-
March 2024 by Stan Levandowski
Service was great
-
February 2024 by Helen Sypherd
I've been trying for over a month to get my new cell phones ? it stinks
-
February 2024 by Erin “EE0109” Sornberger
Worst experience I've had in as long as I can remember. I got scammed on the phone into signing up for their mobile service found out it was not at all what they told me it was going to be. Tried numerous times to resolve via phone calls got lied to and a run around by several reps all outsourced. Was told I had 30 days to return the devices drove almost an hour to this store only for them to tell me I could not return 1 of the phones and was only able to trade it instead. They never refunded me for the Galaxy and only gave me a $44 refund for the new IPhone. And told me that if the refunds did not process correctly I had to call customer service. Of course they didn't process and again CS outsourced gave me and got the run around. They still owe me $130 months later. DO NOT fall for those reps telling you to sign up. Between that and the issues it caused with my cable it's been a nightmare. And I'm stuck in it.
-
February 2024 by Colleen M
The representative in the Upper St. Clair store, said that he put in a call for a service tech and I was never contacted. It was frustrating on many levels. Especially since I went in person to talk to a "real" human and he was just as effective as calling the Xfinity number.I am extremely disappointed in their service system.
-
February 2024 by Mike Macurak
Everything about Comcast is the WORST. So glad I cancelled my service!
-
January 2024 by william Kane
Having had a "password reset issue" to access my emails. I was unable to resolve it through my computer. Traveling to the Xfinity store - A representative by the name of Jake was very helpful, and courteous. Great to work with professionals. Thank You! A very satisfied customer.
-
December 2023 by william straub
Great Service been customer for over 30 years
-
December 2023 by Nancy Shaw
I was very happy with Tom who helped me out today.He was kind and considerate and didn’t try and push me into something I didn’t want
-
September 2023 by Tutianaj TDizzle
Staffs very professional the guy that attended me at front desk listened to what I have to say and knows exactly what I am talking about and the help I need to solve the problem that took me to their office
-
September 2023 by Mike N
I’d give less than 1 if I could. Customer service is possibly the worst I’ve ever seen
-
September 2023 by Carol Wolicki
Comcast stores get so many bad reviews, I thought I'd write about a good experience. Went in because a frustrated service call rep told me to -- said local store could fix my phone problem. (He tried but got frustrated because he was not at a level where he could fix it.) I also am up for renewal, so wanted to see if I could get a better deal. In-store rep (DJ...not sure where the J comes in. His last name is Price, but whatever.) reviewed my plan, said it was best available for what I was paying, identified that I had an old modem and could bet better speed if swapped out. He also tried to fix the phone problem. (Jury's still out on that.) But, I went home. Unplugged the old modem, returned it to the store, and I didn't have to wait. The new modem was in my hands and I was back on the road in less than 10 minutes...include the walk to the car. So, there.
-
September 2023 by Naomi Grodin
WORST customer service experience ever. They would get 0 stars if I could. Do not come here to help resolve your issues. Derek was horrible to work with. After explaining my issue to the person at the front desk I was told I could have it resolved if I waited 5-10 minutes. After 15 minutes I spoke with Derek who said he couldn’t do anything for me. He doesn’t deal with billing and couldn’t explain whole the person at the front desk told me to wait and waste my time. I am a diamond reward member and am leaving Comcast because of their horrible customer service.
-
September 2023 by Charles Plutnicki
sorry i went to another best deal just for internet their is no more cable boxes when i returning both your things back to you what i been since with you in 2020 because you won't EXCEPT THAT OPTION BURNED ALL 3 STRIKES IN A BASEBALL GAMES NOW I AM VERY UNHAPPY WITH YOUR UNION SERVICES THIS WHY I DO NOT LIKE UNION 85 NEVER NEVER NEVER
-
August 2023 by Shock Tsunami
They treated me nicely an provided me with quick and great service.
-
August 2023 by Bill Smith
I stopped in on a Friday afternoon to check pricing as my former carrier was full of **** Talked to DJ and he laid program out in general terms.After speaking with my wife I emailed DJ and although he was off Saturday he said he would come in to meet us at 1 pm.Transferred 3 lines and replaced an old Iphone6 with a newer version.Big savings, easy transaction and very knowledgeable and intelligent employee.While there other employees were asking his advice about how to overcome problems.DJ is worth scheduling an appointment with
