-
March 2024 by Michelle P.
My car is currently at this shop. Someone broke into my car early Sunday morning 3/10 and low and behold a tow truck driver showed up out of no where while we were waiting for the police. Towed to Modern Auto Crafters and it's been on the lot for 6 days. Now they're telling my insurance carrier that the fee for the 6 days and mind you we're not even at the end of the 6th day as I'm writing this is over $4,000. I wish we were more with it during the process when it was broken into and did not allow it to be towed. Scam, scam SCAM BIG TIME not to mention no numbers work, all VM's are full. You're better off just going there in person or go to the police station.
-
March 2024 by Cyndi
I had my car towed here after someone hit my car while my son was parked on a street, from the tow truck driver who my kid said was very very nice, {to get a compliment from him is a huge deal} Shout out to Jason G., TY!to the people in the office, they were so nice and I felt like they actually heard what I was saying, they handled the entire incident very well. Now it took my INS Co over 2 weeks to provide them with a check, so the length of not having my car killed me but it was no one's fault except the INS CO. When I got the car back, I heard something weird and I was oh God here we go, because in the back of my mind I'm thinking I just read all these reviews, well they fixed it immediately. I think the paint could have had a 2nd coat in 2 tiny areas, which I'm 100% sure they will touch up for me or I will be revising my review. Lol I'm just so grateful to have my car back, thank all of you.
-
February 2024 by Natasha M.
This place deserves NO STARS!!! They never answer the phone. DO NOT ALLOW CAR TO BE TOWED to Modern Auto Crafters. I spoke to a representative who refused to give me their name and hung up an blocked my phone number. Extremely rude. No one knows how much storage or towing fees are. They told me,"Do not worry about it You are not paying or do you want us to send you an invoice?" I spoke to insurance and they said the rates are beyond ridiculous. They are waiting to have approval because the charges are so high and they charge hundreds per day. I usually never complain but this situation made me furious.
-
February 2024 by c m
Scammers. Please don’t allow a tow truck to tow your car to this place.
-
February 2024 by Donald Easley
I highly recommend this company mom is the nicest person and peter is a very honest and caring person thank you for all you do
-
January 2024 by L A.
take your car there at your own risk the tow driver took my car there. they had my car for 3 months they never answer phone I really can go on and on but it's just makes me angry if u believe n reviews believe it run I called the better business bureau on them it's that bad
-
January 2024 by Julia Mo
No stars. These people are the biggest scammers!!!! They take peoples cars and hold them hostage. They add fraudulent charges that they tell people so the insurance can pay an astronomical amount out. They will not give the car back with multiple attempts to pick up our vehicle from our insurance company …and they pretend like they are not there. They don’t answer the phone, the owner is an arrogant piece of work and that’s being nice . I have no idea how this fraudulent business is still up and running this place needs to be shut down. Scum!!
-
January 2024 by Street Urban Newz
Everybody that See this post Listen up!!! I got into a Car accident 2 weeks ago and my Car was Towed to this place and it’s there …me and my family has been calling this place for 2 weeks and no answer I went to the business located near 69th st and arrived at 12pm and they were closed but they were supposed to close at 4pm they closed 4 hours early on 12/22/23 …so I drive there again today 12/29/23 @ 12:30pm. I collected a few items that was in my totaled car …then walked into the office and I asked for a Vehicle release form and I signed it took pictures so the insurance company can come collect the car. I told the lady the insurance company is coming out today to get the car . So I left the office I got in my rental car and drove off now I’m literally 15min away from this place the insurance lady calls back after I sent photos of the vehicle release form and said I need to tell the tow truck place to send her the fees to her email so they can pay the storage fees …so I drove back to this place and now there closed ???? and I sat and thought about it …and I realized once I told the tow truck place that the insurance company is coming today to get the car they closed the store probably immediately after I drove off …these people purposely don’t answer the phone from insurance companies they know there phone numbers …they hold the cars longer to make people pay more money …the longer they hold the more you pay …I’m going back next week and I will be on the phone with the insurance company at the same time and I will be video recording everything and I’m not leaving the store until the insurance company come get the car I’ll literally take the day off and sit up there all day if I have to these people don’t understand who there messing with ….this place has to have a license to run this business and it needs to stripped of everything they own …ima tell the insurance company to hire a private investigator ? they won’t see it coming cause you never know who is who nowadays …they gone lose there business over Greed!!!! Watch ?
-
January 2024 by Terry D.
This place Is by far the best body shop in the tri state the owners are very respectful transparent gave me updates on my vehicle the whole time through the process of my vehicle being repaired they even helped out with assisting me with a rental car when I didn't haven't rental assistance on my policy I would recommend everyone to have there car fixed at modern auto crafters definitely my goto body shop
-
December 2023 by William H.
Deserves no star at all! Told my insurance that they need $7,000.00 to be paid for a car that was there less than a week! The car didn't worth 7k so the insurance wasn't paying it. They claim cleaning fees etc when there was nothing to be clean. This company is a damn scam.
-
November 2023 by Danilo O.
stay away from this company! will tow your vehicle and than lie saying they are not a towing company but they receive all the tows ! one of my customers vehicle was towed to their facility after the accident and they lost her key i been trying to get in contact with someone in this place and everytime i call they are looking for the and now they are telling me they are not a towing company and they dont have her key! very rude people and unprofessional . stay away from this company they will cost you thousands of dollars if your car ever goes there !and they will give you false information so u can go away !
-
October 2023 by Mark M.
About two weeks ago, my wife's parked car was hit, while parked in a residential parking lot. The impact drove our car back across the parking lot from space into cars on the opposite side of the parking lot. Cars on either side of space were also damaged. Philadelphia police, an ambulance and a towing service (Recovery Solutions) arrived on the scene before we were even aware that there had been an accident. The car driven by the woman who struck our car and our car blocked all traffic in the parking lot. My wife asked that her car be towed to Caliber on Washington Avenue but the tow truck driver from RECOVERY SOLUTIONS indicated that it was imperative that the cars be removed quickly and he argued for another destination, Modern Auto Crafters, on West Chester Pike. The car was ultimately taken to MODERN AUTO CRAFTERS. About 5 days later, we were informed that the "towing and storage charges" amounted to between $4000 and $5000. Please note that is NOT a repair fee as the car was a total loss. The several thousand dollar bill was simply for "towing and storage". Eventually, our insurer had the car released from MODERN AUTO CRAFTERS and we moved on. MODERN AUTO CRAFTERS has pages upon pages of atrocious reviews available on the internet. They apparently pay several towing services to bring them automobiles that have been involved in accidents and they charge exorbitant fees to have those cars released back to owners. Complete sham! I will now attempt to post a zero star review. If yelp requires some number of stars, please be aware that no star was earned. Apparently 1 star is required to post but again this is a zero star review. It's sort of like giving a star to someone who attempted to rob me.
-
October 2023 by RaZion T.
Took a while but more then satisfied. Fixed the family car my brother wrecked. Thankyou. Be patient
-
October 2023 by katherine chappelle
This place is running an insurance scam.DO NOT LET THEM TOW YOUR CAR FROM AN ACCIDENT SITE!! MODERN AUTO CRAFTERS will dump your car in the street if you can't afford to pay their exorbitant rates!! They will deny having your car initially in order to run up fees! I strongly recommend using another company!!!
-
September 2023 by Aschley A
SCAM ALERT ??????????This place is a total scam. They charged a bunch of fees and threaten me with a lawsuit when they realized I knew my rights. They dropped my car at a random spot and refused to give me the address when the cops said I didn’t have to pay. They’re a total scam and they need to get shut down. The owner lied and said “I just work here” cause he didn’t want to take responsibility for his actions. Just run