Hossain
Not bad. The drive thru ATMs are nice.
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May 2019 by Harry E.
They want to charge me $7 to cash a check that their Bank issued. What a joke. I was considering opening an account with them but if this is how they're going to treat their customers I don't think I want to do business with them.
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October 2018 by Anne K.
Citizens Bank charges $7.00 for every Citizens Bank check presented for payment by if the person cashing it does not have an account there. So, if I write a $20.00 check to someone & they take my Citizens Bank check to one of their branches to cash, the bank takes $20.00 out of my account, keeps $7.00 if it and gives the person cashing my $20.00 check $13.00. They are intercepting $7.00 on the transaction. I think that is reprehensible.
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June 2018 by Kiara Robinson
So, this women named Erica the manager got an employee fired by falsely accusing her of stealing just because she didn't like her... Erica ( the manager who looks like a 0 from behind b/c she's so fat lol) is a liar, manipulates and is constantly starting drama.She talks profusely about customers behind their backs. She deserves to be fired ASAP. :) You will burn in hell.
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July 2017 by Charlie J.
This branch is not their worst but this review is for citizens bank in general. I have been a customer for over 10 years. But NO MORE. I have never had an interaction with them where they exhibited the SLIGHTEST amount of competence. So...like an IDIOT I refinanced a mortgage with them. Their rate was better than most but then they started. I have 2 accounts with them and have regular monthly bank deposits to their checking accounts from another bank of mine. To get the rate, they need to transfer the monthly payment from my checking. That's fine with me. But here is the catch...they WONT ALLOW ME TO TRANSFER FUNDS INTO MY CHECKING SO THAT THEY cAN GET THE PAYMENTS!!!!! They say that cannot 'verify' that im the owner of the bank account that the money is coming from. I already did the two small transfers and proved all that. But that's not enough for them (though every other bank makes this easy!) they want a written statement from my other bank on their bank Letterhead, notarized AND the last 3 bank statements from the other bank. When I signed for the mortgage, they NEVER TOLD ME ALL THIS S**** Of course at my closing apt they NEVER SHOWED UP at the branch they told me to go to. They didn't have ANY of my paperwork and the person there had NO IDEA what the hell was goin on....so after wasting 2 hours that I had to take off of work (they close at 5) they shipped me to another branch NOT KNOWING if that branch could help me or not...but im the j*** for jumping through all of those hoops and signing up...well, I have the 3 day recision right and will exercise it tomorrow and get out of this deal. Banks suck in general, but NO BANK is this incompetent and no bank has such worthless customer service. I will also close every other account I have with them. AVOID these j*** offs at ALL costs.
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June 2017 by Riley Barnes
Everyone greeted me with a warm hello! It's weird how words could have physical conditions like warm or cold, but their words of greeting were warm. Awesome people
